Client Relationship Manager, Large Market

Voya Financial

Client Relationship Manager developing high-trust relationships with Employer customers through all stages of the customer lifecycle at Benefitfocus. Maximizing customer satisfaction and retention in complex accounts.

Posted 7/6/2026full-timeCharleston • Massachusetts, Minnesota, New York, South Carolina • 🇺🇸 United StatesSeniorLead💰 $80,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain relationships with a portfolio of Employer customers through all stages of the customer lifecycle;
Manage customer relationships to maximize desired outcomes for the customers while increasing customer satisfaction and retention.
Stay abreast of industry and technology trends;
Educate and advocate for customers on the basis of these trends.
Demonstrate effective command of Benefitfocus governance and decision-making processes, products/solutions, organizational structures, and technology infrastructure.
Demonstrates extensive knowledge of the platform and file processes.
Demonstrates fundamental communication skills to facilitate client calls and resolve escalated interactions.
Lead the internal Benefitfocus team on behalf of the customer, motivating the team, coordinating across departments, anticipating and addressing needs, and ensuring the highest possible quality of work generated by the team.
Drive annual open enrollment success with customers, partnering with each customer to develop actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources.

Requirements

What you’ll need

B.S. or B.A. required.
10+ years’ experience in Customer Success, Account Management or related roles.
Successful experience managing a portfolio of customers consisting of companies with a high-level of complexity, focus and intensity.

Benefits

Comp & perks

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Relationship BuildingProblem SolvingMotivating TeamsClient Advocacy

Certifications

B.S. or B.A.