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Quality Improvement Specialist
VibrantQuality Improvement Specialist at Vibrant Emotional Health coordinating quality improvement activities across crisis centers. Collaborating with teams to ensure optimal performance and compliance in mental health services.
About the role
Key responsibilities & impact- Assist with the development, coordination, and implementation of a formal quality improvement plan across a large network of crisis centers to achieve quality improvement goals
- Support with monitoring internal QI activities and ensure adherence to all funder and agency QI goals; ensuring all deliverables are met
- Support with ensuring all QI/Outcome reports for external funders/stakeholders (SAMSHA; Vibrant QI Report; Board Reports, Committee Reports, etc.) are completed promptly
- Assist with monitoring, analyzing, and reporting on performance, and support with developing strategies for improvement
- Coordinate and support with leading regular program QI meetings to review program outcomes/deliverables/KPIs
- Collaborate with other departments to develop proactive QI activities to ensure member crisis center’s compliance with contracted Lifeline operational and clinical KPIs
- Conducts analysis and investigation of claims/complaints/grievances against their organization or crisis centers, including failure to adhere to recommended best practices or mandated policies and procedures
- Conducts data collection, utilizing analysis and measurement skills to set key performance indicators and measure progress
- Works cohesively alongside a team of Quality Improvement Specialists
- Prepares written reports, assembles data, and develops charts and graphs representing key performance indicators and other data
- Performs other duties/responsibilities, as assigned, within the scope of the position.
Requirements
What you’ll need- Bachelor's Degree required, Master's degree preferred in Healthcare, Public Health or Social Sciences
- Prior experience at a crisis center or an interest in mental health/suicide prevention, familiarity with the nonprofit sector preferred
- Experience with compliance and quality improvement activities and data analysis preferred
- Fluency in American Sign Language (ASL)
Benefits
Comp & perks- excellent comprehensive benefits
- medical
- dental
- vision
- supplemental income insurance
- employer paid disability insurance
- employer paid life insurance
- pre-tax FSA for medical and dependent care
- 401K available
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data CollectionPerformance MeasurementKPI DevelopmentQuality Improvement ActivitiesReport Preparation
Soft Skills
CollaborationCommunicationProblem-Solving