VSP Vision Care

Customer Support

• Provide education and assistance to internal and external customers
• Act as a first point of contact in addressing complex and escalated customer concerns
• Respond to routine and complex telephone or written inquiries from members, doctors, clients and consumers
• Utilize in-depth knowledge of policies, procedures, medical terminology, telephone and writing techniques
• Remain current on all changes to policy, procedure and product information
• Maintain and organize correspondence to ensure consistent, accurate and professional responses
• Document performance opportunities acquired through escalated calls or frequent agent interactions

Customer Support Representative

Program Manager

• Coordinate the management of a strategic portfolio which includes multiple related programs and projects directed toward an enterprise pillar
• Provide direction and guidance to program and project managers to monitor cost, schedule and technical performance of component projects and operations
• Develops and improves portfolio and program processes, applies business and organizational knowledge, and leadership skills
• Composes and delivers periodic presentations for executive management, the Program Operating Committee, and the Executive Steering Committee
• Develops budget, financial projections, and forecasted ROI for the program

Senior Program Manager

Accountant

• Leads and coordinates financial processes, providing direction, oversight, and review of financial transactions
• Performs professional accounting work, including the preparation of financial statements
• Analyzes and recommends solutions on complex accounting issues
• Prepares monthly, quarterly, and annual comprehensive financial reporting packages
• Interacts with Sr. Management on financial matters
• Ensures financial reporting is in accordance with professional standards
• Evaluates accounting processes and identifies solutions to ensure compliance
• Provides technical guidance and training opportunities to junior staff
• Develops financial reports and metrics to present to management

Principal Accountant

Manager

• Manage the corporate financial analysis function
• Support projects and other strategic initiatives
• Direct research and analysis of business and financial information at a corporate level
• Make recommendations and assist in establishing the strategic direction of the company
• Oversee research, analyses, and reporting of fluctuations in financial and business results to identify trends
• Prepare reports that outline the company's financial position

Senior Manager, Planning Systems and Profitability Analytics

Business Analyst

• Develop, research, test, and implement business process improvements, procedures, and system changes.
• Evaluate business process changes to identify and document business impacts and benefits
• Act as subject matter expert to provide business requirements for process improvements and system enhancements
• Conduct effective interviews/research to determine and document the stakeholders, business needs, and requirements
• Create and analyze workflow diagrams
• Review technical design deliverables to ensure business objectives are reached
• Provide training including identification of needs, development of materials, communications of changes, manuals, etc.
• Provide post-implementation support, such as problem resolution, adjustments to new procedures, and change management
• Develop presentations of materials, models, findings, plans, and/or conclusions
• Continually look for process improvement strategies

Data Analyst

• Collaborates with technical staff, business data analysts and subject-matter experts to evaluate, assess and catalog data
• Examines various source systems to evaluate data assets, assess their strategic value and determine their integrity
• Performs data analysis including sampling, modeling, profiling, and evaluation of statistical metrics to develop an understanding of data attributes and subject areas
• Collaborates with Business and Technical Data Stewards and Owners to understand relevant processes to generate metadata
• Researches and assesses data quality, data lineage and data completeness for critical Enterprise/Master data
• Documents opportunities and risks and collaborates to determine recommendations to address issues
• Creates and maintains the business glossary for specific subject areas, and teaches others how to leverage the glossary to enable self-service data discovery
• Recommends appropriate data sources for specific use cases and consults with architects and engineers to develop solutions that ensure the re-usability of business logic and data streams
• Fosters the cross-functional collaboration required to leverage data as a strategic asset to enable self-service analytics, advanced analytics, corporate performance management, and digital transformation
• Ensures technical metadata and business glossary meets data protection, data privacy and data quality standards
• Collaborates within an agile, multi-disciplinary team of data architects, data analysts, data engineers, BI developers and scrum master to enable access to data supporting various analytics solutions

Senior Technical Data Analyst

Clinical Operations

• Provide strategic oversight and direct operational and administrative functions impacting doctor services and clinical operations
• Drive the adoption of innovative technologies, foster effective vendor partnerships, and implement professional services to enhance both current practices and long-term sustained growth
• Collaborate closely with Field and Central Operations Teams to ensure alignment
• Lead, manage, and monitor all clinical operations initiatives and projects to promote operational excellence and continuous improvement
• Assist and manage assigned Optometrists in your territory, and facilitate efficient operations for Doctor-led practices
• Partner with cross-functional teams and Clinical Operations to lead and execute doctor programs
• Support vendor, IT, and Clinical Operations collaboration for all clinical software and hardware
• Responsible for driving the adoption of ODs to new software/hardware updates
• Direct doctor-related aspects of new, relocation, or remodel clinic projects
• Manage financial modeling and recommendations for key clinical investments
• Create, lead, maintain, and track all Clinical Operations initiatives and assigned projects
• Lead ODs in practices to drive key metrics, including Capture Rate and Premier Attachment, Exams Per Hour, and others as directed by leadership
• Ensure execution of basic initiatives is in place consistently to allow achievement of goals/KPIs
• Collaborate and partner with leadership and staff to ensure a seamless patient experience
• Show support, commitment, and leadership for the Company's vision and values in all actions and communication
• Ensure ODs in your area uphold these standards in their Optometry practices.

Director, Clinical Operations

• Provide management within a responsible technical area through operations and change-the-business
• Provide direction to the team on a daily basis
• Address and navigate technical issues, anticipating and preventing impending issues
• Problem solve beyond the scope of an individual team member to optimal outcome
• Consistently meet commitments within the expected timeframe with minimal direction
• Partner with deliverable stakeholders to inform others of technical impediments, updates, and progress in relation to timelines or SLAs
• Provide detailed technology functional planning supporting the overlaying strategies of GTS and business direction for technical infrastructure, architecture, application systems, and/or related business processes within the technical functional area, and ensure proper functioning and cohesive implementation
• Drive and adopt incremental and step-function change within technical groups and adjacencies
• Engage in planning to meet operational, daily, and quarterly goals; plan and execute department-level technical projects
• Determine and develop best technical practices, sometimes in relation to business procedures
• Identify and mitigate operational and strategic risk
• Engage Team and Peers in technical opportunity identification
• Remain current on new technology and methods to ensure state-of-the-art and cost-effective solutions to business processes
• Coordinate training to ensure all departmental staff have appropriate skill sets and receive appropriate information/instruction
• Ensure effective communications are maintained across technical functional areas and externally as necessary; where appropriate, involve senior-level management and employees in plans, and keep up to date on progress towards meeting goals
• Monitor expenses to ensure the technical area’s costs are within established levels

Technology Manager

Security Engineer

• Complete the design, construction, development, testing, implementation, and technology delivery for business needs throughout the enterprise.
• Responsible for technical aspects of the entire process of agile development for moderately complex projects.
• Design solutions to solve moderately complex business problems, considering operational and functional aspects of the solution.
• Research and permanently resolve system problems and incidents
• Mentor Apprentice and Associate Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities

Software Engineer – SAP Fiori Security

• Oversee planning and management activities for Customer Experience and Payment Integration (CE/PI).
• Provide management oversight in the areas of budgeting, staffing, resource planning, and change management.
• Provide strategic direction and leadership in managing, deploying, and maintaining flexible product and payment systems.
• Develop and maintain strategic partnerships with Division Management Teams; provide business partners and key executives with customer perspective.
• Analyze and report on achievement and causes of deviation from expectations.
• Contribute to the development of Division strategic and tactical goals, initiatives, and objectives.

Senior Manager, Customer Experience, Payment Integration

Content Marketing Manager

• Lead, manage, plan, produce, implement, and analyze internal and external communications strategies
• Manage internal and external stakeholders and audience relations
• Maintain a pipeline of potential case studies and references
• Build strong relationships with strategic external partners
• Identify cross-team impacts and communicate needs
• Responsible for the enterprise content portfolio
• Research and write content for online and offline marketing deliverables
• Consult with internal Line of Business Leads to support their needs

Content Specialist

Financial Planning and Analysis

• Responsible for all domestic and international financial consolidation functions including business planning and navigation, forecasting, budgeting, financial and market analysis, and merger and acquisition (M&A) support
• Accountable for all corporate financial planning cycle functions and shared services support
• Work in conjunction with the leadership on developing financial strategies, management reporting, and analytics for the company
• Support the VP, Finance, in corporate consolidated management reporting and analytical functions, including monthly, quarterly, and annual board reporting, budget planning, reforecast cycles, and corporate financial consolidation, including eliminations and corporate overhead
• Support VP, Finance in Financial Planning and Analysis (FP&A) P&L ownership of shared services groups, including annual budgeting, reforecasting, 5-year plans, plan to actuals variance analysis, and providing financial oversight and partnership to shared service leaders
• Find automation opportunities in reporting and analytics, including the deployment of AI tools
• Lead the drive for consistent methodology, formatting analytical attributes across all pillar analytics and reporting
• Manage the creation of historical KPI’s across different parts of the organization
• Support key corporate financing initiatives, including capital raises and M&A activities
• Identify and ensure implementation of financial improvements to achieve revenue and profit targets
• Recommend proper allocation of assets and resources to maximize productivity and profitability, and provide valuable analysis and insight to guide decision-making that supports the Company’s key objectives
• Communicate directly with Executive-level contacts at existing and prospective clients, brokers, and strategic partners to aid in the negotiation of proper rating as well as provide clarification for rating methodology, factors, and impacts used
• Collaborate with business leaders on evaluating existing financial systems and current processes, and recommending modifications and implementation of systems and processes more advantageous to the Company’s strategic financial goals
• Ensure compliance with federal, state, local, and corporate policies, regulations, and laws
• Support the design, establish, and maintain an organizational structure and staffing to effectively accomplish the department’s goals and objectives
• Establish good working relationships across Company functions and business units
• Develop, mentor, and grow personnel within the organization
• Participate in the hiring and interviewing process for open positions within the unit, ensuring that the most qualified candidates are selected
• Ensure effective communications are maintained within the team and externally; when appropriate, inform employees as to plans and progress; conduct employee discussion sessions at regular intervals
• Participate in a wide variety of special projects at Corporate or LOB level, as needed
• Coordinate with other units/departments to facilitate special requests, resolve workflow or production issues
• Perform all other duties as assigned

Senior Director, Financial Planning & Analysis

Backend Engineer

• Responsible for the design, planning, performance, modifications, and overall maintenance of database structures
• Accountable for the full lifecycle of the Database Management System (DBMS)
• Maintain and modify existing databases to meet the business needs
• Manage database monitoring tools, examine performance metrics and functionality of databases, and tune the database to ensure optimal business user experience
• Develop database strategies to maintain the highest database quality and continuously meet the necessary functionality for the business
• Design and create database structure (logical design), partnering with development teams for business partner data and requirements analysis
• Utilize the logical design to develop the physical database design, and create the highest performing, optimized database
• Collaborate with developers post-implementation for quality control assurance, and to ensure developer understanding of data and access methods
• Direct and/or execute physical database changes required by applications
• Maintain database schema’s and data descriptions in the Data Dictionary
• Establish, create, and maintain business continuity and disaster recovery policies, procedures, and plans; create and facilitate test case scenarios of all backup/recovery planning
• Partner with users to determine and develop data models for user reporting needs, and ad-hoc reporting based on queries; eradicate existing user data misuse or user data conflicts
• Ensure data integrity and license compliance for all databases
• Responsible for DBMS and other database-related tools, including end-to-end planning, management, and execution of upgrades
• Plan and coordinate database security measures in order to maintain data integrity
• Remain current on new technologies; introduce applicable technology in alignment with goals and for creative solutions
• Drive constructive change and provide leadership

Senior Database Engineer

Machine Learning Engineer

• Collaborate with AI leaders, data scientists, ML engineers, and product teams to build agentic frameworks
• Assist in building and refining AI agents using LLMs and multimodal models for tasks such as data exploration, scenario planning, and workflow automation
• Design prompts and workflows that enable agents to reason, plan, and act autonomously
• Work with structured and unstructured datasets, metadata and metrics definitions to create a contextual layer that enables agent performance
• Conduct rigorous testing of agent capabilities, including edge cases and failure modes
• Maintain detailed records of prompts, responses, agent iterations, and performance metrics
• Work closely with cross-functional teams to align ML solutions with business goals and deployment requirements
• Build, train, and evaluate ML models for tasks such as classification, regression, clustering, and anomaly detection
• Clean, transform, and analyze structured and unstructured datasets to support model training and validation
• Optimize models for accuracy, efficiency, and scalability using techniques like hyperparameter tuning and cross-validation
• Maintain clear records of experiments, results, and insights for reproducibility and team knowledge sharing

Internship, Agentic – Machine Learning Development

Compliance

• Auditing and testing to ensure alignment to prescribed regulatory requirements within the project parameters
• Research and examine laws, regulations, and industry standards as it relates to the assigned project both federally and as per individual states
• Analyze data and information to identify potential compliance issues or risks
• Assist with the compilation of reports and documentation
• Fulfill other tasks as assigned by supervisors