Principal AI Engineer

Verizon

Lead AI Engineer managing advanced propensity models and supporting data-driven marketing strategies at Verizon. Collaborating with cross-functional teams to drive customer engagement and optimize retention.

Posted 7/22/2026full-timeBasking Ridge • New Jersey, Texas • 🇺🇸 United StatesLead💰 $120,500 - $231,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing scalable AI/ML systems, with a strong focus on agentic architectures and large language models. Proven leadership in technical strategy and cross-functional collaboration to drive innovative customer experience solutions.

Highest-signal resume keywords

AI/ML System DesignLarge Language Models (LLMs)Cloud Platforms (GCP, AWS, Azure)API Design and DevelopmentAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI/ML Pipeline DevelopmentAgentic Architecture DesignProduction System ImplementationData Privacy ComplianceTechnical Roadmap Development

Soft Skills

Organizational SkillsLeadershipCollaborationMentoring

Tools & Technologies

LangChainLlamaIndexACSSOptixVerint

Certifications & Qualifications

Bachelor's DegreeMaster's DegreePhD in Computer Science or Data Science

Industry Keywords

Customer ExperienceDigital ChannelsSales EcosystemsCognitive FrameworksPerformance Management Tools

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformPythonSQL

About the role

Key responsibilities & impact

Lead the technical vision, architectural design, and execution of cutting-edge agentic AI/ML solutions within the Verizon Consumer Group (VCG) AI team
Shape the future of customer experience by building intelligent, autonomous agents that power digital channels, sales, and customer success ecosystems
Translate long-term strategy into robust, scalable, and secure production systems with cross-functional leadership
Drive technical strategy, research, and application of advanced agentic AI, large language models (LLMs), and cognitive frameworks
Design and implement production-grade, highly scalable AI/ML pipelines and agent architectures
Collaborate with Global Technology Architecture, Security, and Legal teams to ensure data privacy and compliance
Partner with Customer Service Operations and VCG Strategy teams to identify high-impact business applications
Develop and maintain a technical roadmap for agentic systems across VCG
Mentor engineers and establish engineering best practices

Requirements

What you’ll need

Bachelor’s degree or four or more years of work experience
Six or more years of relevant experience required
Three or more years of experience designing, building, and deploying production AI/ML systems at scale
Experience with software development methodologies (e.g., Agile)
Willingness to travel up to approximately 25% of the time
Even better if you have: A Master's degree or PhD in Computer Science, Data Science, or a related quantitative field
Knowledge of modern LLM application frameworks (e.g., LangChain, LlamaIndex), agentic architectures, and vector databases
Knowledge of systems and tools, including ACSS, Optix, POS, CTI, WorkHub, performance management tools, existing AI integrations, and Verint
Experience with API design and development
Experience with cloud platforms (e.g., GCP, AWS, Azure) and cloud-native technologies
Proven ability to lead technical planning, prioritization, and large-scale projects
Strong organizational skills and the ability to thrive in a dynamic environment, meet deadlines, and manage multiple projects simultaneously.

Benefits

Comp & perks

medical
dental
vision
short and long term disability
basic life insurance
supplemental life insurance
AD&D insurance
identity theft protection
pet insurance
group home & auto insurance
matched 401(k) savings plan
up to 8 company paid holidays per year
up to 6 personal days per year
paid parental leave
adoption assistance
tuition assistance
other incentives