Vibrant

Vice President

• Own and drive the product strategy and multi-year roadmap for the H2H Pod, aligning closely with CTO, Engineering, and cross-functional colleagues.
• Lead a team of product managers, providing mentorship, direction, and a culture of rigorous product thinking and user-centeredness.
• Translate mission priorities and partner needs into clearly defined product requirements, OKRs, and delivery milestones.
• Partner with Engineering leadership to ensure agile, iterative delivery against roadmap commitments.
• Serve as the primary product voice in executive conversations, board presentations, and federal partner engagements.
• Define and govern product metrics frameworks — ensuring outcomes are measurable and tied to crisis services impact.
• Drive vendor and platform evaluation decisions in collaboration with Enterprise IT and Data leadership.
• Champion accessibility, equity, and trauma-informed design principles across all product initiatives.
• Other duties as assigned.

Assistant Vice President – Product

Salesforce Developer

• support the development, implementation, and maintenance of Vibrant's Customer Relationship Management (CRM) systems
• maintain the Salesforce CRM system including updates, enhancements, building reports, managing dashboards, and security
• collaborate with cross-functional teams to ensure the CRM platform is optimized to enhance customer experiences and streamline business processes

Salesforce Engineer I

Salesforce Administrator

• Assist with all functions of CRM programming and design
• Maintain the CRM system, including updates, enhancements, building reports, managing dashboards, and ensuring security
• Provide guidance, coaching, and training for Advancement functional users on system configuration, functionality, and enhancements
• Communicate complex ideas, concepts, and processes effectively with other engineers and management
• Contribute to evaluations and improvement of best practices in both process and standards
• Recommend value-added changes to existing coding practices, standards, and tools
• Evaluate and improve best practices and standards in the analysis, design, development, test, modification, and integration of the CRM system
• Assess the severity of problems, determine corrective action, and resolve technical issues
• Monitor end-user usage of the system and perform daily administrative and user support tasks
• Provide technical support to end users, diagnosing and resolving problems
• Evaluate and configure CRM systems and provide detailed end-user documentation
• Create documentation and procedures while maintaining best practices and following Vibrant's development, installation, and maintenance methodology
• Manage and collaborate with product vendors and systems integrators on the delivery of solutions
• Collaborate with business partners on user acceptance testing
• Work closely with project managers, UI/UX designers, other developers, and data analysts
• Write technical specifications and documentation
• Additional duties as assigned