Vibrant

Salesforce Developer

• support the development, implementation, and maintenance of Vibrant's Customer Relationship Management (CRM) systems
• maintain the Salesforce CRM system including updates, enhancements, building reports, managing dashboards, and security
• collaborate with cross-functional teams to ensure the CRM platform is optimized to enhance customer experiences and streamline business processes

Salesforce Engineer I

Salesforce Administrator

• Assist with all functions of CRM programming and design
• Maintain the CRM system, including updates, enhancements, building reports, managing dashboards, and ensuring security
• Provide guidance, coaching, and training for Advancement functional users on system configuration, functionality, and enhancements
• Communicate complex ideas, concepts, and processes effectively with other engineers and management
• Contribute to evaluations and improvement of best practices in both process and standards
• Recommend value-added changes to existing coding practices, standards, and tools
• Evaluate and improve best practices and standards in the analysis, design, development, test, modification, and integration of the CRM system
• Assess the severity of problems, determine corrective action, and resolve technical issues
• Monitor end-user usage of the system and perform daily administrative and user support tasks
• Provide technical support to end users, diagnosing and resolving problems
• Evaluate and configure CRM systems and provide detailed end-user documentation
• Create documentation and procedures while maintaining best practices and following Vibrant's development, installation, and maintenance methodology
• Manage and collaborate with product vendors and systems integrators on the delivery of solutions
• Collaborate with business partners on user acceptance testing
• Work closely with project managers, UI/UX designers, other developers, and data analysts
• Write technical specifications and documentation
• Additional duties as assigned

Manager

• Lead, coach, and performance-manage a team of Clinical Supervisors responsible for real-time shift execution.
• Work with WFM to ensure adequate supervisor coverage, efficient workflows, and consistent adherence to operational protocols and data governance standards.
• Maintain accountability for key performance indicators, including SLA performance, AHT, occupancy, adherence, attendance, and data accuracy.
• Manage schedules, attendance, and time-off requests for Clinical Supervisors, maintaining accurate performance and compliance documentation.
• Monitor live operations and performance trends to proactively identify risks, gaps, and opportunities.
• Analyze operational data and translate findings into corrective actions, coaching priorities, and process improvements.
• Prepare and present operational performance reports to H2H leadership, highlighting trends, risks, and system-level recommendations.
• Partner with Quality Improvement and Training teams to align operational coaching with identified performance trends and quality findings.
• Ensure consistent application of policies, procedures, and operational standards across all shifts.
• Collaborate with workforce management, technology, product, and training teams to optimize tools, systems, and workflows that support supervisor and counselor performance.
• Support operational readiness for new service launches, platform changes, and volume shifts.
• Foster a culture of accountability, clarity, and continuous improvement within the supervisor team.

Manager, Crisis Services

Operations

• oversee, track, and alert on the stability and status of the 988 Lifeline
• collect, analyze, distribute, and report on various data generated by the 988 series of networks
• interact with other departments within the 988 Lifeline
• help the Operations staff develop operations-oriented data solutions
• compile and report data reporting requests and questions at regular intervals
• monitor, use, and advise on internal data reporting tools
• develop an internal timeline of additional reporting for operational needs and analysis
• manage the integration of new and updated data tools into operational systems
• alert appropriate staff when an impact on network stability is observed
• attend regular meetings with the 988 data team
• assist in the administration of 988 as it pertains to services provided over various technological modalities
• support the 988 Operations team with chat/text/voice testing and quality assurance testing
• identify discrepancies or deficiencies in schedules and recommend necessary adjustments
• provide analytical support and recommendations for staffing resources
• monitor Pause Code activations and review daily productivity

Operations Monitor

Customer Success Manager

• Perform analysis and provide implementation recommendations based on business requirements.
• Provide guidance, coaching, and training for Advancement functional users on system configuration, functionality, and enhancements.
• Communicate complex ideas, concepts, and processes effectively with other engineers and management.
• Contribute to evaluations and improvement of best practices in both process and standards.
• Recommend value-added changes to existing coding practices, standards, and tools.
• Evaluate and improve best practices and standards in the analysis, design, development, test, modification, and integration of the CRM system.
• Maintain state-of-the-art awareness in areas of technical expertise, including changes, advancements, and improvements in CRM systems.
• Assess the severity of problems, determine corrective action, and resolve technical issues.
• Monitor end-user usage of the system and perform daily administrative and user support tasks.
• Provide technical support to end users, diagnosing and resolving problems.
• Evaluate and configure CRM systems and provide detailed end-user documentation.
• Create documentation and procedures while maintaining best practices and following Vibrant's development, installation, and maintenance methodology.
• Manage and collaborate with product vendors and systems integrators on the delivery of solutions.
• Collaborate with business partners on user acceptance testing.
• Work closely with project managers, UI/UX designers, other developers, and data analysts.
• Write technical specifications and documentation.

Senior CRM Administrator, Salesforce

Director

• Develop and execute an institutional fundraising strategy spanning government, corporate, and foundation audiences.
• Identify, research, and cultivate new institutional funding sources (foundations, corporations, government) and manage existing relationships.
• Write, edit and oversee compelling grant proposals/applications, letters of intent, sponsorship decks, and renewal packages in collaboration with internal stakeholders, project managing the entire cycle.
• Proactively seek out and oversee government grant compliance and reporting processes in partnership with the consultant, Finance, and Programs, with a target annual revenue of $2.5m.
• Grow corporate philanthropy partnerships, sponsorships, matching gift programs, and employee engagement initiatives in partnership with the development team.
• Align on matching gift strategies with Technology Fundraising Solutions Manager, Digital Fundraising Manager and Marketing teams.
• Collaborate with the Development and Marketing & Communications Teams to produce compelling proposals, case statements, impact stories, and funder materials.
• Conduct institutional prospect research using CRM insights and external tools.
• Maintain funder relationships through meetings, site visits, customized stewardship, and reporting.
• Track institutional fundraising progress and prepare updates for organizational leadership.

Director, Institutional Giving

• Manage, maintain and optimize the fundraising CRM System, ensuring data accuracy, deduplication, documentation, and system improvements.
• Optimize additional fundraising platforms including Classy, Double the Donation, FreeWill, Data Axle, Salesforce nonprofit cloud, prospecting platforms and others.
• Identify and manage technology platforms and partners.
• Create a prospecting process and system for grants, foundations and donors.
• Ensure accurate data entry of prospecting, gift processing, and timely data flow between systems.
• Build dashboards, reporting tools, and analytics for pipeline management, forecasting, and email and donor cultivation segmentation.
• Generate weekly, monthly, and annual reports on fundraising activities.
• Provide donor insights and wealth-screening summaries for Individual and Institutional Giving teams.
• Assist with major donor moves management and tracking, preparing materials, and prospect research.
• Leverage technology tools to develop segmentation models and automated workflows to support donor journeys and digital campaigns.
• Partner with Finance, Marketing, Technology and Operations Teams to ensure clean data flow and integration across systems.
• Serve as the technical lead for new fundraising innovation tools.
• Develop processes and Train Development staff on all technology tools including CRM procedures, data systems, and reporting.
• Work with team on prospecting.

Manager, Technology Fundraising Solutions

Vice President

• Driving year-over-year growth across multiple revenue streams including corporate partners, family foundations, government grants, major donors, and digital fundraising
• Work in partnership with Chief Development Officer to create and operationalize a three-year strategic fundraising plan
• Manage a portfolio of major donors and partners
• Manage and set goals and objectives for the development function
• Oversee the development and implementation of prospecting, cultivation, solicitation, and stewardship strategies
• Work closely with Chief Development Office and members of the Executive Leadership Team to steward current major donor relationships
• Develop sophisticated strategies for donor engagement
• Build strong relationships with the programs team to acquire the information needed to understand priorities and funding needs
• Work with Technology and Finance functions to ensure effective systems and protocols to effectively manage CRM and reporting
• Ensure timely and accurate submission of proposals, reports and required materials
• Prepare regular reports on performance
• Ensure compliance with ethical standards, legal regulations, and industry best practices in fundraising and donor stewardship.