Operations

• Create, update, and troubleshoot partner and user access across systems.
• Support registration flows, access permissions, and engagement readiness.
• Execute and monitor outreach campaigns (voice, SMS, email) using internal tooling and CRM systems.
• Track and escalate outreach blockers or member risk signals across functions.
• Serve as a steady, calming communicator when de-escalating issues with partners or members.
• Edit, refine, and enhance customer-facing scripts to improve clarity and effectiveness.

Customer Operations Specialist

• Create, update, and troubleshoot partner and user access across systems
• Support registration flows, access permissions, and engagement readiness
• Execute and monitor outreach campaigns (voice, SMS, email) using internal tooling and CRM systems
• Track and escalate outreach blockers or member risk signals across functions
• Serve as a steady, calming communicator when de-escalating issues with partners or members
• Edit, refine, and enhance customer-facing scripts to improve personalization, clarity, and effectiveness

Customer Operations Associate

Director

• Work with CP and deployment teams to execute paid social strategies across Meta, TikTok, LinkedIn, X, Pinterest, and emerging platforms.
• Lead and manage a team of paid social strategists, ensuring campaigns meet performance benchmarks and budget allocations.
• Develop media plans rooted in performance metrics (ROAS, CPA, CPM, CAC, LTV) and audience insights.
• Oversee paid media budgeting, working closely with CP/account teams to establish client-specific budgets, recommend adjustments based on performance, and reallocate spend to maximize ROI.
• Work cross-functionally with creative, analytics, and client/account teams to align goals and deliver results.
• Manage testing frameworks including A/B, creative rotation, and audience segmentation strategies.
• Oversee platform integrations and pixel tracking, conversion API setups, and offline event tracking.
• Produce and present detailed reporting, translating campaign data into actionable insights for internal stakeholders and clients.
• Stay on top of algorithm changes, platform updates, and social media advertising trends to maintain competitive advantage.
• Support business development and pitch efforts with performance insights and strategic input when needed.

Director of Digital Strategy

• Create, update, and troubleshoot partner and user access across systems.
• Support registration flows, access permissions, and engagement readiness.
• Execute and monitor outreach campaigns (voice, SMS, email) using internal tooling and CRM systems.
• Track and escalate outreach blockers or member risk signals across functions.
• Serve as a steady, calming communicator when de-escalating issues with partners or members.
• Edit, refine, and enhance customer-facing scripts to improve personalization, clarity, and effectiveness.

Account Manager

• Serve as the lead commercial partner for enterprise wellness clients, engaging directly with payers, providers, and senior stakeholders (VP/C-suite)
• Drive expansion revenue via POC conversions, upsells, cross-sells, and renewals to meet NRR goals
• Independently manage renewals and expansions of $500K+ ARR contracts
• Develop a commercial playbook for the wellness vertical to shape go-to-market strategy
• Partner closely with Client Performance (CP) team to ensure execution aligns with commercial strategy
• Own the narrative with senior stakeholders by leveraging performance data to demonstrate value
• Lead and develop team members while managing own accounts (player/coach)

Vice President, Account Management

• Bridge technology and users, managing user access and resolving registration issues
• Create, update, and troubleshoot partner and user access across systems; support registration flows, access permissions, and engagement readiness
• Execute and monitor outreach campaigns (voice, SMS, email) using internal tooling and CRM systems
• Track and escalate outreach blockers or member risk signals across functions; de-escalate issues with partners or members
• Edit, refine, and enhance customer-facing scripts to improve personalization, clarity, and effectiveness; ensure outreach respects tone, context, and audience-specific nuance
• Support partner communications in-platform and via CRM to ensure outreach is smooth, accurate, and effective

• Execute paid social strategies across Meta, TikTok, LinkedIn, X, Pinterest, and emerging platforms in collaboration with CP and deployment teams.
• Lead and manage a team of paid social strategists, ensuring campaigns meet performance benchmarks and budget allocations.
• Develop media plans rooted in performance metrics (ROAS, CPA, CPM, CAC, LTV) and audience insights.
• Oversee paid media budgeting, recommend adjustments based on performance, and reallocate spend to maximize ROI.
• Work cross-functionally with creative, analytics, and client/account teams to align goals and deliver results.
• Manage testing frameworks including A/B, creative rotation, and audience segmentation strategies.
• Oversee platform integrations and pixel tracking, conversion API setups, and offline event tracking.
• Produce and present detailed reporting, translating campaign data into actionable insights for stakeholders and clients.
• Stay informed on algorithm changes, platform updates, and social media advertising trends.
• Support business development and pitch efforts with performance insights and strategic input when needed.

Director, Digital Strategy

• Serve as the lead commercial partner for enterprise wellness clients, engaging directly with payers, providers, and other key stakeholders
• Drive expansion revenue via POC conversions, upsells, cross-sells, and renewals to meet NRR goals
• Be primary commercial relationship owner for senior stakeholders including VP and C-suite executives
• Collaborate closely with Vi’s Client Performance (CP) team to align execution with commercial strategy
• Independently manage renewals and expansions of $500K+ ARR contracts
• Develop a playbook for commercial strategy within the wellness vertical to shape go-to-market approach
• Leverage performance data to craft data-driven storytelling for senior stakeholders
• Lead and develop team members while owning and driving growth in assigned accounts

VP, Account Management

• Work with CP and deployment teams to execute paid social strategies across Meta, TikTok, LinkedIn, X, Pinterest, and emerging platforms
• Lead and manage a team of paid social strategists, ensuring campaigns meet performance benchmarks and budget allocations
• Develop media plans rooted in performance metrics (ROAS, CPA, CPM, CAC, LTV) and audience insights
• Oversee paid media budgeting, working closely with CP/account teams to establish client-specific budgets, recommend adjustments based on performance, and reallocate spend to maximize ROI
• Work cross-functionally with creative, analytics, and client/account teams to align goals and deliver results
• Manage testing frameworks including A/B, creative rotation, and audience segmentation strategies
• Oversee platform integrations and pixel tracking, conversion API setups, and offline event tracking
• Produce and present detailed reporting, translating campaign data into actionable insights for internal stakeholders and clients
• Stay on top of algorithm changes, platform updates, and social media advertising trends to maintain competitive advantage
• Support business development and pitch efforts with performance insights and strategic input when needed

• The Operations Specialist bridges our tech and its users
• Create, update, and troubleshoot partner and user access across systems
• Support registration flows, access permissions, and engagement readiness
• Execute and monitor outreach campaigns (voice, SMS, email) using internal tooling and CRM systems
• Track and escalate outreach blockers or member risk signals across functions
• Serve as a steady, calming communicator when de-escalating issues with partners or members
• Edit, refine, and enhance customer-facing scripts to improve personalization, clarity, and effectiveness
• Ensure our outreach respects tone, context, and audience-specific nuance
• Support partner communications in-platform and via CRM, ensuring outreach is smooth, accurate, and effective

• Execute paid social strategies across Meta, TikTok, LinkedIn, X, Pinterest, and emerging platforms.
• Lead and manage a team of paid social strategists, ensuring campaigns meet performance benchmarks and budget allocations.
• Develop media plans rooted in performance metrics (ROAS, CPA, CPM, CAC, LTV) and audience insights.
• Oversee paid media budgeting, establish client-specific budgets, recommend adjustments, and reallocate spend to maximize ROI.
• Work cross-functionally with creative, analytics, and client/account teams to align goals and deliver results.
• Manage testing frameworks including A/B, creative rotation, and audience segmentation strategies.
• Oversee platform integrations and pixel tracking, conversion API setups, and offline event tracking.
• Produce and present detailed reporting, translating campaign data into actionable insights for internal stakeholders and clients.
• Stay on top of algorithm changes, platform updates, and social media advertising trends.
• Support business development and pitch efforts with performance insights and strategic input when needed.

• Create, update, and troubleshoot partner and user access across systems
• Support registration flows, access permissions, and engagement readiness
• Execute and monitor outreach campaigns (voice, SMS, email) using internal tooling and CRM systems
• Track and escalate outreach blockers or member risk signals across functions
• Serve as a steady, calming communicator when de-escalating issues with partners or members
• Edit, refine, and enhance customer-facing scripts to improve personalization, clarity, and effectiveness
• Support partner communications in-platform and via CRM, ensuring outreach is smooth, accurate, and effective

• Create, update, and troubleshoot partner and user access across systems
• Support registration flows, access permissions, and engagement readiness
• Execute and monitor outreach campaigns (voice, SMS, email) using internal tooling and CRM systems
• Track and escalate outreach blockers or member risk signals across functions
• Serve as a steady, calming communicator when de-escalating issues with partners or members
• Edit, refine, and enhance customer-facing scripts to improve personalization, clarity, and effectiveness
• Support partner communications in-platform and via CRM to ensure outreach is smooth, accurate, and effective

• Manage user access, resolve registration issues, and sharpen the quality of AI-driven outreach
• Create, update, and troubleshoot partner and user access across systems
• Support registration flows, access permissions, and engagement readiness
• Execute and monitor outreach campaigns (voice, SMS, email) using internal tooling and CRM systems
• Track and escalate outreach blockers or member risk signals across functions
• Serve as a steady, calming communicator when de-escalating issues with partners or members
• Edit, refine, and enhance customer-facing scripts to improve personalization, clarity, and effectiveness
• Support partner communications in-platform and via CRM, ensuring outreach is smooth, accurate, and effective

• Create, update, and troubleshoot partner and user access across systems
• Support registration flows, access permissions, and engagement readiness
• Execute and monitor outreach campaigns (voice, SMS, email) using internal tooling and CRM systems
• Track and escalate outreach blockers or member risk signals across functions
• Serve as a steady, calming communicator when de-escalating issues with partners or members
• Edit, refine, and enhance customer-facing scripts to improve personalization, clarity, and effectiveness
• Ensure outreach respects tone, context, and audience-specific nuance
• Support partner communications in-platform and via CRM to ensure accurate and effective outreach

• Work with CP and deployment teams to execute paid social strategies across Meta, TikTok, LinkedIn, X, Pinterest, and emerging platforms.
• Lead and manage a team of paid social strategists, ensuring campaigns meet performance benchmarks and budget allocations.
• Develop media plans rooted in performance metrics (ROAS, CPA, CPM, CAC, LTV) and audience insights.
• Oversee paid media budgeting, recommend adjustments based on performance, and reallocate spend to maximize ROI.
• Work cross-functionally with creative, analytics, and client/account teams to align goals and deliver results.
• Manage testing frameworks including A/B, creative rotation, and audience segmentation strategies.
• Oversee platform integrations and pixel tracking, conversion API setups, and offline event tracking.
• Produce and present detailed reporting, translating campaign data into actionable insights for internal stakeholders and clients.
• Stay on top of algorithm changes, platform updates, and social media advertising trends to maintain competitive advantage.
• Support business development and pitch efforts with performance insights and strategic input when needed.

• Create, update, and troubleshoot partner and user access across systems.
• Support registration flows, access permissions, and engagement readiness.
• Execute and monitor outreach campaigns (voice, SMS, email) using internal tooling and CRM systems.
• Track and escalate outreach blockers or member risk signals across functions.
• Serve as a steady, calming communicator when de-escalating issues with partners or members.
• Edit, refine, and enhance customer-facing scripts to improve personalization, clarity, and effectiveness.
• Ensure our outreach respects tone, context, and audience-specific nuance.

• Create, update, and troubleshoot partner and user access across systems.
• Support registration flows, access permissions, and engagement readiness.
• Intervention Support & Execution: Execute and monitor outreach campaigns (voice, SMS, email) using internal tooling and CRM systems.
• Track and escalate outreach blockers or member risk signals across functions.
• Serve as a steady, calming communicator when de-escalating issues with partners or members.
• AI & Messaging Optimization: Edit, refine, and enhance customer-facing scripts to improve personalization, clarity, and effectiveness.
• Ensure our outreach respects tone, context, and audience-specific nuance.

Vi is the health industry’s leading Enterprise-AI platform, serving 188M+ members across top health, wellness, and fitness brands.
The Operations Specialist bridges our tech and its users. This hybrid role manages user access, resolves registration issues, and sharpens the quality of our AI-driven outreach.
Support partner communications in-platform and via CRM, ensuring outreach is smooth, accurate, and effective.
Responsibilities:
User Management - Create, update, and troubleshoot partner and user access across systems. Support registration flows, access permissions, and engagement readiness.
Intervention Support & Execution - Execute and monitor outreach campaigns (voice, SMS, email) using internal tooling and CRM systems. Track and escalate outreach blockers or member risk signals across functions. Serve as a steady, calming communicator when de-escalating issues with partners or members.
AI & Messaging Optimization - Edit, refine, and enhance customer-facing scripts to improve personalization, clarity, and effectiveness. Ensure our outreach respects tone, context, and audience-specific nuance.

• Work with CP and deployment teams to execute paid social strategies across Meta, TikTok, LinkedIn, X, Pinterest, and emerging platforms.
• Lead and manage a team of paid social strategists, ensuring campaigns meet performance benchmarks and budget allocations.
• Develop media plans rooted in performance metrics (ROAS, CPA, CPM, CAC, LTV) and audience insights.
• Oversee paid media budgeting, working closely with CP/account teams to establish client-specific budgets, recommend adjustments based on performance, and reallocate spend to maximize ROI.
• Work cross-functionally with creative, analytics, and client/account teams to align goals and deliver results.
• Manage testing frameworks including A/B, creative rotation, and audience segmentation strategies.
• Oversee platform integrations and pixel tracking, conversion API setups, and offline event tracking.
• Produce and present detailed reporting, translating campaign data into actionable insights for internal stakeholders and clients.
• Stay on top of algorithm changes, platform updates, and social media advertising trends to maintain competitive advantage.
• Support business development and pitch efforts with performance insights and strategic input when needed