Global Customer Success Manager

Veralto

Global Customer Success Manager driving adoption and retention for strategic global accounts. Leading cross-functional alignment and QBRs for enterprise customers in a remote setting.

Posted 5/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Owning the global post-sale customer journey (onboarding → adoption → retention)
Leading QBRs / EBRs with executive stakeholders
Building and executing outcome-based Success Plans
Driving adoption and aligning to measurable KPIs
Monitoring customer health and mitigating risks
Partnering with Sales, Services, Support, and Product
Elevating customer feedback into product and roadmap discussions

Requirements

What you’ll need

5–10 years in Customer Success, Consulting, or Strategic Account Management in B2B SaaS
Experience managing enterprise/global accounts
Proven experience leading QBRs / EBRs with executives
Demonstrated ability to drive cross-functional alignment without authority
Experience with CRM/CS tools (Salesforce, Gainsight)

Benefits

Comp & perks

Health, dental, vision, and 401(k) with match starting Day 1!
Flexible working hours in a US Remote environment
Comprehensive health benefits to support you and your family
Professional onboarding and continuous learning opportunities
A highly collaborative, global team environment
Clear career growth and development pathways

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessStrategic Account ManagementOutcome-based Success PlansKPI alignmentRisk mitigationCross-functional alignment

Soft Skills

LeadershipCommunicationStakeholder managementCustomer advocacy