Veralto

IT Support

• Provide technical assistance to customers via phone, email, and chat
• Troubleshoot platform issues and document solutions
• Collaborate with cross-functional teams for timely resolution of inquiries
• Manage multiple support cases concurrently while maintaining service quality standards
• Document customer interactions and troubleshooting steps in Zendesk
• Escalate complex issues to appropriate internal teams
• Accept and implement coaching and feedback for performance objectives

Technical Customer Support Representative

Field Engineer

• Conducting service, repair, and start-up of Trojan’s advanced water treatment systems at customer sites.
• Performing electrical and mechanical testing, diagnosing system failures, and assisting customers in the maintenance of their microfiltration and reverse osmosis systems.
• Ensuring the successful completion of existing and new service contracts while maintaining high standards of customer satisfaction.
• Commissioning, decommissioning, inspection, and repair of Aria Filtra Mobile water treatment units.
• Providing contractual services to rental customers, resolving technical issues, and ensuring optimal equipment performance.
• Executing assigned project tasks and providing guidance to engineers, peers, or customers as needed, including the installation, testing, commissioning, maintenance, and service of Aria Filtra Mobile Systems.
• Traveling across the US., primarily by plane or company car, with occasional trips to Canada and Alaska.

Associate Field Service Engineer – Water Treatment

Sales

• Identificar, desarrollar y gestionar oportunidades de negocio con clientes nuevos y existentes en el territorio asignado
• Gestionar el ciclo completo de ventas: prospección, calificación, desarrollo de soluciones, negociación, cierre y seguimiento postventa
• Promover y vender soluciones de proceso (equipos, refacciones, servicios y proyectos especiales)
• Mantener y fortalecer relaciones comerciales de largo plazo con clientes del mercado vertical asignado
• Detectar proyectos de alto potencial e incorporarlos activamente al pipeline
• Gestionar oportunidades y pipeline mediante CRM
• Coordinar proactivamente con equipos internos (Marketing, Servicio, Operaciones, Supply Chain)
• Cumplir objetivos de ventas, órdenes, margen y actividad comercial
• Mantener una alta actividad comercial en campo, generando visitas, leads y oportunidades de negocio de manera continua

Ingeniero de Ventas de Procesos

Business Development Rep

• Achieve sales goals aligned with company objectives.
• Participate in sales activities including customer visits, trade seminars and shows, product demonstrations, customer and channel seminars, and close opportunities by participating in formal proposals, invitations to bid and supply contracts.
• Develop relationships with key accounts, channel partners, and new customers to identify business opportunities and expand market share.
• Collaborate with internal teams to ensure customer satisfaction and drive service delivery completion.
• Collaborate actively with internal teams and other Hach sales channels to identify opportunities and tailor Hach Service solutions to meet customer needs.
• Stay informed on Voice of Customer, industry trends, competitive activities, and business opportunities to drive new Service product offerings and growth strategies.
• Manage account performance using KPIs and implement strategies to achieve growth targets.
• Develop and regularly update sales and account plans to achieve assigned targets through customer engagement, Value Selling, and funnel management.
• Train internal teams and customers to ensure the full potential of Hach solutions are realized.

Service Business Development Manager

Account Executive

• Performing all sales activities including customer visits, telephone contacts, product demonstrations and customer seminars within assigned geographic territory (mainly Croatia with some activities across Adriatic region if needed)
• Traveling, that may require overnights
• Actively selling products and services
• Maintaining customer activity files with sales objectives, sales opportunities and visits in Salesforce
• Reporting to the Managing Director

Sales Representative – Temporary

• Conducts service, repair and/or installation of products or IT solutions at customer site
• Diagnoses system failures and determines most cost-effective solution
• Escalates complex issues to greater level of technical support or quality reporting system
• May develop new customer service/product agreements
• Responds to customer support calls within an assigned territory

Service Engineer

• Prospect and Grow New Business - Identify and qualify new customer opportunities, driving incremental growth within assigned territories and accounts.
• Develop Strategic Relationships - Partner with key stakeholders in existing and prospective accounts to understand needs and position Videojet’s coding, marking, and software solutions effectively.
• Collaborate Cross-Functionally - Work alongside internal sales, marketing, service, and product teams to ensure smooth execution of customer solutions and account growth initiatives.
• Support Account Strategy Execution - Contribute to strategic account plans, pricing programs, and partnership agreements to strengthen customer engagement and revenue performance.
• Leverage Data and CRM Tools - Maintain accurate sales funnel management and forecasting through Salesforce (SFDC) and data-driven decision-making.
• Manage monthly KPIs and needed reporting.
• Demonstrate Value - Conduct onsite or virtual demonstrations showcasing the technical and operational benefits of Videojet solutions.
• Continuous Improvement - Learn and apply the principles of the Veralto Enterprise System (VES) to enhance efficiency, customer satisfaction, and growth outcomes.

Strategic Account Development Specialist

• Visit customers across your territory and manage your schedule with the flexibility to work from your home office as needed.
• Prospect, qualify, develop, quote, negotiate, and close new business opportunities while advancing deals through the sales process.
• Manage and expand your existing customer portfolio.
• Identify upsell, cross-sell, and expansion opportunities, and execute targeted action plans to maximize revenue and market share.
• Create first-time quotes for new customers, move deals forward, and capitalize on emerging opportunities.
• Maintain accurate records of opportunities, activities, and progress toward goals using Salesforce and Microsoft tools.

Sales Representative

Manager

• Actively engage in detailed product presentations and live demonstrations, representing the full Hach portfolio to customers
• Work closely with Hach Japan sales teams to develop integrated solutions tailored to customer needs
• Support product selection and solution design to ensure optimal application fit across the full portfolio
• Manage project documentation and support commercial negotiations in coordination with Hach Japan
• Develop and execute market development strategies for municipal (water supply & wastewater) and industrial segments
• Build strong networks with EPCs, system integrators, and plant manufacturers to expand market access
• Identify new application opportunities and drive adoption of advanced technologies
• Strengthen Hach’s presence in Japan by promoting a unified “One Hach” value proposition
• Ensure alignment in customer engagement and sales execution
• Coordinate sales transactions and opportunity ownership across both organizations
• Capture customer feedback and market insights to identify unmet needs and emerging trends
• Collaborate with Product Management and global teams to support product development aligned with Japan market requirements
• Provide competitive insights, including knowledge of local competitors
• Deliver technical training, seminars, and workshops to customers, channel partners, and internal teams
• Promote early adoption of new technologies through education and engagement

Application Development Manager

• Install, maintain, troubleshoot, and repair Videojet coding and marking equipment at customer facilities
• Travel throughout the Greater Jackson, MI territory to support manufacturing customers, with most work completed during the day and limited overnight travel
• Diagnose mechanical, electrical, and software-related issues and deliver effective, timely solutions
• Build strong, trusted relationships with customers by acting as a technical advisor and problem solver
• Support business growth by identifying opportunities to promote service agreements and newer technology solutions

Field Service Engineer – Jackson, MI

Analyst

• Manage RMA processes, including analysis of pending items, regularization of movements, and coordination with third parties.
• Execute and monitor automated RMA processes via robot (RPA), in addition to manual activities in the Oracle system.
• Perform system write-offs, part cancellations, and control of the Service sub-inventory.
• Create maintenance item records, manage materials, and request tools for technicians.
• Execute and analyze T&M (Time & Materials) billings using the Delogic system.
• Manage warranty processes with customers and distributors, including requests for credits/bonuses.
• Prepare, consolidate, and send managerial, operational, and accounting reports.

RMA Analyst

Events

• Lead on-site execution; manage escalations, safety, and contingency plans to deliver a high-quality attendee experience
• Own end-to-end program management for assigned global events from concept through execution and closeout
• Lead event core teams on a regular cadence; drive decisions, remove obstacles, and coordinate workstreams (content, branding, exhibitor/sponsor relations, logistics/operations, project coordination, and satellites)
• Develop event strategy, objectives, and success metrics in partnership with Marketing, Sales, and Product Management; ensure messaging and deliverables align to business priorities
• Build and manage event budgets (up to $3M+), forecast spend, track financial performance, and identify cost optimization opportunities
• Establish and upkeep event governance and standards, including templates, playbooks, and SOPs, to ensure consistent, scalable planning and execution across global events
• Source, negotiate, and manage contracts for venues, sponsors/exhibitors, and third-party vendors in collaboration with Legal, Strategic Sourcing, and Finance
• Create and execute detailed event logistics and operations plans (timelines, run-of-show, registration, travel, on-site production, risk management, and contingency plans)
• Serve as primary liaison across key stakeholders (Finance, Legal, Global Marketing, Community Relations, Events, and regional teams) to align expectations and ensure on-time delivery
• Manage RFP and procurement processes to ensure competitive, compliant vendor selection and clear scopes of work
• Design and analyze post-event feedback (surveys, debriefs, and performance reporting) and translate insights into actionable improvements across the event portfolio
• Monitor event and experiential marketing trends and benchmark competitor events to recommend innovations that enhance attendee engagement and business outcomes

Global Business Events Manager

Sales Engineer

• Drive service contract (AMC/CMC) bookings, renewals, and spares sales for assigned territory and accounts.
• Analyze customer installed base (IB) to identify mandatory and recommended spares requirements.
• Proactively position and sell mandatory and recommended spares based on historical consumption.
• Manage install-base data and develop service revenue plans with Service Operations.
• Identify contract coverage gaps and convert break-fix customers into contract customers.
• Prepare quotations aligned with pricing and approval guidelines.
• Coordinate with field service engineers for contract execution readiness.
• Track service sales pipeline and forecast accuracy using CRM tools (SFDC / ServiceMax).
• Support joint Sales + Service initiatives and obsolete installed base replacement programs.
• Build relationships with municipal customers, consultants, EPCs, and channel partners.
• Ensure timely collection support and adherence to contract terms.
• Meet monthly, quarterly, and annual service revenue targets.

Sales Engineer – Contracts, Spares

Account Manager

• Develop and execute a LATAM Channel Partner strategy aligned with FOBA’s global sales objectives and regional growth plans
• Identify, recruit, and qualify new Channel Partners across priority LATAM markets
• Assess market coverage and partner performance to ensure quality over quantity in the channel footprint
• Support expansion into new countries and vertical markets through channel‑led growth
• Lead the end‑to‑end onboarding process for new Channel Partners, including: Commercial agreements and compliance coordination, Product, application, and sales training
• Ensure partners are fully enabled to represent FOBA’s brand, value proposition, and technical capabilities
• Coordinate onboarding kits, co‑branding assets, and sales tools in collaboration with Marketing and Product teams
• Set clear commercial expectations and targets for Channel Partners
• Monitor partner performance, pipeline health, forecasts, and deal execution
• Conduct regular business reviews with key partners to evaluate performance vs. targets and define corrective actions and growth plans
• Provide market intelligence on competitive activity, customer requirements, pricing and go‑to‑market dynamics in LATAM
• Act as the voice of the LATAM channel internally, collaborating with Global Sales Leadership, Marketing, Product Management, Applications & Service teams

Channel Partner Manager

Paralegal

• Managing and maintaining the Contract Management System (Agiloft), including contract entry, tracking, reporting, and renewals.
• Drafting, reviewing, and administering routine agreements such as nondisclosure agreements (NDAs) Royalty Free License Agreements, Restricted Use Agreements, Beta NDAs under attorney supervision.
• Supporting legal operations by managing Legal Tracker for matter and invoice tracking and coordinating with Finance and outside counsel.
• Organizing and maintaining accurate legal records, files, and documentation.
• Conducting legal research and preparing summaries, reports, and presentations for internal stakeholders.
• Supporting corporate governance activities.
• Supporting litigation and compliance activities as needed.