VSP Vision Care

Program Manager

• Coordinate the management of multiple related projects directed toward a common business objective
• Partner with business leaders to envision, define and initiate programs
• Provide direction and guidance to project managers to monitor cost, schedule, and technical performance of component projects and operations
• Partner with business leaders in envisioning and strategic planning efforts for company programs
• Develop program road map/implementation plan
• Establish and manage the governance structure for the program
• Manage program communications with key stakeholders, project sponsors, project managers, and the program team
• Perform program risk management and manage escalation of program issues
• Coordinate and monitor the scheduling, financial, and technical performance of company programs
• Perform master resource planning for the program roadmap
• Facilitate the development of a cost-benefit analysis and return on investment for each project
• Develop budget, financial projections, and forecasted ROI
• Aid in negotiation of contracts and contractual changes
• Ensure adherence to master plans and schedules
• Build an effective matrixed team and inspire a shared vision for program

Billing Specialist

• Perform individual administrative functions for clients including enrollment and billing
• Gather and analyze client requirements and recommend solutions
• Install and maintain clients in billing system
• Support open enrollment by providing member details
• Process enrollments and troubleshoot issues
• Monitor reports to validate client information

Enrollment & Billing Administrator

• Coordinate the management of a strategic portfolio which includes multiple related programs and projects directed toward an enterprise pillar
• Partners with business leaders at all levels to envision, define, and initiate programs
• Provides direction and guidance to program and project managers to monitor cost, schedule, and technical performance of component projects and operations
• Captures the portfolio impact and value creation against strategic objectives
• Leads the creation and delivery of the business and supporting capabilities necessary to reach the goals of multiple programs and projects
• Manages risks and resolves issues requiring senior-level attention
• Communicates information and recommends criteria for governance actions and decisions
• Develops and improves portfolio and program processes
• Acts as an advisor and provides leadership for the program management team
• Develops budget, financial projections and forecasted ROI for the program

Senior Program Manager – Provider Programs

Vice President

• Responsible for leading, planning, organizing, and directing the performance and operational functions of the Health & Government Markets SBU.
• Oversees the Strategic Business Unit’s (SBU) business and strategic plans to ensure growth, market competitiveness, and sustainable profitability.
• Develop and execute growth strategies to increase membership and revenue through senior executive and C-suite relationships with major health plan partners, with a focus on Medicaid and Medicare.
• Define and recommend objectives in each area of responsibility; develop specific short-term and long-term plans and programs, together with supporting budget requests and financial estimates.
• Review and approve the implementation of SBU organizational plans that drive accountability for membership, EBITDA, client retention, and revenue goals within VSP.
• Maintain industry knowledge and relationships in order to forecast and respond to the market.
• Establish strategic direction of business investment trade-off, acquisition, and retention.
• Collaborate with Marketing, Medical Affairs, and business leaders to develop government-specific benefit designs and programs that align to regulatory and market expectations.
• Lead SBU operations and work with cross-functional operations teams to ensure client operational and compliance needs are met.
• Work with executives and other SBU leaders on direction and development of the vision care business.
• Lead sales management in establishing annual goals and plans as well as education and management training.

Senior Vice President, General Manager – Health & Governments Markets SBU

SDET

• Develop and execute comprehensive suites of automated test plans and test cases
• Maintain and add to existing automation framework
• Evaluate test cases for inclusion in regression and automation for newly integrated features
• Develop, execute and analyze results for load and performance tests
• Create and maintain automated test plans for software systems
• Identify test automation opportunities to be incorporated into the testing cycle
• Enhance and extend the automation library and framework
• Write specialized testing tools for software testing
• Build automated tests to validate application performance and functionality
• Perform whitebox testing and increase code test coverage
• Mentor QA Specialists and other staff members
• Participate in the product development lifecycle to ensure product meets business needs
• Develop detailed test plans, specifications, test cases, and test data sets
• Analyze test results and document root causes for test failures
• Provide timely feedback on project and testing status
• Support development of User Acceptance Test Readiness plans
• Collect metrics and provide status reports

Software Engineer

Accountant

• Leads and coordinates financial processes; providing direction, oversight and review of financial transactions
• Performs professional accounting work, including the preparation of financial statements and insurance department filings
• Prepares monthly, quarterly and annual comprehensive financial reporting packages
• Interacts with Sr. Management on financial matters, provides recommendations/solutions
• Ensures financial reporting is in accordance with professional standards
• Evaluates accounting processes and identifies solutions

Principal Accountant

General Counsel

• Provide legal and commercial counsel for a line of business and/or staff group
• Serve as primary legal support for a line of business and/or staff group and its respective senior management teams
• May provide guidance within the following legal areas: general corporate matters, compliance, drafting transactional documents, license agreements, employment law, immigration law, data privacy, risk management, asset-backed financing, and contract management
• Conduct research and interpret new and existing laws and regulations to ensure compliance
• Identify and assess risk and determine appropriate actions for specific business areas
• Act as an advisor to other legal staff within the department on specific practice areas
• Maintain relationships with outside counsel and provide recommendations on partnerships and contracts

Senior Corporate Counsel

Customer Support

• Ensure accurate, timely, and efficient customer support
• Respond to customer inquiries in a manner that supports the achievement of goals
• Research and resolve issues/complaints and determine appropriate resolution(s)
• Solve problems and assist with issues that may not fit the “cookie-cutter” solution
• Effectively educate and influence customers and prospective customers on the value and benefits that the company offers through its products, services, and solutions
• Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts
• Continue education on changes to Customer Service policy, procedures, and product/services/solutions information to respond to customer inquiries accurately and consistently
• May support Sales Representatives for any inquiry related to their customer orders

Bilingual Customer Support – French

Communications

• Lead the development and implementation of strategic and highly complex integrated communications programs across multiple external audiences
• Develop and execute effective and integrated communication plans, including strategies and tactics across all channels, and leverage all communication opportunities
• Responsible for communication management for projects involving high-priority, major company strategic initiatives, and/or significant changes to existing marketing and communication strategies
• Manage multiple concurrent projects, requiring outside resources and crossing divisions to produce the most effective communications
• Responsible for strategic communication oversight and recommending ongoing enhancements for assigned audience, program(s), or channel(s)
• Serve as a communication strategist and consult with corporate and division partners to develop strategies, key messages, and vehicles for communication to support corporate, division, and project objectives
• Lead and/or participate in project meetings
• Proactively and openly articulate ideas and concerns with both corporate and project stakeholders, while balancing the objectives of both groups
• Evaluate the impact of different communication channels and messaging strategies to ensure effective communications
• Serve as account manager between creative teams and business partners
• Initiate and manage creative strategy work, including some direct content development
• Understand and leverage communication touch points for assigned audiences and/or projects
• Ensure market positioning and approved key messages are adhered to
• Manage communication projects, including tracking, reporting status, project budgets, and measurement of tactics
• Analyze processes and strategies relating to increasing efficiency, quality, cost-control principles, workflow, accuracy, and reduction of complex production processes and products, providing recommendations for improvement
• Advise and recommend effective communication approaches
• Write and edit copy for various communication pieces
• Manage various communication processes and workflows
• Working with the manager, recommend tactical assignments of work for other team members to support strategic communication needs

Senior Communications Specialist

Financial Planning and Analysis

• Perform financial analysis involving company expenses, income, and other business results based on past, present, and future operations
• Research, analyze, and report fluctuations in financial and business results to identify trends and research variances; make recommendations to improve company performance and resolve issues
• Research, analyze, and report fluctuations between actual financial results compared to budgeted amounts to advise management on potential areas of cost impacts; make recommendations for corrective actions
• Assist in the preparation of company budgets and financial forecasts for the development of business plans
• Monitor and evaluate individual department expenses and identify any specific trends to assist in cost control
• Recommend changes to streamline accounting systems and processes to ensure maximum efficiency and appropriate utilization of resources
• Prepare reports that outline the company's financial position in the areas of income, expenses, and earnings to assist in financial decision-making
• Analyze and interpret various financial reports and statistics for management; make recommendations to ensure proper business decisions are made

Financial Analyst, Cash Flows

Principal

• Identify, assess, advance, and activate innovation opportunities within assigned domain area(s)
• Develop relationships with internal and external partners
• Quantify potential value to the enterprise from innovation opportunities
• Identify and define problems and opportunity areas, develop hypotheses, and select appropriate testing methods to validate assumptions
• Lead and advise multiple project teams on project design, execution, and when to pivot, close out, or transition an initiative
• Design and lead initiatives requiring concept testing and validation, user research, or other related innovation methodologies
• Seek out new technologies, business models, markets, and consumer trends and translate them into insights
• Document insights, learnings, and recommendations from projects
• Identify, evaluate, and mitigate risks across initiatives.

Senior Innovation Principal, Scale

• The Innovation Principal works with designers, ecosystem partners, and other domain experts to reimagine the way eye care and eyewear are delivered to the world.
• Design and lead projects that explore and scale concepts related to assigned domain area(s) with a clear business impact.
• Monitor assigned domain area(s) and build an understanding of their potential, maturity, and impact to our business.
• Build on existing experience to quickly understand new technology, business models, markets, consumer trends, etc. needed to maintain domain expertise.
• Proficient in concept testing and validation, user research, or other related experimentation methodologies.
• Evaluate and compare products using custom scorecards that highlight capabilities and fit for specific business problems.
• Identify and define problems and opportunity areas, develop hypotheses, and select appropriate testing methods to validate assumptions.

Innovation Principal, Emerging Technology

Account Executive

• Sell and service eyewear products by managing existing accounts and developing new prospects
• Exercise a broad knowledge of the organization's services, products, and marketing techniques
• Develop a creative sales strategy to contact prospects
• Cultivate and develop strong business relationships with customers
• Represent the eyewear line of business to the customer base in all sales-oriented activities
• Work independently, while leveraging partners and colleagues to exceed quota targets
• Apply innovative ideas to solve customers’ business problems
• Maintain current working knowledge of existing and new products and services
• Identify and communicate future customer requirements and feedback to appropriate divisions
• Act as liaison between various departments and customers

Events

• Plan and execute events that support the goals of the enterprise
• Ensure successful execution of event from start to post-event evaluations
• Plans and executes events, such as marketing and sales conferences, trade shows, and customer-related events
• Directs logistics, including registration and attendee tracking, presentation and materials support, and pre- and post-event evaluations
• Procures vendor services
• Works with facility, exhibit set-up, equipment, and catering requirements
• Provides on-site event support
• Research potential event locations and evaluate alternatives
• Prepares and tracks budgets, and provides periodic progress reports for each event project
• Conducts post-event evaluations to determine how future events could be improved upon

Events Planner

Data Analyst

• Collaborates with executive stakeholders, technical staff, analysts, and subject-matter experts in creating robust, high-trust, scalable Enterprise data analytics solutions for business insight
• Advises business and technical leadership, and Product Owners in defining and scoping strategic Enterprise, Pillar, and Line of Business analytics product backlogs and performance metrics
• Performs advanced data analysis including sampling, modeling, profiling, and evaluation of statistical metrics
• Researches and assesses data quality, data lineage and business use of data sources for critical Enterprise/Master data
• Provides leadership, Business Analysts and other Data Analysts with recommendations to address data quality issues and recommends the best data sources to enable effective analysis of critical master data
• Fosters the cross-functional collaboration required to leverage data as a strategic asset to enable self-service analytics (i.e. insight generation, dashboards), advanced analytics (i.e. predictive and prescriptive modeling), corporate performance management, and digital transformation
• Ensures technical metadata and business glossary meet data protection, data privacy and data quality standards
• Provides administrative and configuration support for the Enterprise information catalogue and business glossary, and the Enterprise Performance Management application
• Collaborates within an agile, multi-disciplinary team of data architects, data analysts, data engineers, BI developers and scrum master to deliver analytics solutions
• Adapts standard or develops new business rules for classification, forecasting, simulation, optimization, and summarization necessary to support analytic needs
• Assesses the accuracy of data sources and defines and documents cleansing strategies to meet data quality requirements; provides recommendations to define data quality standards