Director – Quality Monitoring

Vibrant

Director of Quality Monitoring driving quality improvement initiatives for Vibrant Emotional Health's 988 Lifeline. Leading auditing, reporting, and stakeholder collaborations to enhance client care.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesLead💰 $92,800 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality improvement activities within contact center systems, ensuring high-quality clinical services across various modalities. Proficient in performance monitoring, operational audits, and regulatory compliance, with strong communication skills for stakeholder engagement.

Highest-signal resume keywords

Quality Improvement ManagementRegulatory Compliance KnowledgePublic Speaking ExperienceDocument and Report WritingLean/Six Sigma Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance MonitoringOperational AuditsData AnalysisPolicy WritingProcess Improvement

Soft Skills

Communication SkillsLeadership SkillsInterpersonal Skills

Certifications & Qualifications

LCSWLMFTLMHCPhDPsyDLean/Six Sigma Certification

Industry Keywords

HealthcarePublic HealthQuality AssuranceComplianceClinical Services

About the role

Key responsibilities & impact

Direct, strategize, and organize continuous quality improvement activities for contact center systems (specifically Lifeline/988) through program(s) performance monitoring, operational audits, internal and external data analysis, and the production of regular, timely, performance reporting.
Ensure quality improvement efforts are sustained and continuously enhanced across all 988 service modalities including voice calls, chat, text, and videophone to maintain consistent high-quality clinical services.
Audit/review department, program, and agency business practices and provide recommendations to ensure improvement of processes and overall quality of service.
Act as a representative and spokesperson at meetings, conferences, and events, and in communications with network centers, SAMHSA, and other partners, as needed.

Requirements

What you’ll need

Bachelor's Degree required; Master's degree preferred in Healthcare, Public Health, or Social Sciences (along with professional clinical licensure LCSW, LMFT, LMHC, PhD, PsyD if applicable).
5-10 years in a managerial role with quality improvement/assurance or compliance required.
Strong document and report writing skills, including experience in writing policies & procedures, management reports, etc.
Knowledge of local, state, and federal regulatory guidelines, and related QI processes.
Experience and a high degree of comfort with public speaking, including media interviews, and presentations to senior-level executives, public officials, and other key policymakers, decision-makers, and influencers.
Lean/Six Sigma knowledge/certification a plus

Benefits

Comp & perks

medical
dental
vision
supplemental income insurance
employer paid disability insurance
employer paid life insurance
pre-tax FSA for medical and dependent care
401K available