Customer Contact Center Representative

Voya Financial

Customer Contact Center Representative aiding clients through phone inquiries regarding retirement products. Focused on relationship building and delivering exceptional service in a remote setting.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $41,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and relationship building, particularly in the context of retirement products and financial advice. Proficient in effectively communicating complex information to clients while maintaining a focus on customer satisfaction and first call resolution.

Highest-signal resume keywords

Customer Service ExperienceRetirement Products KnowledgeEffective CommunicationProblem SolvingLearning Agility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

401(k) Plans403(b) Plans457 Plans401(a) PlansBasic Computer FunctionsAccount ManagementLoan Processing

Soft Skills

Team Player AttitudeAdaptabilityTrust BuildingCustomer Relationship Management

Industry Keywords

Financial ServicesRetirement PlanningCustomer InquiriesPlan DesignBalance Transfers

About the role

Key responsibilities & impact

Through inbound calls, you will be responsible for building relationships, educating our customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a)
Our focus is on delivering an outstanding experience for our customers through retirement financial advice and mentorship as we simply and efficiently explain product features and annuity plan concepts to customers, agents and beneficiaries.
Communicates effectively and confidently with all clients to make their financial lives better.
Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments.
Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals
Strive for first call resolution and take true ownership of customer needs and issues.
See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes.
Amazing team-player attitude with a commitment to excellent attendance and quality work.

Requirements

What you’ll need

College Degree and 1+ year of customer service experience
Or, in lieu of college degree (HS Diploma or GED are required), 3+ years customer service experience
Experience in the Financial Service industry is a bonus but not required
Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems preferred
Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment
Availability to work any shift within the Monday through Friday operating hours of 7:30am – 10pm EST
Bi-Lingual opportunities, with a $3,000 pay differential.

Benefits

Comp & perks

Health, dental, vision and life insurance
Retirement savings- 401(k) Matching and Pension Plan
Paid Training, and Full Benefits with no waiting period; Monday – Friday Only
Generous paid time off upon hire: 20 days PTO, 9 paid holidays, choose your own Diversity Day and 40 hours of paid volunteer time off
Referral bonuses, Performance Incentives
Employee-Led Councils (ELCs)