Administration

• Provide support to our customers on all matters related to the IT systems we operate
• Installation, operation and maintenance of server systems, including appropriate documentation
• Implement adjustments to operating systems and application software
• Analyze and resolve hardware and software issues in direct contact with users (1st and 2nd-level support)
• Administration of, for example, virtual Windows servers and the VMware platform

IT Generalist, Administration & Support

IT Support

• Supporting our customers with questions regarding the IT systems we operate
• Analyzing and resolving hardware and software issues (1st & 2nd level support)
• Documenting solutions and frequent requests in the ticketing system
• Assisting with the setup and maintenance of workstations (e.g., PCs, printers, networks)
• Collaborating with experienced colleagues from the systems and project teams

IT Supporter

AI Engineer

• Build and deploy AI-powered voice and messaging agents for healthcare and life sciences clients.
• Own client-facing technical relationships.
• Integrate with client data systems.
• Write production backend services.
• Engineer within HIPAA constraints.
• Design and maintain databases.
• Implement output guardrails ensuring compliance with healthcare regulations.
• Collaborate with product, account management, and platform engineering.

Senior Applied AI Engineer – Life Sciences, Healthcare

Consultant

• Digitalization of district, city and municipal administrations in collaboration with your project team
• Analyze and optimize processes related to our financial software and the associated functional departments
• Process and organizational consulting in close collaboration with our clients and partners
• Training of end users after software implementation
• Comprehensive, practice-oriented onboarding by a dedicated mentor, including seminars, webinars, qualified in-house training and conferences
• Team-oriented culture and an independent area of responsibility

Junior Consultant – Digitalization, Public Sector

• Ein vielfältiges Themengebiet rund um die Digitalisierung von Finanzprozessen
• Eigenverantwortliche Durchführung von Transformationsprojekten
• Weiterentwicklung unseres Leistungsangebotes

Consultant, Digitalisierung für ERP-Software

Artificial Intelligence

• Build, hire, and mentor a high-performing organization of Applied AI Engineers.
• Own the department charter, ROI performance, and technical best practices.
• Own and manage the technical success of agentic AI deployments, ensuring systems are HIPAA-compliant, scalable, and deeply integrated with client EHR/EMR, CRM, and claims data systems.
• Act as the primary technical executive for strategic enterprise accounts, translating complex business workflows into production-ready AI configurations.
• Partner with Sales and Growth teams to lead technical discovery, underwrite high-ROI use cases, and drive expansion/upsell opportunities within existing accounts.
• Collaborate with Platform Engineering and Product teams to turn field-derived configuration patterns into reusable components and platform improvements.
• Oversee the design of robust data ingestion pipelines, real-time agent infrastructure, and output guardrails to ensure agents remain compliant and safe.

Head of AI Deployment

Account Manager

• Line management of four employees in Account Management
• Coaching, performance evaluations, staff development and HR reporting
• Regular collaboration with business lines and competence centers to continuously develop the service offering
• Strategic account planning and development of the team’s clients
• Responsible for recruitment, selection and structured onboarding of new employees
• Establishment, maintenance and further development of processes, structures and guidelines
• Design and implementation of advisory models and consulting formats (Trusted Advisor)
• Ensuring sustainable knowledge and competence management
• Ensuring compliance with Axians Somnitec AG's regulatory requirements
• Direct management of a strategic existing customer portfolio as the primary point of contact
• Budget responsibility and revenue planning for assigned customers
• Ensuring and measuring customer satisfaction
• Conducting regular account and steering committee meetings

Head of Account Management

Business Analyst

• Understand the customer requirements
• Define the acceptance criteria for new functionalities
• Create concepts for extending the current ERP solution
• Coordinate and monitor the implementation phases of the development cycle
• Product customizing based on the customer requirements
• Contact person for colleagues on product-relevant topics
• Quality assurance of the supervised software modules

Business Analyst – ERP Software Solutions

• Du übernimmst verschiedene Aufgaben in der IT-Administration von MS Windows Server und Clients und mobiler Endgeräte (Apple iOS und Google Android) und führst Systemerweiterungen und Anpassungen durch.
• Du bist die erste Anlaufstelle für unsere Kolleg:innen und löst Störungen im 1st- und teilweise im 2nd-Level Support, indem du die aufkommenden Kundenanfragen bearbeitest.
• Zu deinen Hauptaufgaben zählt das reibungslose Onboarding neuer Kolleginnen und Kollegen und die damit verbundene Einrichtung von Usern und Endgeräten.
• Du unterstützt die Anwender:innen bei der Nutzung von Soft- und Hardware und dokumentierst die Nachverfolgung der Supportanfragen im Jira Ticketsystem.
• Komplexe Probleme oder Systeme außerhalb unseres Verantwortungsbereichs leitest du an die zuständigen Fachabteilungen weiter.
• Du dokumentierst Deine Prozesse, Systemanpassungen und -änderungen in Atlassian Confluence und pflegst den Fortschritt Deiner Arbeit in unserem Atlassian Jira Ticketsystem.

Junior Server Administrator

• Performing various tasks in IT administration for Microsoft Windows servers and clients, as well as mobile devices
• First point of contact for colleagues in 1st- and 2nd-level support
• Onboarding of new colleagues and setup of user accounts and devices
• Assisting users with the use of software and hardware
• Documenting and tracking support requests in the Jira ticketing system
• Escalating complex issues to the appropriate specialist departments
• Creating and maintaining IT documentation

IT Help Desk Agent

• Management and maintenance of the server infrastructure (Windows/Linux)
• Administration and deployment of virtualization environments based on Microsoft Windows Hyper-V servers
• Monitoring system performance and availability
• Maintenance of monitoring systems such as PRTG, SmokePing, and CheckMK
• Overseeing regular system backups (VEEAM) and performing restore tests
• Implementing security measures and updates
• Supporting the team in 1st- and 2nd-level support
• Documenting system configurations and changes in Atlassian Confluence
• Tracking project progress in Atlassian Jira

Senior Server Administrator, Permanent Employment Contract, Full-time

Security Engineer

• Du entwickelst unser Informationssicherheits‑Managementsystem (ISMS) nach ISO 27001 weiter
• Du begleitest interne und externe ISO‑27001‑Audits
• Du pflegst Richtlinien, Prozesse und Nachweise im Bereich Informationssicherheit
• Du unterstützt Risikoanalysen, Maßnahmenverfolgung und Wirksamkeitsbewertungen
• Du arbeitest eng mit IT, Fachbereichen und dem Management zusammen
• Du unterstützt zusätzlich das integrierte Managementsystem (ISO 9001)

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