VSP Vision Care

Vice President

• Lead the strategic vision, development, and management of the company's global brand portfolio
• Oversee brand teams, manage relationships with licensors and stakeholders
• Spearhead strategic initiatives that drive brand awareness and profitability
• Develop and oversee the long-term vision and strategy for the company’s brand portfolio
• Identify new brand acquisition opportunities and discontinue underperforming brands
• Collaborate with cross-functional teams to execute initiatives for market strength
• Ensure gross margin, profitability, and sell-through targets are met across all brand lines
• Guide the creation and execution of comprehensive marketing campaigns
• Monitor brand performance and market position through analysis of sales data, trends, and competitor activities

Senior Vice President, Eyewear Brands – Portfolio Strategy

Customer Support

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Account Executive

• Solicit and develop sales; maintain and grow broker base within assigned territory
• Execute and develop creative sales strategy to contact prospective brokers and prospective accounts to create sales opportunities
• Create solid business relationships and build rapport with prospective accounts and/or brokers
• Collaborate with corresponding Client Managers and Market Directors within territory
• Coordinate with Operations and other business partners to effectively implement new clients and maintain broker relationships
• Provide plan design options, sales information and rate quotations to prospective accounts and brokers

Inside Sales Account Executive

• Sell and service eyewear products by managing existing accounts and developing new prospects
• Exercise a broad knowledge of the organization's services, products, and marketing techniques
• Develop creative sales strategy to contact prospects
• Cultivate and develop strong business relationships with customers
• Represent eyewear line of business to customer base in all sales-oriented activities
• Collaborate with various VSP departments to ensure service levels and expectations are met
• Utilize sales automation system to make inquiries, maintain records and prepare reports

• Sell and service eyewear products by managing existing accounts and developing new prospects
• Develop creative sales strategy to contact prospects
• Cultivate and develop strong business relationships with customers
• Maintain current working knowledge on existing and new products and services
• Act as liaison between various VSP departments and customers

Affiliate Manager

• Drives doctor advocacy efforts, serving as VSP’s principal insurance and legislative advocates among eye care professionals and doctor influencers
• Supports the development and drives implementation of short- and long-term strategic outreach plans, collaborating with business partners across the enterprise
• Develops and maintains strong external relationships with policy-setting doctors and influencers within the optical industry
• Implement strategies designed to influence the competitive markets in which doctors operate
• Serves as a point of contact to research, analyze, and resolve complex issues and escalations involving practice-level and policy matters
• Maintains knowledge about the national and regional health care marketplace, about the vision insurance environment, and about VSP’s insurance products and services
• Represents the doctor perspective on issues related to VSP and the broader industry within the enterprise
• Enhances the strategic strength of enterprise partnerships, using progressive tactics to increase value and provide solutions for doctors
• Ability to travel 70% of the time

Strategic Partner Liaison

Administration

• Attract and retain customers by delivering exceptional customer service
• Drive profitable store sales by fostering a customer care culture through practicing and using effective retail sales skills
• Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames
• Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools
• Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes
• Maximize Managed Vision Care relationships and sales opportunities

Optician – Optical Administrator

• Sell and service eyewear products by managing existing accounts and developing new prospects
• Develop creative sales strategies to contact prospects
• Cultivate and develop strong business relationships with customers
• Represent the eyewear line of business to the customer base in all sales-oriented activities
• Collaborate with marketing and product development to address customers’ needs and analyze market data
• Maintain working knowledge of existing and new products and services

Account Manager

• Manage assigned book of client business, serving as advisor on client service and operations-related issues
• Contribute to corporate-wide efforts to develop efficient and effective processes
• Collaborate with internal and external business partners on strategies that drive growth and retention
• Develop and maintain relationships with clients, partners, brokers, and consultants
• Function as primary service contact to achieve and maintain high satisfaction levels and client retention
• Market the value of programs, products, and services
• Facilitate client-related marketing initiatives
• Develop and manage account plans to include strategic objectives, communication, growth, and retention strategies
• Develop and maintain an understanding of compliance-related items
• Participate in key client meetings, in-person or virtually
• Develop and manage the implementation process
• Manage client contract, compliance, and related activities
• Collaboratively manage client and member communication strategies and collateral deployment
• Responsible for report compilation and distribution
• Proactively monitor clients to identify problematic issues

Business Analyst

• Develop, research, test, and implement business process improvements, procedures, and system changes
• Evaluate business process changes to identify and document business impacts and benefits
• Act as subject matter expert to provide business requirements for process improvements and system enhancements
• Conduct effective interviews/research to determine and document the stakeholders, business needs, and requirements
• Create and analyze workflow diagrams
• Review technical design deliverables to ensure business objectives are reached
• Provide training, including identification of needs, development of materials, communications of changes, manuals, etc.
• Provide post-implementation support, such as problem resolution, adjustments to new procedures, and change management
• Develop presentations of materials, models, findings, plans, and/or conclusions
• Continually look for process improvement strategies

• Attract and retain customers by delivering exceptional customer service
• Drive profitable store sales by fostering a customer care culture through practicing and using effective retail sales skills utilizing the Total Customer Experience Model
• Develop professional business relationships with other Associates, Host, and Doctor
• Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames
• Evaluate prescription in conjunction with customer's visual requirements
• Recommend specific lenses, lens coatings, and frames to suit customer needs
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
• Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools
• Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes
• Maximize Managed Vision Care relationships and sales opportunities

Optical Administrator

Artificial Intelligence

• Provide management for areas of responsibility, setting the direction for operations and change-the-business across technical functional areas or lines of business
• Provide a platform for continuous improvement and transformation to better meet GTS and business needs
• Provide direction to the team and inform others of high-level technical impediments
• Ensure proper functioning, and cohesive implementation of technology functional planning in support of GTS and company direction
• Engage team and peers in opportunity identification to further enhance/deliver technology
• Identify operational and strategic risks; mitigate identified risks
• Remain current on new technology and methods to ensure state-of-the-art and cost-effective solutions

Senior Manager, Technology – Data & AI Programs

• Proactively support servicing and account administration for clients, partners, brokers, and consultants
• Support and create administrative sales activities associated with qualifying and quoting to prospects
• Provide administrative support for client development plans and assigned projects
• Communicate and coordinate client requirements and needs with business partners
• Support the implementation and intake requests of new clients
• Maintain working knowledge of existing and new products/services
• Effectively utilize the sales automation system to maintain current client and prospect records

Sales Support Specialist

Accounts Receivable

• Provide Accounts Receivable and Collections services to customers for all Lines of Business supported
• Act as expert advisor on Accounts Receivable and Collections services
• Provide support on client servicing and financial operations related items, including account reconciliation, collections, analysis, and problem resolution
• Act as the primary point of contact for billing and collection inquiries
• Research and resolve a variety of complex internal and external inquiries
• Efficiently and accurately perform moderate to complex Accounts Receivable activities
• Create, review, and recommend necessary documents to generate customer billing
• Provide accurate and complete information to business partners and customers
• Use a data-driven approach in resolving billing disputes and payment issues
• Resolve outstanding aging balances for accounts
• Execute internal and external collection activities to maximize cash flow
• Recommend billing adjustments, write-offs, and customer refunds to management
• Prepare timely and accurate billing and reconciliation reports as needed
• Identify at-risk customers based on established triggers
• Coordinate with customers, Sales, Management, and other key business partners to problem-solve issues impacting billing and receivables strategies
• Analyze customer requirements and provide recommendations

Accounts Receivable Specialist

• Sell and service eyewear products by managing existing accounts and developing new prospects
• Exercise a broad knowledge of the organization's services, products, and marketing techniques to achieve market share growth objectives and operational goals
• Develop a creative sales strategy to contact prospects to create opportunities to sell products and increase revenue
• Cultivate and develop strong business relationships with customers and prospective customers
• Represent the eyewear line of business to the customer base in all sales-oriented activities
• Work independently, while leveraging appropriate partners, team, and colleagues to exceed quota targets while achieving balanced product line results
• Apply innovative ideas, approaches, and all product solutions to customers’ business problems by understanding the customers’ business and their business requirements
• Maintain current working knowledge of existing and new products and services, and other general information, to ensure accurate information is provided
• Identify and communicate future customer requirements and feedback to the appropriate VSP divisions
• Act as liaison between various VSP departments and customers to ensure service levels and expectations are met
• Collaborate with marketing and product development to address customers’ needs and analyze market data
• Utilize sales automation system to make inquiries, maintain records, and prepare reports