Senior Director, Experience, Digital Strategy, Planning

Verizon

Leading the strategic direction for Verizon's digital initiatives while managing cross-functional teams. Responsible for framing growth strategies and operationalizing digital transformation across the organization.

Posted 7/22/2026full-timeNew York City • New Jersey, New York, Texas • 🇺🇸 United StatesSenior💰 $183,500 - $352,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in formulating and executing digital channel strategies, managing cross-functional teams, and driving commercial growth through strategic foresight and competitive intelligence. Proficient in overseeing complex digital product architectures and establishing value realization frameworks in a matrixed environment.

Highest-signal resume keywords

Digital Channel StrategyCross-Functional LeadershipStrategic ForesightDigital Product ArchitectureValue Realization Frameworks

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Applicant Tracking System Keywords

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Hard Skills

Digital Strategy ExecutionCompetitive Intelligence SynthesisUpstream Problem FramingAI/GenAI EnginesAgentic Middleware LayersMulti-Modal FrameworksAutomated Sales/Service PathwaysBudget PlanningOKRs and KPIs ManagementVendor Partnership Evaluation

Soft Skills

Customer-Centric MindsetIntellectual CuriosityPsychological Safety FosteringTeam EmpowermentCollaboration

Certifications & Qualifications

Bachelor's DegreeMaster's Degree / MBA

Industry Keywords

Omnichannel StrategyDigital EcosystemsExperience AssuranceCommercial GrowthLifecycle Experience

About the role

Key responsibilities & impact

Formulate Omnichannel & Platform Strategy: Define the 3-to-5-year directional roadmap and immediate operational strategies across the My Verizon App, conversational messaging, and emerging technology platforms to drive growth, retention, and lifecycle experience goals.
Govern Technology & Vendor Sourcing: Partner across Product, Experience Assurance (XA), and IT Engineering to co-author the multi-year technology enablement roadmap, acting as the strategic evaluator of third-party software agreements, platform licensing, and vendor partnerships.
Drive Commercial & Ecosystem Growth: Formulate forward-looking sales strategies and long-range planning to identify, evaluate, and prioritize alternative commercial avenues and deep third-party digital ecosystem integrations (e.g., Amazon).
Frame Upstream Structural Problems: Synthesize domestic and global competitor movements, customer insights, and global technology shifts to pinpoint structural vulnerabilities, solving deep architectural and journey friction before development pipelines begin.
Establish Day-Zero Matrix Alignment: Engage seamlessly with Experience Assurance (XA) and product lines at inception to mandate up-front collaborative planning, coordinate early trade-offs, and lock in co-owned business outcomes and financial targets.
Lead Capital & Wallet Optimization: Own the comprehensive capital and operational budget planning for the Digital and XA organizations, masterfully managing rigorous trade-off discussions and capacity constraints mapped to proof-of-capacity models.
Formulate Value Realization & Influence: Oversee macro strategic OKRs and KPIs to systematically measure the business return on core investments, leading a high-performing strategy team that serves as the primary liaison to corporate leadership through data-driven executive narratives.

Requirements

What you’ll need

Bachelor's Degree or equivalent years of experience; Master's Degree / MBA is highly preferred.
Minimum of 10 years of progressive leadership experience in digital channel strategy, digital product strategy, management consulting, or emerging technology strategy.
Proven experience managing cross-functional leaders and building high-performing teams from the ground up (zero-to-one organization experience).
Proven track record of delivering complex digital strategies with a clear, disciplined path to execution and matrixed outcome ownership.
Core expertise in strategic foresight, domestic and global competitive intelligence synthesis, upstream problem framing, and translating qualitative benchmarks into structured plans.
Deep technical and product architecture literacy spanning modern digital ecosystems, AI/GenAI engines, agentic middleware layers, multi-modal frameworks, and automated sales/service pathways.
Strong executive presence with a demonstrated capability to influence senior corporate stakeholders, navigate a highly matrixed environment, and establish robust value realization frameworks.
Exhibit a customer-centric mindset, relentless intellectual curiosity, and robust macro financial risk assessment capabilities.
Demonstrated passion for fostering inclusive environments, building psychological safety, and empowering diverse, cross-functional teams to collaborate openly, challenge the status quo, and deliver collective innovation.

Benefits

Comp & perks

medical, dental, vision
short and long term disability
basic life insurance
supplemental life insurance
AD&D insurance
identity theft protection
pet insurance
group home & auto insurance
matched 401(k) savings plan
8 company paid holidays per year
6 personal days per year
paid parental leave
adoption assistance
tuition assistance