Verizon

Director

• Own the multi-year vision, comprehensive roadmap, and P&L optimization for core digital product lines
• Champion up-front alignment and horizontal integration across Strategy, Design, and Experience Assurance (XA) leadership to proactively eliminate functional fragmentation before development begins
• Define enterprise standards for translating broad business goals into detailed user stories
• Interlock seamlessly with Experience Assurance (XA) to ingest their finalized upstream journey foundations and user-intent frameworks, converting them into functional requirements, clear application logic, and cross-channel system dependency mappings ready for GTS engineering execution
• Partner closely with Technology Services and technical execution teams to direct reusable solution design, establish modular product architectures, and drive high-stakes build-vs-buy engineering evaluations
• Optimize resource capacity and manage the tactical execution backlog across short-, medium-, and long-term horizons, proactively balancing cross-POD delivery velocity within the funding targets and capital investment frameworks established by the Strategy organization
• Direct and mentor a lean, matrixed organization of product delivery professionals; systematically identify competency gaps and design targeted upskilling tracks to optimize cross-POD resource matching
• Cultivate an advanced culture of domain expertise, ensuring teams maintain deep literacy in the current state of their digital ecosystem, state-of-the-art platforms, and emerging customer behaviors

Senior Director, Core Product & Delivery

QA Engineer

• Govern the Unified 'Definition of Ready' Framework
• Enforce non-negotiable experience quality gates
• Drive the Automation & Shift-Left Pipeline Strategy
• Establish Next-Gen Testing Guardrails
• Optimize Elastic Vendor Resourcing
• Govern Predictive Risk Management & Escape Audits
• Embed Structural Compliance & Audit Automation

Senior Director, Experience Assurance – UAT, Quality Innovation

Ecommerce

• Formulate Omnichannel & Platform Strategy: Define the 3-to-5-year directional roadmap and immediate operational strategies across the My Verizon App, conversational messaging, and emerging technology platforms to drive growth, retention, and lifecycle experience goals.
• Govern Technology & Vendor Sourcing: Partner across Product, Experience Assurance (XA), and IT Engineering to co-author the multi-year technology enablement roadmap, acting as the strategic evaluator of third-party software agreements, platform licensing, and vendor partnerships.
• Drive Commercial & Ecosystem Growth: Formulate forward-looking sales strategies and long-range planning to identify, evaluate, and prioritize alternative commercial avenues and deep third-party digital ecosystem integrations (e.g., Amazon).
• Frame Upstream Structural Problems: Synthesize domestic and global competitor movements, customer insights, and global technology shifts to pinpoint structural vulnerabilities, solving deep architectural and journey friction before development pipelines begin.
• Establish Day-Zero Matrix Alignment: Engage seamlessly with Experience Assurance (XA) and product lines at inception to mandate up-front collaborative planning, coordinate early trade-offs, and lock in co-owned business outcomes and financial targets.
• Lead Capital & Wallet Optimization: Own the comprehensive capital and operational budget planning for the Digital and XA organizations, masterfully managing rigorous trade-off discussions and capacity constraints mapped to proof-of-capacity models.
• Formulate Value Realization & Influence: Oversee macro strategic OKRs and KPIs to systematically measure the business return on core investments, leading a high-performing strategy team that serves as the primary liaison to corporate leadership through data-driven executive narratives.

Senior Director, Experience, Digital Strategy, Planning

AI Engineer

• You will be building, optimizing, and deploying state-of-the-art agentic AI/ML models and systems within the Verizon Consumer Group (VCG) AI team
• Applying hands-on technical expertise, you will be implementing next-generation customer success, sales, and digital agent solutions that directly impact how millions of customers interact with Verizon
• Working as part of a high-performing squad, you will turn architectural designs into production-grade code while ensuring reliability, performance, and scale
• Developing, testing, and scaling agentic AI/ML solutions, specialized workflows, and LLM-powered systems for VCG platforms
• Integrating AI agent frameworks with existing customer success, digital, and retail channel technologies
• Collaborating with product managers and GTS engineering teams to implement and iterate on production-grade technical roadmaps
• Participating in engineering code reviews, technical design sessions, and red-teaming exercises to ensure safe and reliable model behaviors
• Optimizing model inference pipelines, API endpoints, and data integration layers to meet high-performance consumer demands
• Assisting in technical research and rapid prototyping to quickly evaluate and implement emerging open-source and proprietary AI frameworks
• Contributing to the documentation of technical specifications and creating materials to showcase pilot performance results

Senior AI Engineer

• Lead the technical vision, architectural design, and execution of cutting-edge agentic AI/ML solutions within the Verizon Consumer Group (VCG) AI team
• Shape the future of customer experience by building intelligent, autonomous agents that power digital channels, sales, and customer success ecosystems
• Translate long-term strategy into robust, scalable, and secure production systems with cross-functional leadership
• Drive technical strategy, research, and application of advanced agentic AI, large language models (LLMs), and cognitive frameworks
• Design and implement production-grade, highly scalable AI/ML pipelines and agent architectures
• Collaborate with Global Technology Architecture, Security, and Legal teams to ensure data privacy and compliance
• Partner with Customer Service Operations and VCG Strategy teams to identify high-impact business applications
• Develop and maintain a technical roadmap for agentic systems across VCG
• Mentor engineers and establish engineering best practices

Principal AI Engineer

• use technical expertise in data science and real-time AI systems to lead a team focused on the production lifecycle, health, and optimization of deployed models
• ensure commercial AI applications remain highly accurate, safe, and operationally efficient
• monitor and observe real-world model performance to proactively detect model drift, track latency, and manage computational expenses
• design and implement continuous evaluation loops to assess model accuracy on a day-to-day basis
• manage incident response protocols and automated safety guardrails
• establish fallback architectures to ensure a seamless experience if a model fails
• automate continuous deployment (CI/CD) pipelines
• operate as a technical thought leader and trusted advisor to partner with broader data science teams and senior leadership

Associate Director, AI Engineering – Live Operations

• Apply advanced technical expertise in data science, system orchestration, and software engineering to maintain the stability, safety, and efficiency of deployed AI models
• Monitor production model behavior to identify data drift and model degradation, ensuring high predictive accuracy over time
• Implement automated continuous evaluation loops that capture user feedback to dynamically assess performance
• Deploy real-time safety filters, system guardrails, and input/output moderators to mitigate model hallucinations
• Integrate robust fallback systems to preserve end-user experience
• Develop automated continuous integration and deployment pipelines to retrain, validate, and release updated models
• Resolve production model incidents as a senior escalation contact, diagnosing issues with live models
• Collaborate with platform architects and core data science teams to scale backend architectures across cloud, on-premises, and edge network infrastructures

Senior AI Engineer – Live Operations

Security Engineer

• Architecting and optimizing large-scale security data repositories within Google BigQuery
• Designing and implementing robust, low-latency data pipelines using GCP Dataflow services
• Leading analytics engineers technically to architect and deploy production-grade automation solutions
• Utilizing GCP Cloud Run and Cloud Functions to build scalable microservices
• Driving the transition from standard visualization to a scalable data product model
• Developing and maintaining a standardized semantic layer using LookML
• Building comprehensive business cases and data models surrounding Enterprise Security Data Analysis and Reporting

Principal – Security Engineering

• The position will be responsible for enforcing security policies, conducting security assessments on 3rd Party SaaS products and Cloud-based services.
• You will act as a technical anchor for our SaaS security initiatives, partnering closely with distributed business application owners and administrators to align security standards with overall business operations.
• Owning the daily engineering operations of our SSPM platform (Obsidian Security).
• Collaborating with business stakeholders and app administrators to onboard new applications into our security stack, ensuring proper permissions are granted for posture, integration, and threat/activity event logging.

Engr III – Security Engineering

Infrastructure Engineer

• Collaborate with senior engineers to translate complex business requirements into functional specs and actionable technical designs
• Build and maintain a highly available, redundant Jumphost platform to ensure flawless system reliability and business continuity
• Serve as a technical SME, facilitating knowledge sharing within Network Security and across broader business units
• Deploy, configure, and validate new hardware and software, ensuring seamless and secure integration into our existing infrastructure
• Track and adhere to appropriate KPIs to manage platform performance and capacity, proactively addressing any scalability and resiliency needs

Senior Infrastructure Security Engineer

Financial Planning and Analysis

• work cross-functionally with business stakeholders to identify operational pain points and architect holistic, forward-thinking technical and artificial intelligence enabled solutions
• perform the duties of a Financial Data Integration lead, developing and maintaining the processes, standards, and data quality of all technical solutions
• challenge the status quo, run process redesign workshops, and translate complex business requirements into actionable technical specifications for development teams following structured software development lifecycle (SDLC) processes
• engage technical and business teams end-to-end to drive shared ownership, reduce errors, and accelerate the financial time-to-close
• collaborate with leadership, multiple business stakeholder groups, and IT to gain alignment, handle change requests, and provide executive updates
• deeply understand operational pain points, conduct root-cause analysis, and recommend multifaceted solutions spanning process, people, and technology
• develop, optimize, and monitor processes and standards for all interfaces as part of technical solutions
• facilitate cross-functional workshops and process redesign sessions to minimize financial errors, design optimized future-state processes or technical solutions
• translate business requirements into detailed functional and technical specifications, collaborating closely with IT and development teams throughout the Agile/Software Development Lifecycle (SDLC)
• set priorities, maintain delivery accountability, and foster a high-performance team through coaching, mentoring, and removal of blockers
• oversee User Acceptance Testing (UAT) alongside business owners to validate technical solutions
• manage data quality and governance by evaluating monthly and annual enhancement change requests, aligning Business Data Stewards, the Finance Data Governance Office, and IT to maximize data quality and maintain compliance
• standardize KPI definitions, business logic, and data lineage documentation across Finance organization to eliminate manual variances and establish a single source of truth
• secure executive alignment by preparing data-driven presentations and providing regular status updates to senior leadership
• act as an effective change agent, utilizing standard change management approaches, to ensure smooth adoption of new technical solutions and streamlined processes

Senior Manager, Business Transformation Finance

Network Engineer

• Developing resolutions to complex problems that require the frequent use of creativity.
• Conducting analysis of situations or data requiring an in-depth evaluation of variable factors and exercising judgment in selecting methods, techniques and evaluation criteria for obtaining results.
• Providing mentoring to other team members on networking, application design, engineering and automation while acting as the final escalation point to support production service issues.
• Leading performance meetings with the vendor, planning and maintenance engineering and creating detailed project plans.
• Finishing projects independently and meeting tight timelines without impacting critical services.
• Developing excellent working relationships with and working as a partner with other departments and vendors.

Principal Engineer – Network Engineering

Account Executive

• Deliver outstanding and innovative business solutions that support our technology evolution and change the way businesses connect
• Consult with customers to identify their business challenges and recommend tailored solutions
• Gaining new business and incremental revenue to meet sales targets
• Retaining, managing and growing the existing customer base
• Coordinating with support partners to educate and excite customers
• Proactively establishing, building and maintaining relationships with key decision makers
• Effectively presenting and creating multi product solution opportunities
• Confidently demonstrating a knowledgeable understanding of wireless and mobility products
• Tracking and reporting progress through the consistent use of a variety of sales force automation tools

Business Sales Account Executive

Account Specialist

• You’ll be part of our State, Local and Education (SLED) Public Sector sales team
• Building our client-base and making our current customers even happier
• Support account strategy with sales
• Drive and train online self-service, My Business, adoption of features and users to SLED customers
• Collaborate with sales to identify upsell, cross-sell and migration opportunities

Business Account Specialist, SLED

Solutions Engineer

• Serve as a subject matter expert in Voice Security technologies
• Translate customer business requirements into comprehensive, end-to-end technology architectures and actionable solution designs
• Take designs through the approval processes (Peer Review, SOAR, DLM…)
• Create both internal and external documentation on the design that can be used as part of the selling motion and for the hand-off to the implementation teams
• Collaborate closely with the CEx Specialist Sellers and Core account teams to shape and deliver sellable and implementable solutions
• Deliver engaging live demonstrations and technical workshops that showcase our portfolio's capabilities and value proposition
• Act as a trusted advisor to customers by deeply understanding their communication needs and aligning technology solutions with their desired business outcomes
• Maintain a primary area of expertise while cultivating broad technical knowledge across key platforms and vendors
• Continuously explore and assess emerging technologies to enhance customer engagement strategies
• Work with cross-functional teams to contribute to solution strategy and business development efforts
• Create high-quality solution documentation, including architectural diagrams, proposals, and presentations