Voya Financial

Scrum Master

• Enable effective, predictable, and value-focused delivery across Enterprise Data Management scrum teams by bringing together Agile discipline, facilitation, coaching, and delivery visibility.
• Partner closely with Product Owners, Engineering Leaders, Tech Leads, team members, and business stakeholders to ensure work is well understood, appropriately prioritized, and ready for execution.
• Establish, schedule, and facilitate Scrum ceremonies as needed, including Backlog Refinement, Sprint Planning, Tasking, Daily Scrum, Sprint Demo, and Sprint Retrospective, ensuring each has clear purpose, participation, and outcomes.
• Coach and influence teams to adopt Agile principles, practices, and behaviors that improve team effectiveness, delivery outcomes, and organizational consistency.
• Establish and reinforce Agile standards and team agreements, including Definitions of Ready and Done, while adapting practices to fit team maturity, context, and organizational expectations.
• Enable strong team ownership, accountability, and self-organization by reinforcing transparency, alignment, and shared responsibility for delivery.
• Maintain clear visibility into team commitments, progress, blockers, dependencies, and risks to support informed decision-making across the team and stakeholders.
• Identify, surface, and actively help remove impediments impacting flow, focus, or the team’s ability to deliver value, stepping beyond traditional role boundaries when necessary to help the team succeed.
• Drive follow-through on retrospective actions and continuous improvement efforts, providing actionable feedback to improve team effectiveness.
• Use metrics and delivery insights to identify trends, uncover opportunities for improvement, and drive better team effectiveness, predictability, and outcomes.
• Facilitate alignment with other Scrum Masters and stakeholders when dependencies, sequencing, or shared deliverables require coordination.
• Help teams navigate ambiguity, identify gaps in thinking, facilitate timely decisions, and drive clarity across competing priorities, ownership concerns, and delivery challenges.
• Support delivery planning and operational activities, including forecasting, capacity planning, PI Planning, transition-to-maintenance efforts, and ensuring required artifacts are completed and maintained.

Scrum Master – Enterprise Data Management

Call Center Representative

• Through inbound calls, you will be responsible for building relationships, educating our customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a)
• Our focus is on delivering an outstanding experience for our customers through retirement financial advice and mentorship as we simply and efficiently explain product features and annuity plan concepts to customers, agents and beneficiaries.
• Communicates effectively and confidently with all clients to make their financial lives better.
• Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments.
• Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals
• Strive for first call resolution and take true ownership of customer needs and issues.
• See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes.
• Amazing team-player attitude with a commitment to excellent attendance and quality work.

Customer Contact Center Representative

Security Engineer

• Lead and manage a team of ~8–10 engineers responsible for authentication, API security, and web security platform delivery
• Drive team productivity, accountability, and output optimization
• Establish clear ownership, priorities, and expectations across the team
• Build and enforce structured intake processes for work requests from digital/application teams
• Transition the team from ad hoc tracking (email/spreadsheets) to formal workflow management (e.g., ServiceNow)
• Define SLAs, prioritization models, and delivery timelines
• Implement tracking, reporting, dashboards, and performance metrics
• Ensure consistent visibility into work status, throughput, and delivery outcomes
• Partner closely with Digital, Application Development, and Business teams
• Translate business requests into structured, actionable work for the team
• Act as a liaison between technical teams and business stakeholders
• Ensure clear communication of delivery timelines, risks, and outcomes
• Oversee delivery and configuration across key platforms including: IBM Verify Identity Access (formerly WebSEAL / ISVA), IBM DataPower (API management layer), Authentication and access management solutions
• Ensure secure, scalable support of customer-facing applications
• Guide the team in implementing changes, enhancements, and configurations
• Drive continuous improvement in how work is executed and delivered
• Introduce governance, quality control, and accountability frameworks
• Improve consistency in documentation, intake, and delivery practices

IT Security Manager – Authentication & Authorization

Communications

• Serves as a trusted advisor and communications counselor to business line leader and members of their executive team, including product, distribution, client engagement and operations leaders.
• Constructs and maintains strategic communications plan and calendar that is aligned with business; oversees execution through media relations, executive communications internal and external messaging development, and select owned content creation via social media.
• Complements and closely collaborates with Marketing, Brand and Communications colleagues, including those focused on Wealth Management, Investment Management, Employee Benefits, Technology, and Corporate communications; ensures brand consistency and alignment with other communications taking place.
• Conducts media relations (with all types of press), prepares and briefs leaders for media engagements, and serves as media contact and spokesperson for the company when needed.
• Devises and drafts proactive and reactive messaging for use with media, employees and other business stakeholder groups (including press releases, statements, Q&A, related internal content, social content); works with internal partners to ensure accuracy and conformance to legal and other requirements.
• Assists in the management of large internal meetings, such as employee town halls.
• Remains informed on peer communications landscape and communications best practices; proactively spearheads implementation of new communications approaches based on this knowledge.

Retirement Services Communications Manager

Director

• Building relationships across the organization to promote the growth of pooled plan solutions
• Attending and leading client, broker, advisor, TPA and consultant meetings
• Providing training to local field teams
• Attending industry conferences to build Voya brand and reputation
• Partnering with Marketing to develop collateral helpful for growth in this space
• Supporting implementation and client service on an “as needed” basis
• Supporting onboarding of new team members

Director – Multiple Employer Solutions

Compliance

• Provide direct compliance support for Paid Family Leave (PFL)/Paid Family Medical Leave (PFML) private plans and Statutory Disability plans, both on a self-insured and fully-insured basis, including overall identification of requirements, draft guidance for employer clients seeking private plan approval based on various state requirements, assist in drafting plan documents/templates, support plan filing (as applicable), draft/maintain templates for state required notices, support plan renewal requirements and ensure state reporting requirements are implemented and maintained appropriately.
• Monitor and communicate changes in the market to include regulations, leave laws, and employer trends.
• Inform product opportunities and partner with product & marketing to create and update external-facing collateral to support Voya’s Leave Management customers.
• Provide consultation regarding implementation and application of various state leave laws to internal Voya teams and/or directly with employer customers.
• Opportunity to represent Voya at industry events and conferences to network with consulting peers and prospects across the market.
• Support training efforts for the Voya distribution team related to Statutory Disability and Paid Family Medical Leave laws.
• Respond to customer and regulatory inquiries including complaints.

Compliance Consultant, Leave and Disability Management

Account Manager

• Build and maintain relationships with a portfolio of Employer customers through all stages of the customer lifecycle;
• Manage customer relationships to maximize desired outcomes for the customers while increasing customer satisfaction and retention.
• Stay abreast of industry and technology trends;
• Educate and advocate for customers on the basis of these trends.
• Demonstrate effective command of Benefitfocus governance and decision-making processes, products/solutions, organizational structures, and technology infrastructure.
• Demonstrates extensive knowledge of the platform and file processes.
• Demonstrates fundamental communication skills to facilitate client calls and resolve escalated interactions.
• Lead the internal Benefitfocus team on behalf of the customer, motivating the team, coordinating across departments, anticipating and addressing needs, and ensuring the highest possible quality of work generated by the team.
• Drive annual open enrollment success with customers, partnering with each customer to develop actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources.

Client Relationship Manager, Large Market

Program Manager

• Drive applications through our factory model: design, remediate, build, test, and migrate.
• Manage application remediation and development efforts required to prepare workloads for migration, including currency / vulnerability, security updates, and cloud standards adherence.
• Coordinate across application development, infrastructure, cloud engineering, networking, database, security, DevOps, operations, and business teams to remove blockers and maintain delivery momentum.
• Ensure migration readiness for each application wave, including environment preparation, connectivity, security controls, monitoring, backup and recovery, cutover planning, rollback planning, and operational handoff.
• Lead cross-functional execution during migration events, cutovers, testing windows, and post-migration support.

Senior Program Manager

Education Specialist

• Provide onsite education and motivational seminars on a wide range of financial topics to retirement plan participants and prospective participants.
• Customize PowerPoint presentations to reflect specific plan design and plan features.
• Maintain industry knowledge through continuing education programs required by FINRA licenses to deliver compliant onsite presentations.
• Maintain an onsite training measurement system to track program effectiveness for plan sponsors and internal Voya groups.
• Ensure presentation topics and speaking points remain compliant with industry standards and approved sales/advertising practices.
• Book travel through corporate‑approved vendors and perform other duties as assigned.
• Travel within the region up to 90% of the time.

Retirement Education Specialist

Sales

• Establish and maintain sales programs for developing regional territory
• Build, strengthen and maintain relationships with key advisors, brokers, consultants and third party administrators while developing and cultivating new business relationships
• Develop and execute annual marketing plans with innovative and creative ideas to increase sales
• Identify and understand needs of key decision makers and direct efforts to provide product enhancements and service
• Deliver presentations to key stakeholders including: prospects, financial professionals and industry leaders
• Manage, develop and motivate a wide variety of retirement plan distribution sources
• Leverage technology to implement and track sales and marketing plans
• Partners with other VOYA representatives to enhance awareness of full suite of VOYA capabilities.

Sales Director

QA Automation Engineer

• Serve as the primary technical lead for on-site end user services, ensuring consistent, high-quality support across all service areas.
• Deliver and coordinate 24/7 white-glove support for EC and ELT members, resolving issues with discretion, speed, and precision.
• Provide Level 1 and 2+ deskside and remote troubleshooting support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems.
• Act as the escalation point for complex or sensitive support issues involving executive stakeholders.
• Provide hands-on technical oversight of vendor-managed site teams, ensuring adherence to service standards and rapid issue resolution.
• Partner with managers to align support operations with business needs and reinforce a service-first culture.
• Build and maintain strong relationships with business stakeholders, acting as a trusted advisor for executive technology needs.
• Promote a culture of service excellence, accountability, and continuous improvement across the site.
• Maintain and update tickets in alignment with SLA and KPI targets.
• Manage IT asset lifecycle including procurement, inventory, and disposal.
• Oversee incident response and root cause analysis for executive-impacting issues, ensuring timely resolution and communication.
• Coordinate change, release, and problem management processes, ensuring minimal disruption to executive operations.
• Ensure compliance with IT policies, documentation standards, and security protocols across all site support activities.

End User Services Automation Engineer

Operations

• Define and own the enterprise database platform strategy across relational, NoSQL, in-memory, engineered systems, and cloud-native platforms
• Translate business and application needs into standardized, scalable database platform capabilities
• Establish reference architectures, standards, patterns, and multi-year roadmaps aligned to business, security, and regulatory requirements
• Provide architectural leadership across: Oracle, SQL Server, DB2 UDB, Sybase ASE, PostgreSQL, MySQL, MongoDB, Redis, Oracle Exadata / Exadata Cloud@Customer (ExaCC), Oracle ZDLRA and Oracle Enterprise Manager (OEM), Azure database platforms (IaaS, PaaS, and managed services)
• Lead enterprise adoption of automation-first and self-service database platforms
• Stand up standardized, repeatable database provisioning and configuration pipelines to reduce manual intervention
• Build and govern Infrastructure-as-Code (IaC) and CI/CD pipelines for Database-as-Code
• Manage platform lifecycle from ideation through retirement
• Establish platform health, reliability, cost, and automation metrics
• Own financials including budgeting, forecasting, and multi-year planning

AVP, Enterprise Database Platforms – Operations

Full-stack Engineer

• Lead the design, development, and deployment of complex AI solutions, including LLM-based applications, retrieval pipelines, and model-driven services
• Own technical direction for major components or domains within AI platforms or products
• Drive engineering best practices for model evaluation, testing, monitoring, and operationalization
• Partner with product, data, and business stakeholders to translate requirements into scalable AI solutions
• Contribute to architecture decisions, including model selection, system integration, and API design
• Ensure solutions meet enterprise standards for security, privacy, and responsible AI
• Mentor and guide engineers, contributing to team capability and engineering quality
• Identify technical risks and implement appropriate mitigation strategies

Principal Engineer, AI

• Lead the end to end delivery of major software components and services across the tech stack, from design to deployment.
• Serve as a technical lead on initiatives, coordinating development efforts, setting engineering direction and driving improvements to velocity and quality.
• Partner with product managers and cross-functional stakeholders to translate business needs into scalable technical solutions.
• Provide architectural input and advocate for engineering best practices, including secure coding, testing, and automation.
• Actively mentor engineers of varying experience levels through code reviews, technical guidance, and career development support.
• Influence team-level planning and prioritization by aligning technical solutions with business goals and constraints.
• Collaborate with DevOps and infrastructure teams to ensure deployment readiness, observability, and performance.
• Support incident response and root cause analysis for critical production issues.

Digital Software Engineering Consultant

Product Manager

• Define and lead the AI product strategy and 12–18 month roadmap across participant engagement, advisor enablement, plan administration, and investment-related experiences.
• Identify, assess, and prioritize AI opportunities using customer research, behavioral data, workflow analysis, and competitive insights.
• Establish clear success metrics and own business outcomes such as engagement, adoption, operational efficiency, and retirement readiness improvements.
• Lead discovery with advisors, plan sponsors, administrators, and participants to translate business needs into clear product requirements and technical specifications.
• Partner closely with engineering teams to evaluate prototypes, guide product trade-offs, and support rapid iteration through launch.
• Ensure solutions meet compliance, legal, risk, and fiduciary standards within a regulated financial services environment.
• Drive go-to-market planning, rollout sequencing, stakeholder communication, and adoption measurement for AI-enabled products.
• Build alignment across senior stakeholders in business, technology, compliance, and investment teams while influencing without direct authority.