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Vi

IT Supporter

Vi

IT Support role assisting users with IT issues and troubleshooting hardware and software. Join a team dedicated to customer service and technical excellence in a structured environment.

Posted 5/1/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Supporting our customers with questions regarding the IT systems we operate
  • Analyzing and resolving hardware and software issues (1st & 2nd level support)
  • Documenting solutions and frequent requests in the ticketing system
  • Assisting with the setup and maintenance of workstations (e.g., PCs, printers, networks)
  • Collaborating with experienced colleagues from the systems and project teams

Requirements

What you’ll need
  • Completed training in IT (Fachinformatik) or equivalent qualification
  • Strong knowledge in IT support and technical understanding of Windows systems, networks, and common hardware and software
  • Preferable: experience in project work and in a managed service/system house environment
  • Service-oriented, team player, independent, structured and proactive work style
  • Driver's license class B
  • Fluent German and good English skills

Benefits

Comp & perks
  • THE BEST OF ICT WITH A HUMAN TOUCH – appreciation for your work from day one
  • Team spirit – creative freedom, short decision-making paths, flat hierarchies, personal responsibility
  • Participation in the company share program, including subsidies for free shares
  • Flexible working models (e.g., part-time, flexitime, trust-based working hours)
  • Company car available for private use
  • Modern offices that make daily work enjoyable
  • Access to an external employee assistance platform for all life situations
  • Health prevention measures and sports offers (EGYM Wellpass or bike leasing)
  • Numerous training and development opportunities in our VINCI Academy for individual technical and leadership career paths

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
IT supportWindows systemshardware troubleshootingsoftware troubleshootingnetwork supportticketing systemworkstation setupworkstation maintenance1st level support2nd level support
Soft Skills
service-orientedteam playerindependentstructured work styleproactive work style
Certifications
completed training in ITFachinformatik