Senior Manager, Quality Improvement

Vibrant

Senior Manager leading quality improvement initiatives for the 988 Lifeline network of crisis centers. Collaborating with teams to enhance consumer outcomes and satisfaction.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $66,400 - $111,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and implementing quality improvement initiatives within the mental health sector, with a strong focus on crisis intervention and compliance with clinical standards. Proven ability to analyze KPIs and foster collaboration among teams to enhance service delivery and stakeholder satisfaction.

Highest-signal resume keywords

Quality Improvement InitiativesClinical Quality ImprovementKPI AnalysisTeam ManagementCrisis Intervention

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality ImprovementData AnalysisProgram DevelopmentReport WritingTraining Development

Soft Skills

CollaborationCommunicationLeadershipProblem-SolvingContinuous Improvement

Industry Keywords

Mental HealthCrisis InterventionSAMHSA988 LifelineHealthcare Administration

About the role

Key responsibilities & impact

Develop and implement quality improvement initiatives to enhance outcomes, and increase safety, and satisfaction across the 988 Lifeline Network.
Collaborate interdepartmentally and with 988 QI Managers and Specialists to identify areas for 988 network service improvement and develop strategies to address them.
Monitor and evaluate the effectiveness of 988 quality improvement initiatives and provide regular reports to senior leadership.
Develop and implement internal training programs to educate Vibrant and QI staff on quality improvement initiatives and best practices.
Work with QI Managers and QI specialists to collect, analyze, and report KPIs (Key Performance Indicators), outcome reports for external funders (SAMHSA, Vibrant, Board Reports, Committee Reports, etc.), and other data on consumer outcomes, complaints, critical incidents, and satisfaction promptly.
Manage investigations and analysis of 988 Lifeline complaints with a particular focus on the failure of 988 Lifeline centers to adhere to recommended best practices, mandated policies, or procedures.
Stay up to date on trends and best practices in crisis intervention and quality improvement.
Foster a culture of continuous improvement by ensuring Vibrant and QI staff participate in quality improvement initiatives and promote open communication.
Develop and maintain relationships with external partners, such as 988 Lifeline Centers, and funding agencies like SAMHSA to ensure compliance with contractual obligations and clinical standards.
Manage a team of quality improvement managers and specialists by providing guidance and support to ensure their ongoing success for themselves and Vibrant.

Requirements

What you’ll need

Bachelor's degree in mental health/suicide prevention, healthcare administration, or a related field; master's degree preferred
5+ years of experience in clinical quality improvement, with a demonstrated track record of success in developing and implementing quality improvement initiatives

Benefits

Comp & perks

medical
dental
vision
supplemental income insurance
employer paid disability insurance
employer paid life insurance
pre-tax FSA for medical and dependent care
401K available