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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading operational strategies and initiatives within helplines or crisis hotlines, with a strong focus on mental health and suicide prevention. Proven ability to optimize network performance and ensure compliance with grant expectations and strategic priorities.
Highest-signal resume keywords
Leadership StrategyOperations ManagementCrisis Hotline ExperienceMental Health AdvocacyGrant Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network OperationsPerformance MonitoringCrisis Care ContinuumOperational OptimizationEngagement Strategies
Soft Skills
Team LeadershipCommunicationCollaborationProblem-Solving
Certifications & Qualifications
Master's Degree in HealthcareMaster's Degree in Public HealthMaster's Degree in PolicyMaster's Degree in Social SciencesMBA
Industry Keywords
Mental HealthSuicide PreventionHelpline OperationsCrisis ManagementPublic Health Policy
About the role
Key responsibilities & impact- Responsible for driving engagement at the center, system, and potentially state levels
- Provide oversight of wellness initiatives and ensure progress on a robust crisis care continuum
- Lead teams responsible for all components of seamless end-to-end network operations
- Identify and implement operational enablers to optimize network performance
- Drive visibility into day-to-day operations across the 988 network
- Monitor execution and progress of department performance as it relates to grant expectations and strategic priorities
Requirements
What you’ll need- 5+ years of experience in a leadership strategy or operations role at a helpline or crisis hotline
- Master's degree in Healthcare, Public Health, Policy, or Social Sciences (e.g., MPH, MPA, MSW or other health-related fields) or MBA preferred
- Interest in mental health/suicide prevention strongly preferred
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Supplemental income insurance
- Employer paid disability insurance
- Employer paid life insurance
- Pre-tax FSA for medical and dependent care
- 401K available
