Voya Financial

Account Manager

• Manages all aspects of Large Market Tax Exempt/401k sponsored plans
• Maintain and enhance relationships with existing clients
• Help to contribute to increased profitability
• Serves as primary customer contact for specific sponsored plans
• Resolves service and communication issues through direct contact with sponsors, field partners and internal functional units (money in, money out, technical services)
• Participates in relationship management with plan sponsors, financial advisors & consultants and TPA's
• Contributes to product development and process improvement efforts
• Directly resolves complex service and communications issues with customers
• Identifies and assists field partners with plan retention opportunities
• Attend benefit fairs, Quarterly, Semi-Annual or Annual plan reviews as required

Client Relationship Manager – Tax Exempt

• Manages all aspects of specific sponsored plans, maintain and enhance relationships with existing clients, and help to contribute to increased profitability.
• Ensures seamless day-to-day operations and timely delivery of periodic processing events
• Applies operational best practices to ensure that plan runs efficiently and according to specific client needs
• Enriches service delivery, manages risk, improves efficiency and quality
• Liaison between internal/external groups who support the operation of clients plan
• Actively participates in sponsor calls and meetings
• Support sales opportunity which involves onsite sales presentation

Client Relationship Manager – Corporate

Technical Recruiter

• Partner with hiring managers and HR Business Partners to understand IT staffing needs and develop effective recruiting strategies.
• Design and execute sourcing strategies leveraging Boolean search strings, Google X-Ray techniques, and LinkedIn Recruiter to identify passive and niche talent.
• Conduct candidate market research and talent mapping to analyze competitor hiring trends, emerging skill sets, and geographic talent availability.
• Source and attract top IT talent using a variety of channels including LinkedIn, job boards, networking, referrals, and specialized communities.
• Manage full-cycle recruitment: posting jobs, screening resumes, conducting interviews, coordinating feedback, and facilitating offers.
• Build and maintain a pipeline of qualified candidates for current and future IT openings.
• Ensure a positive candidate experience throughout the recruitment process.
• Maintain accurate and timely documentation in Voya’s applicant tracking system (Workday).
• Collaborate with external staffing agencies when needed, ensuring alignment with Voya’s vendor policies.
• Stay current on industry trends, emerging technologies, and best practices in IT recruiting.

Technology Recruiter

Recruitment

• Lead the end-to-end recruiting process, including sourcing, screening, interviewing, negotiating offers, and ensuring a seamless candidate experience.
• Recruit for specialized roles within investment management and related financial services functions, leveraging industry knowledge and networks.
• Utilize job boards, social media, professional networks, and direct outreach to identify and engage top talent for current and future openings.
• Manage offer discussions and ensure alignment with candidate expectations and company standards.
• Actively network within external markets, attend industry events, and maintain awareness of talent trends in investment management.
• Track and analyze recruiting metrics to continuously improve sourcing strategies and deliver qualitative staffing results.
• Maintain accurate records and provide insights on recruiting performance through regular reporting.

Talent Acquisition Consultant

Marketing

• As the Vice President of Workplace B2B Marketing, you will be responsible for leading the development and execution of strategic marketing strategies that are aligned with Workplace goals and objectives.
• Reporting directly to the Chief Marketing Officer, you will play a critical role in driving Voya’s land, expand, and deepen strategy and enhancing brand awareness through B2B channels.
• Leading a team of marketers, you will spearhead the transformation of our B2B marketing organization across the Workplace Solutions lines of business to drive measurable ROI, successful go-to-market planning and execution, and foster innovation in team building, processes, and leveraging marketing technology.
• Additionally, you will deliver top-line revenue growth and long-term results by translating business goals into prioritized marketing strategies and objectives, establishing meaningful metrics and KPIs, and driving detailed impact analyses with continuous improvement.
• You will also support Voya’s unique culture by attracting, retaining, and engaging a diverse and inclusive customer-centric workforce.

VP, Workplace Marketing

Account Executive

• Consistent track record in meeting and exceeding sales quotas.
• Proven experience in proactively identifying and closing new account opportunities in an assigned market.
• Ability to manage sales through forecasting, account resource allocation, account strategy and ecosystem partnerships.
• Experience in cultivating relationships with existing accounts at the highest strategic level for additional sales.
• Knowledge of our industry and large market expertise.
• Exceptional verbal and written skills.
• Ability to negotiate pricing and contractual agreements to close million dollar sales.
• Additional duties as assigned

Employer Account Executive

• Develop and execute marketing strategies for wealth management solutions that align with business objectives and reinforce Voya’s value proposition.
• Design and implement practice management and sales enablement programs to attract new advisors and help existing advisors grow their businesses and skill sets.
• Create marketing materials (digital, social, webinars, print) to support advisor recruitment and client engagement.
• Collaborate with B2B, B2C, creative, and commercial teams to deliver on marketing initiatives.
• Track and analyze marketing performance, using insights to optimize campaigns and improve engagement.
• Provide guidance and support to marketing team members, fostering collaboration and continuous improvement.
• Stay informed on industry trends and consumer behavior to ensure marketing strategies remain competitive and effective.
• Support adoption of marketing automation tools and leverage analytics to enhance campaign execution.

VP, Channel Marketing, Wealth Management

Operations

• Responding to customer product inquiries and resolving customer concerns raised during installation, operation, maintenance, or product application/compatibility matters.
• Troubleshoots problems with malfunctioning software applications and recommends corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.
• Demonstrates the ability to share best practices to facilitate growth across the team.
• Manage and drive issue resolution with little influence from leadership.

Senior Customer Operations Specialist, Public Sector

Consultant

• Build and maintain relationships with a portfolio of customers through all stages of the customer lifecycle;
• Manage customer relationships to maximize desired outcomes for the customers while increasing customer satisfaction and retention.
• Manage and run ongoing operations meetings to address critical topics, projects, give trainings, support ongoing business needs/expectations of the customer on platform
• Stay abreast of industry and technology trends; Educate and advocate for customers on the basis of these trends.
• Demonstrate effective command of Benefitfocus governance and decision-making processes, products/solutions, organizational structures, and technology infrastructure.
• Lead the internal Benefitfocus team on behalf of the customer, motivating the team, coordinating across departments, anticipating and addressing needs, and ensuring the highest possible quality of work generated by the team.
• Drive annual open enrollment success with customers, partnering with each customer to develop actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources.
• Other duties as assigned.

Client Relationship Consultant, Public Sector

Product Manager

• Act as a voice of the customers – understand the business needs and translate them into technical requirements for the Employee Benefits domain.
• Ensure data quality (measuring metadata, identifying trusted sources, implementing standards)
• Align data initiatives with enterprise strategy and business needs
• Analyze business requirements and translate into data requirements
• Collaborate with SMEs to gather insights and convert into actionable recommendations
• Support development teams with data requests and specifications
• Design and implement data solutions in collaboration with architects
• Deliver BI reports, dashboards, and ad-hoc analytics tasks
• Articulate analytics propositions to stakeholders
• Estimate impact, feasibility, and ROI of analytics solutions
• Prioritize analytics use cases
• Act as a bridge between business and analytics teams, ensuring effective communication and validation of solutions
• Provide input to develop appropriate visualizations for presenting results
• Deliver solutions to businesses and coach them on usage
• Monitor and refine solutions based on performance and feedback

Data Product Owner – Employee Benefits

• Execute on the Government Markets and City of New York client engagement and service strategy
• Focus on retaining customers, driving cross-serve strategies across Voya solutions
• Lead overall client engagement, customer service, engagement, technology and operations
• Accountable for client and advisor satisfaction, retention, and profitable growth of clients
• Provide leadership and negotiation support for client RFP, re-pricing, and sales activity
• Act as executive sponsor for key client and advisor relationships
• Deliver appropriate client service and enterprise metrics that drive the organization to achieve goals
• Represent Voya at monthly NYC Tactical Advisory Committee meetings
• Manage expenses and identify improvement opportunities

VP, Client Relationship Manager

Implementation Specialist

• Manage the transition of Large/Mega Corporate Market 401k Plans & TEM/Tax Exempt to Voya.
• Documenting and testing new client implementation projects.
• Formulate and define system set up and requirements through best practice research, fact-finding and templates.
• Support system requirements and user acceptance testing phases in Omni for medium to large scope enhancements and projects.
• Production support for new business going live.
• Develop or modify processes to resolve moderate to complex business issues.
• Analyze, work with, and create data files and file layouts.
• Support QA team research.
• Support Implementation Manager by developing detailed project information.
• Use of requirement/defect management tools.

Implementation Consultant – Retirement

• Responding to customer product inquiries and resolving customer concerns raised during installation, operation, maintenance, or product application/compatibility matters.
• Troubleshoots problems with malfunctioning software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Facilitates discovery sessions, product overviews, trainings, and renewal project meetings independently.

Customer Operations Specialist, Public Sector

Communications

• Manage the full process of creating compelling content for internal and external audiences.
• Lead and support the execution of comprehensive communications programs ensuring clear, consistent, and strategic messaging.
• Serve as a trusted advisor to business leaders and functions, driving development and delivery of high-impact communications.
• Develop and provide high-impact communications strategies across multiple channels.
• Build and maintain integrated strategic communications plans.
• Write, edit, and serve as central point for internal communications, press releases, and social media.
• Assist in managing large internal meetings, such as employee town halls.
• Develop briefing packets for media interviews and work with major media outlets.

Senior Communications Manager

• Design and implement B2B marketing strategies that align with business goals.
• Analyze market trends, identify target customers, and develop value propositions, positioning and messaging for products or capabilities or segments.
• Create, manage, and measure marketing campaigns across various channels.
• Develop marketing collateral, including content that aligns with Voya's brand voice and value proposition.
• Serve as a subject matter expert on segment-specific products and marketing best practices.
• Work closely with sales, product, relationship management and executive teams to ensure marketing efforts are integrated with overall business objectives.
• Identify opportunities to enhance marketing processes and procedures to optimize outcomes and experience.