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Tech Stack
Tools & technologiesTypeScript
About the role
Key responsibilities & impact- Line management of four employees in Account Management
- Coaching, performance evaluations, staff development and HR reporting
- Regular collaboration with business lines and competence centers to continuously develop the service offering
- Strategic account planning and development of the team’s clients
- Responsible for recruitment, selection and structured onboarding of new employees
- Establishment, maintenance and further development of processes, structures and guidelines
- Design and implementation of advisory models and consulting formats (Trusted Advisor)
- Ensuring sustainable knowledge and competence management
- Ensuring compliance with Axians Somnitec AG's regulatory requirements
- Direct management of a strategic existing customer portfolio as the primary point of contact
- Budget responsibility and revenue planning for assigned customers
- Ensuring and measuring customer satisfaction
- Conducting regular account and steering committee meetings
Requirements
What you’ll need- Several years of leadership experience in account management at a senior level
- Industry experience in IT (MSP environment)
- Completed HF (higher vocational) or FH (university of applied sciences) qualification with a business administration or equivalent background
- Know-how in strategic account planning and customer development
- Experience in budget planning and revenue responsibility
- Leadership experience including recruitment, coaching and staff development
- Experience designing advisory and consulting formats (Trusted Advisor)
- Strong understanding of quality, processes and organizational structures
- Excellent written and spoken German and English
Benefits
Comp & perks- Flexible working hours with a 40-hour workweek and the option for part-time employment
- Up to 5 days per week location-independent work; home office or remote work from within Switzerland possible
- Flexibility and willingness to be on-site one day per week by arrangement
- 25 days vacation per year (27 days from age 40 / 30 days from age 50)
- 13 paid public holidays and the option for additional unpaid leave
- 100% salary continuation during leave: 3 weeks paternity / 16 weeks maternity
- State-of-the-art hardware and a company-paid mobile phone plan including a contribution toward a smartphone
- Above-average pension fund benefits with employer contribution 60% and employee contribution 40%
- Private supplementary accident insurance
- Coverage of continuing education costs and, during training periods, 80% employment with 90% salary continuation
- Free charging for your electric vehicle at the Gerlafingen site
- Discounted access to fitness and physio center offers
- Employee discounts and workplace benefits
- Wellbeing@Work with Mario Kart racing, a silent room, table football (foosball), aperitifs and team events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
strategic account planningcustomer developmentbudget planningrevenue responsibilityadvisory models designconsulting formats designperformance evaluationsHR reportingprocess developmentknowledge management
Soft Skills
leadershipcoachingstaff developmentcollaborationcustomer satisfaction measurementorganizational skillscommunicationstrategic thinkingproblem-solvingteam management
Certifications
HF qualificationFH qualification