Verizon

Inside Sales

• Handling strategic outbound calls through our phone dialer that focuses on various critical marketing campaigns
• Meeting/exceeding quota targets and standards of performance
• Driving multiple key performance indicators
• Owning and managing the sales cycle from beginning to end
• Building and maintaining a sales funnel to ensure the completion of opportunities
• Resolving customers’ concerns and recommending solutions
• Creating new business profiles when discovering new logo opportunities
• Working actively in B360, SFDC, WorkHub, and our Inside Sales IVR technologies
• Partnering with the marketing, operations, finance, and field sales teams

Senior Inside Sales Representative

Network Engineer

• Leading a team responsible for automation of X Network
• The team creates automations to give network engineers the ability to perform their tasks more efficiently and effectively, and at far greater scale
• Leading the effort to transform the way we do operations by leveraging automation tools to develop scalable workflows
• Understanding new technology development and aligned team member training and development
• Setting individual performance objectives and providing performance reviews
• Understanding automation platform architecture and align team’s activities accordingly
• Working with stakeholders to ensure that requirements are met and projects are successful
• Monitoring and measuring team performance – provide reporting to executive level
• Drive the development of tools for auto-triage, auto-mitigation, and auto-notification to achieve aggressive orchestration and MTTR reduction targets
• Leverage telemetry data and AI/ML models to provide authoritative network visibility and smarter incident response
• Enforce the "Prepare, Pause, and Confirm" methodology to ensure all automation activities maintain the highest safety and reliability standards.

Supervisor – Network Engineering

Data Scientist

• Provides support for implementing processes and layouts for complex, large-scale data sets used for modeling, data mining, and research purposes.
• Supports the building of large and complex data sets from spurious sources while thinking strategically about uses of data and how data use interacts with data design.
• Provides support to generate hypotheses and create analytical models that answer impactful business questions.
• Meet with the business clients to gather solutions requests and data requirements to provide feedback to the data science team.
• Implement processes and layouts as instructed by the data science team for complex data sets used for modeling, data mining, and research purposes.
• Build and implement data sets as instructed by the data science team, updating and making adjustments where necessary.
• Implement statistical data quality procedures around new data sources.
• Perform data validation tests and updating procedures to ensure models are successfully implemented.
• Create reports and visualizations based on the results of the models to share with the business clients.
• Monitor the developed data models and systems, identifying any possible issues that need to be resolved.

Engr III – Data Science

• Build and improve geospatial data products that will guide Verizon’s distribution strategy
• Develop and engineer associated distribution machine learning models using standardized programming language (Python, SQL, R) into platforms of insight
• Develop algorithms to feed data insights regarding new distribution initiatives
• Manage and enhance automated decision systems that leverage varied data from cross-stakeholder teams within the Consumer organization
• Lead technical projects, organizing qualitative measurements, timelines, and addressing potential delays.

Principal Data Scientist

Security Engineer

• Lead the design, architecture, and implementation of cutting-edge network security solutions.
• Act as the security subject matter expert in network design reviews.
• Drive continuous improvement of network visibility and telemetry collection.
• Execute root cause analysis for incidents, perform regular security control assessments.
• Develop essential technical documentation including Playbooks, Confluence pages, Network diagrams, and Method of Procedures (MOPs).

Principal RAN Security Engineer

Customer Support

• Taking incoming frontline technical calls from Verizon Wireless business customers
• Providing a world-class experience with a focus on technical troubleshooting, complex solutions support, and resolution
• Achieving business results through delivering best-in-class technical support and customer experiences to high-value business & government customers
• Performing advanced troubleshooting for hardware and software, and diagnosing both network and application issues
• Providing detailed information on how to set up/configure complex data and voice products
• Providing efficient customer support with the ability to be proficient in customer-facing systems
• Maintaining an in-depth level of knowledge of products, network, and the ability to position them as strategic solutions
• Driving trouble ticket accuracy through deductive reasoning and tool utilization
• Creating and accepting change and innovation in your area of the business

Technical Expert – Customer Service

Client Partner

• leading large strategic sales initiatives to Federal customers
• serving as the technical expert on the sales team
• partnering with internal and external teams
• ensuring Verizon solutions meet customer technical needs
• shaping innovative solutions addressing current and future agency needs
• collaborating cross-functionally to deliver outcomes
• building trusting relationships with customers
• developing expertise in all Verizon offerings, products, and services
• presenting to diverse audiences at executive meetings and trade shows
• supporting proof-of-concept trials

Senior Client Partner – Mobile, Government Sales

Customer Success Manager

• Develop, optimize and communicate integrated GCS enablement programs
• Act as a proactive consultant to GCS leadership
• Define program objectives, target audiences, messaging, strategy and calls to action
• Drive sales & service methodologies, processes, and system development and optimization
• Lead, mentor, and develop a team of GCS Enablement professionals
• Ongoing management and execution of high-impact enablement programs
• Leverage relationships to remove roadblocks and progress initiatives
• Identify field trends and provide proactive paths forward
• Develop, implement, and monitor operational systems and processes

Associate Director of Customer Success Enablement

Account Manager

• Deliver outstanding and innovative business solutions that support our technology evolution and change the way businesses connect
• Identify, develop and qualify leads within respective territory to drive additional sales opportunities through cold-calling, partner-selling, lead-generation campaigns and modern social selling techniques
• Gain new business and incremental revenue to meet sales targets
• Retain, manage and grow the existing customer base
• Coordinate with support partners to educate and excite customers about how they can leverage innovative business solutions
• Proactively establish, build and maintain relationships with key decision makers
• Effectively present and create multi product solution opportunities
• Confidently demonstrate a knowledgeable understanding of wireless and mobility products and integrated software solutions
• Track and report progress through the consistent use of a variety of sales force automation tools

Business Sales Account Manager

Project Manager

• managing all aspects of the implementation tasks for the new product's projects and troubleshooting along the way
• managing innovative new product projects for the Navy/Leidos from start to finish
• planning, anticipating issues and adjusting to meet objectives
• keeping track of bugs and fixes in the development and testing phase
• detailing all phases of the project including meeting minutes, metrics and reporting
• driving the project while ensuring on-time delivery of the NGEN SMIT services
• accurately accounting for billing of NEVVS and all NGEN SMIT contract services

Account Executive

• Deliver outstanding and innovative business solutions that support technology evolution
• Consult with customers to identify business challenges and recommend tailored solutions
• Identify, develop and qualify leads to drive additional sales opportunities
• Coordinate with support partners to educate customers on innovative business solutions
• Proactively establish and maintain relationships with key decision makers
• Effectively presenting and creating multi-product solution opportunities
• Tracking and reporting progress through sales force automation tools

Business Sales Account Executive

Sales

• Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network
• Learn and uncover customers' needs by creating connections and asking the right questions
• Position product insights and solution recommendations to provide customers with a complete top-down sales solution
• Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions
• Continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory
• Potential to grow your customer base by placing outbound calls and sending text messages to current Verizon customers who are interested in our products and services
• Opportunities to engage with the community outside of the store to expand your loyal customer base, including at off-site Verizon sponsored events

Retail Sales Associate

• Managing and supporting enterprise customers for business-critical services
• Improving customer experience and resolving tasks
• Troubleshooting and diagnosing complex enterprise security device incidents
• Change Management participation
• Performing monthly checks of device operations

Engineer II, Security Engineering

• Serve as a Client Executive to approximately three to four hundred multi-dwelling unit (MDU) communities in the 5G Home footprint
• Analyze data and strategically plan marketing activities to drive sales
• Coordinate events with property professionals and our vendors
• Partner with cross-functional teams to resolve customer escalations
• Build and maintain relationships with property staff
• Oversee two-to-three vendor sales agents
• Create marketing plans to increase sales
• Pull sales data from Verizon systems
• Update documents in Excel, PowerPoint and Google Sheets
• Work in the field at MDUs four days per week
• Transport and set up Verizon marketing materials for events

Client Executive – VCG Channel Management

• With your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business solutions that support our technology evolution and change the way businesses connect.
• Whether you're continuously hunting and prospecting for new business or growing existing accounts, you'll consult with customers to identify their business challenges and recommend tailored solutions to solve them and ultimately deliver a powerful return for customers while improving their business and growing our revenue.
• Identifying, developing and qualifying leads within respective territory to drive additional sales opportunities through cold-calling, partner-selling, lead-generation campaigns and modern social selling techniques.
• Gaining new business and incremental revenue to meet sales targets.
• Retaining, managing and growing the existing customer base.
• Coordinating with support partners to educate and excite customers about how they can leverage innovative business solutions.
• Proactively establishing, building and maintaining relationships with key decision makers.
• Effectively presenting and creating multi product solution opportunities.
• Confidently demonstrating a knowledgeable understanding of wireless and mobility products and groundbreaking integrated software solutions to be able to successfully promote and position products including: Cloud, Security, ISP, VoIP and Google platforms.
• Tracking and reporting progress through the consistent use of a variety of sales force automation tools.