Account Services Analyst

Verizon

Government Customer Success Representative at Verizon ensuring success of public sector accounts through client relationships. Collaborating with internal teams to drive value and address challenges in hybrid settings.

Posted 6/5/2026full-timeTemple Terrace • Florida, Illinois • 🇺🇸 United StatesJunior💰 $55,500 - $91,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure the success of a portfolio in public sector and government contract accounts.
Build long-term relationships with clients ranging from local law enforcement and emergency services to municipal utilities and school districts.
Delight customers by driving greater business value, ensuring platform adoption and maintaining open communication.
Work closely with a cross-functional network to protect revenue and mitigate risk.
Empower clients to derive maximum value from their investment in Verizon Connect platform.
Structure regular, high-impact touchpoints across business to understand client challenges.
Actively collaborate with Sales, Support, and Premier Success peers to deliver seamless client experience.
Skilfully defuse challenging escalations and collaborate with specialized teams.
Confidently communicate with a broad range of stakeholders.
Partner with internal product and operations teams to share customer insights.

Requirements

What you’ll need

Associate’s degree or one or more years of equivalent client-facing work experience.
Experience in customer success, account management, or a specialized technical customer support function.
Experience supporting public sector, government, or highly regulated enterprise accounts (e.g., GSA/Sourcewell frameworks).
Strong written and verbal communication skills, with a collaborative mindset focused on cross-functional partnership.
Bachelor’s degree with two or more years of equivalent client-facing work experience (even better).
Experience dealing with SaaS platforms, fleet safety, telematics, or data-driven software solutions (even better).
Experience navigating complex contract renewals or billing and revenue resolution pathways (even better).
Proven track record of operating successfully in a hybrid environment (even better).

Benefits

Comp & perks

health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
matched 401(k) savings plan
up to 8 company paid holidays per year
up to 6 personal days per year
paid parental leave
adoption assistance
tuition assistance
up to 15 days of vacation per year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementtechnical customer supportSaaS platformsfleet safetytelematicsdata-driven software solutionscontract renewalsbilling resolutionrevenue resolution

Soft Skills

communication skillscollaborative mindsetcross-functional partnershiprelationship buildingproblem-solvingescalation managementclient engagementstakeholder communicationcustomer insights sharingrisk mitigation

Certifications

Associate’s degreeBachelor’s degree