Manager, Mobile Crisis

Vibrant

Manager, Mobile Crisis overseeing crisis intervention operations and referrals for NYC 988 services. Collaborating with stakeholders and enhancing mobile crisis service delivery in a contact center environment.

Posted 7/23/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $79,100 - $105,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in overseeing mobile crisis operations, ensuring compliance with regulatory guidelines, and providing clinical and administrative supervision. Proficient in coordinating communications with stakeholders and analyzing data to inform program needs.

Highest-signal resume keywords

Master’s Degree In PsychologyCrisis Intervention ExperienceMobile Crisis Services DeliveryCall Center ExperienceTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis AssessmentCrisis InterventionProgram ComplianceData AnalysisClinical Supervision

Soft Skills

CommunicationIndependent WorkTeamwork

Tools & Technologies

Technical Infrastructure CoordinationTelephonic Crisis Triage

Industry Keywords

Mobile Crisis ReferralsRegulatory GuidelinesAccreditation StandardsStakeholder Engagement

About the role

Key responsibilities & impact

oversee day to day operations of functions relating to Single Point of Access for Mobile Crisis referrals in NYC
ensure compliance with contractual requirements, accreditation standards and regulatory guidelines related to mobile crisis referrals and telephonic crisis triage
coordinate and manage regular communications and outreach with internal and external stakeholders relevant to the program
coordinate with Information Technology department to ensure technical infrastructure and applications related to Mobile Crisis referrals operate efficiently and meet program needs
provide ongoing clinical, administrative, and technical supervision to direct reports; review application of clinical skills
ensure compliance of direct reports with relevant training and supervision requirements
complete and review monthly reports related to mobile crisis referrals to identify trends and inform programming needs

Requirements

What you’ll need

Master’s degree in Psychology, Social Work or related field required
3+ years of experience with the practice of assessment and/or crisis intervention, and administrative/supervisory duties
fluency in the English language, both verbal and written
advanced understanding of the delivery of mobile crisis services in New York City strongly preferred
call center experience is highly desirable
ability to work independently and as part of a team in a collegial group environment

Benefits

Comp & perks

medical, dental, vision insurance
supplemental income insurance
employer paid disability insurance
employer paid life insurance
pre-tax FSA for medical and dependent care
401K available