Volkswagen Group Services - South America

Analyst

• Analisar e decidir propostas de crédito de pessoas físicas e jurídicas de todos os produtos (veículos leves, pesados, locação, leasing e outros), utilizando-se de bureaus de dados internos e externos, análise da documentação cadastral, demonstrativos financeiros etc;
• Acompanhar indicadores de performance, propondo ações alinhadas com as estratégias da empresa;
• Colaborar em processos de melhoria utilizando pesquisas de mercado e estudos em grupo;
• Contribuir em projetos da empresa que envolvam a área de Crédito ao Varejo ou possuam atividades relacionadas;
• Negociar e suportar as concessionárias e equipe comercial, prestando esclarecimentos necessários relacionados a concessão de crédito.

Analista de Mesa de Crédito, Varejo

Supervisor

• Manage operations for commercial vehicles.
• Monitor performance indicators (KPIs) and ensure each team meets monthly deliverables.
• Oversee team and resource management.
• Identify and mitigate operational risks.
• Map processes and evaluate opportunities for synergies and improvements, focusing on performance and quality.
• Troubleshoot issues and develop and implement new strategies and approaches.
• Maintain client relationships, leading weekly/monthly meetings and presenting KPIs.

Service Supervisor – Commercial Vehicles

Product Manager

• Research and engage with the company’s internal and external strategic partners to develop new products and business opportunities;
• Design business models;
• Provide support for meetings and events (presentations, organization, consolidation of materials);
• Develop and align POCs, tests and MVPs;
• Build business cases;
• Approve and report product outcomes;
• Design and implement new products and services;
• Implement growth strategies;
• Define, monitor and report KPIs.

Product Owner – Vehicle Connectivity

Events

• Support the planning and execution of corporate and press events in accordance with the company’s guidelines. Develop detailed briefings for suppliers and live marketing agencies to ensure a clear understanding of requirements and expectations for each event;
• Manage event operational logistics, including venue booking, catering services, equipment rental, and related arrangements;
• Assist with budget management, ensuring efficient use of available resources and compliance with established financial targets, as well as support purchasing and payment processes for events;
• Actively participate in strategic meetings, contributing insights and recommendations to the development of the company’s events strategy;
• Conduct market analysis and benchmarking to identify trends and best practices in the events industry, providing relevant input for the company’s strategy;
• Collaborate with other teams and departments across the organization, such as Marketing, Public Relations, and Human Resources, to ensure event strategies are integrated and aligned with broader company initiatives;
• Support post-event evaluation by collecting participant feedback, analyzing success metrics, and identifying areas for improvement for future initiatives;
• Ensure creative deliverables meet a high standard of technical quality and that events are aligned with the brand’s communication strategy and image.

Mid-level Events Analyst

Auditor

• Conduct audits across the dealership network in accordance with the checklist defined by the client.
• Plan and organize audit materials, evaluate evidence and issue reports, as well as implement training initiatives and support materials for dealerships.
• Prepare management reports and presentations demonstrating audit results and indicators, including suggested improvement actions and monitoring progress.
• Develop ESG engagement initiatives for the dealership network.
• Operationalize the sustainability/ESG governance structure, working in collaboration with other technical areas. Support the development and update of the ESG Matrix.
• Support coordination of the Sustainability Committee.
• Support the development of strategic materials, surveys and monitoring of ESG KPIs.
• Participate in strategic meetings.
• Support market analysis and benchmarking to identify trends and best practices in ESG, providing relevant insights for the company’s strategy.
• Ensure deliverables comply with company rules and meet a high standard of technical quality, ensuring all results are aligned with communication, ESG and brand image strategy.

Senior Sustainability Auditor

• Develop, implement and monitor sustainability/ESG governance structures for the client, working in collaboration with other technical areas.
• Develop and update the client's ESG matrix.
• Coordinate social initiatives and projects tied to tax incentives agreed with the government, including negotiation, implementation, documentation management and compliance reporting.
• Prepare the company's annual sustainability report, conducting interviews, synthesizing materials and producing the necessary reports and publications.
• Prepare the company's double materiality report, conducting interviews, synthesizing materials and producing the relevant reports and publications. Coordinate the client's Sustainability Committee.
• Develop materials and executive presentations, conduct strategic assessments and monitor KPIs.
• Represent the department in strategic internal and external meetings.
• Report on target achievement using the company's official systems.
• Conduct market analyses and benchmarking to identify ESG trends and best practices, providing relevant insights for the company's strategy.
• Ensure deliverables comply with company rules and meet high technical quality standards, ensuring all results are aligned with the company's communication strategy, ESG objectives and brand image.

Sustainability Analyst – Mid-level

Financial Planning and Analysis

• Supervise Accounts Payable and Accounts Receivable operations, ensuring deadlines are met, information accuracy, and adherence to internal policies.
• Monitor and ensure integration of Billing, Fiscal Gate, Financial Operations and Payroll processes, working strategically with the responsible areas.
• Monitor the company's cash flow, ensuring efficient controls and mitigation of operational risks.
• Develop, implement and monitor administrative and financial performance indicators (KPIs), proposing action plans to improve results.
• Map, review and optimize processes, promoting standardization, automation and operational efficiency gains.
• Lead continuous improvement initiatives using methodologies such as Lean and Six Sigma.
• Act as a reference in identifying opportunities to simplify processes and eliminate waste.
• Ensure correct use of management systems, supporting process evolution in SAP.
• Prepare management reports, performance analyses and executive presentations to support decision-making.
• Ensure compliance with internal policies, financial controls, tax/fiscal legislation and audits.
• Lead and develop the team, fostering a collaborative and results-oriented environment.

Supervisor Administrativo Financeiro

• Plan and schedule audits at dealerships
• Prepare preliminary analyses and an audit plan based on warranty performance indicators, results of previous audits, and prior action plans
• Review warranty and courtesy processes presented by dealerships
• Audit dealership users of the SAGA 2.0 system
• Conduct technical meetings as needed
• Review technical and billing documentation for warranty processes (work orders, DISS, part requests, service history, part/service/rental invoices, technical service reports, employee records, ATC time logs, gate control records, and other supporting documents as required)
• Execute and control audit charges
• Draft and periodically update the Warranty Audit manuals

Warranty Audit Analyst – Automotive

Data Analyst

• Gestão e acompanhamento de KPIs operacionais;
• Consolidação das informações enviadas pelas plantas/unidades;
• Desenvolvimento e melhoria de controles internos;
• Criação de indicadores e análises de desempenho;
• Identificação preventiva de desvios e oportunidades de melhoria;
• Apoio à gestão através de dados e relatórios gerenciais.

Analista de Dados, Pleno

• Develop analytical visualizations and dynamic dashboards in Tableau to support decision-making and strategic data analysis;
• Use Advanced Excel to build dashboards, apply complex formulas and perform in-depth data analyses;
• Create and maintain automations using VBA (Visual Basic for Applications), developing macros and optimizing operational routines to improve efficiency;
• Design interactive dashboards in Power BI, applying data storytelling techniques to communicate insights clearly and effectively.

Data Analyst – Warranty Processes, Mid-level

Sales

• Lead and integrate the dealership training initiatives (Volkswagen Academy) and customer experience management (CRC - Customer Relations Center).
• Define and implement the training strategy for the dealership network (Sales, After-Sales, and Technical).
• Ensure standardization, certification, and adherence to Volkswagen's global guidelines.
• Measure the impact of training on performance indicators.
• Oversee customer service operations, ensuring compliance with SLAs and KPIs.
• Ensure service quality, efficient issue resolution, and management of critical escalations.
• Turn service data into continuous improvement plans for the network and to protect the brand.