Vendelux

People Operations

• Design and deliver a best-in-class onboarding experience that gets new hires productive, connected, and engaged from day one
• Build and manage performance review cycles, feedback frameworks, and career development programs
• Serve as the primary resource for employee relations — coaching managers, mediating conflict, and handling sensitive matters with discretion and fairness
• Administer and continuously improve compensation, benefits, and equity programs; lead benchmarking as the company scales
• Develop and maintain HR policies, the employee handbook, and compliance documentation across all jurisdictions we operate in
• Partner with leadership on workforce planning, org design, and headcount decisions tied to business goals
• Track and report on people metrics — attrition, engagement, eNPS, and time-in-role — and surface actionable insights to leadership
• Own the HRIS and people tech stack; evaluate and implement new tooling as we grow
• Manage offboarding processes, conduct exit interviews, and translate findings into retention improvements

People & Talent Generalist

Revenue Operations

• Own the end-to-end GTM data strategy, tech stack, and analytics that power pipeline growth, predictable forecasting, and operational excellence.
• Design dashboards and deep-dive analyses spanning lead generation through renewal and expansion
• Monitor KPIs, surface insights, and recommend actions to accelerate revenue growth
• Build integrated funnel and revenue forecasts, align them with Finance, and drive quarterly planning cadences
• Manage quota setting, territory design, and commission plans in partnership with Finance
• Administer and optimize our GTM tools — currently HubSpot
• Evaluate, select, and implement new AI-based tools and automation platforms
• Ensure clean data flow and attribution across all systems
• Manage pipeline health, accounts distribution, deal desk processes, and sales routing
• Own lead-to-close process integrity — handoffs, SLAs, and conversion tracking
• Operationalize campaign attribution, lead scoring, routing, and nurture programs
• Maintain data hygiene between marketing and sales systems
• Instrument expansion, renewal, and NRR metrics; build playbooks that help CS teams perform
• Translate cross-functional feedback into projects that streamline handoffs and reduce GTM friction
• Establish and enforce standards for data quality, enrichment, and governance across all systems

Revenue Operations Lead

Customer Success Manager

• Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines.
• Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step.
• Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network.
• Identify and understand customer needs, challenges, and goals to tailor solutions effectively.
• Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth.
• Communicate and promote proven strategies, methods, and processes that lead to success
• Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction.

Account Executive

• Own and close new Mid-Market opportunities from qualified pipeline through negotiation and signed contract
• Partner with SDRs while also building self-sourced pipeline through outbound prospecting, event-driven outreach, and account-based strategies
• Run consultative, multi-stakeholder sales cycles by developing a deep understanding of each prospect’s event strategy, business goals, pain points, and buying process.
• Maintain accurate pipeline hygiene, next steps, and forecasts in Salesforce
• Represent Vendelux at industry conferences and events to build relationships, generate pipeline, and increase market presence

Mid Market Account Executive

Sales Development Rep

• Make a high volume of daily outbound calls to targeted prospects using a parallel dialer.
• Engage prospects in consultative conversations to uncover challenges and opportunities across a book of business spanning several industries.
• Pre-book meetings for upcoming events across assigned accounts.
• Capture, track, and manage leads using a parallel dialer, and other prospecting tools.

SDR, Cold Call Specialist

Outside Sales

• Attend trade shows, conferences, networking events, and other in-person functions to identify and engage potential leads.
• Initiate conversations with prospects to understand their needs and identify opportunities that align with our solutions.
• Capture, track, and manage leads using Hubspot
• Qualify leads and schedule discovery meetings for Account Executives and senior sales staff.
• Work closely with the marketing and sales teams to align on event strategy, messaging, and follow-up.
• Provide feedback from events to improve targeting, messaging, and event ROI.
• Stay up to date with industry trends and competitor activity to inform outreach strategy.

Field Sales Development Representative

AI Engineer

• Applied AI Innovation: Research and apply modern methods (AI agents, LLMs, RAG, embeddings, supervised/unsupervised learning) to power new product capabilities, prioritizing impact and speed over perfection.
• Enhance User Experience Through AI: Translate business problems into AI solutions that improve user workflows, accelerate insights, and drive measurable value
• Build Agentic Chat Across the Product: Own the architecture and integration of agentic chat capabilities throughout the Vendelux platform — designing the underlying systems that allow AI agents to reason, take action, and surface insights across every surface of the product. You'll establish the patterns for how agents interact with internal data, external tools, and user workflows, turning conversational AI from a feature into a foundational layer of the product experience.
• Build for Scale and Reliability: Architect multi-tenant AI infrastructure that meets the performance, latency, and cost requirements of a growing B2B SaaS product. You'll own observability, evaluation frameworks, and guardrails to keep AI features production-grade.
• Partner Across Product and Engineering: Work closely with product, data science, and application engineering teams to translate business requirements into AI systems. You'll serve as a thought partner to leadership on the AI roadmap, influencing how Vendelux thinks about product differentiation through AI.

Staff Level AI Engineer

• Research and apply modern methods (AI agents, LLMs, RAG, embeddings, supervised/unsupervised learning) to power new product capabilities, prioritizing impact and speed over perfection.
• Translate business problems into AI solutions that improve user workflows, accelerate insights, and drive measurable value.
• Own the architecture and integration of agentic chat capabilities throughout the Vendelux platform — designing the underlying systems that allow AI agents to reason, take action, and surface insights across every surface of the product.
• Architect multi-tenant AI infrastructure that meets the performance, latency, and cost requirements of a growing B2B SaaS product.
• Work closely with product, data science, and application engineering teams to translate business requirements into AI systems.

Senior AI Engineer

Technical Recruiter

• Own full-cycle recruiting for software engineering roles across all levels — sourcing, screening, coordinating, and closing candidates.
• Partner closely with engineering managers and founders to develop a deep understanding of technical requirements, team culture, and hiring bar for each role.
• Build and maintain a robust pipeline of qualified engineering candidates through proactive outbound sourcing, referrals, and community engagement.
• Craft compelling, tailored outreach that resonates with technical talent and clearly communicates our mission and engineering culture.
• Drive a structured, consistent interview process — define evaluation criteria, train interviewers, and ensure a high-quality candidate experience from first contact to offer.
• Manage and negotiate competitive offers with a strong understanding of compensation benchmarks in the current market.
• Track recruiting metrics — pipeline health, time-to-fill, source effectiveness — and use data to continuously improve funnel performance.
• Help shape and evolve recruiting processes, tooling, and employer branding as the company scales.

Product Marketing

• Build clear product messaging that shows how Vendelux drives pipeline, efficiency, and ROI for sales leaders, marketers and event teams.
• Create content that accelerates onboarding and adoption, including guides, one-pagers, webinars, and customer friendly explanations of new features.
• Partner with Customer Success to develop playbooks, campaigns, and materials that expand usage and support upsell and cross sell.
• Support Sales and SDRs with decks, talk tracks, competitive insights, and customer stories that strengthen positioning and improve win rates.
• Join & review customer calls to understand pain points, refine messaging, and identify opportunities to improve adoption.
• Lead product launch communications, planning internal enablement and external announcements that help customers understand and use new capabilities.
• Author ongoing thought leadership and product content that is posted to LinkedIn & blog
• Competitive analysis - keep on top of the event tech landscape

Product Marketing Lead

Account Manager

• Own and drive new business opportunities end-to-end with event organizers — from first conversation to signed deal
• Prospect, qualify, and close new customers across brands, agencies, and strategic partners
• Build and maintain a strong pipeline in a fast-moving environment
• Source and structure data-driven partnerships, including data exchange and technical collaborations, that support revenue growth and product expansion
• Develop long-term relationships with senior stakeholders and decision-makers
• Stay close to customer feedback and market trends to help influence product and positioning
• Represent Vendelux externally at industry events, conferences, and meetings

Head of Event Organizer Partnerships

Operations

• Manage, coach, and develop a team of Campaign Managers and cold callers.
• Build a culture of ownership and accountability—shifting from reactive task execution to proactive, quality-driven performance.
• Set clear performance standards across volume and quality metrics; create visibility and accountability without relying on pressure tactics.
• Define strategy and best practices for targeting, sequencing, personalization, and multi-channel engagement across email, cold calling, LinkedIn, and emerging channels.
• Own the full campaign lifecycle—from launch to QA to performance review—ensuring campaigns hit quality standards and scale efficiently across 200+ customers.
• Own meeting quality end-to-end — ensuring every campaign delivers genuine value to customers, and build the feedback loops and playbooks that make high-quality outcomes repeatable at scale.
• Build the systems, SOPs, and SLA tracking that make execution predictable at scale—removing manual bottlenecks faster than the business creates them.
• Use AI tools and automation to reduce oversight burden and free Campaign Managers from tactical work so they can focus on strategic optimization.
• Define the KPIs, dashboards, and alerting that surface problems before they escalate—giving leadership and customers real-time confidence in campaign health.
• Serve as the primary voice of the Meetings product internally—translating operational pain points and customer outcomes into clear product and automation requirements for Engineering and Product.
• Partner with Customer Success to align on customer goals, onboarding, and campaign performance.
• Bring insights back to the business to improve product, messaging, and GTM strategy.

Head of Meetings Operations

• Meet / exceed sales targets consistently
• Close deals that involve multi-threaded engagements
• Become a product expert and sell into multiple senior personas
• Source pipeline from conferences and through outbound
• Partner with Marketing, SDRs, Product, and Data teams to ensure the proper feedback loop between departments

Enterprise Account Executive

Financial Planning and Analysis

• Own end-to-end forecasting Revenue, Billings, and ARR (including churn, pricing impacts, and retention)
• Lead monthly, quarterly, and annual forecasting with high degree of accuracy and insight into risks and opportunities
• Build and maintain deep, product-level and license-level understanding of performance, analyzing actuals versus forecast
• Manage ARR bridge, providing insight into key monthly and quarterly trends at a customer-level, in addition to KPIs (gross retention, net retention, pricing impacts)
• Maintain strong understanding of financial systems, data flows, and assumptions underpinning ARR forecasts
• Serve as the primary finance partner to Sales and Revenue Operations on bookings and ARR performance
• Partner with Product and Pricing teams to assess financial impact of pricing, packaging, and monetization changes
• Deliver concise, executive-ready insights and materials for leadership, Board reporting and planning discussions
• Eventually Lead, mentor, and develop a high-performing FP&A revenue team while driving automation and best practices
• Support ad-hoc projects and strategic initiatives

People & Talent Generalist

Revenue Operations Lead

Customer Success Manager

Mid Market Account Executive

SDR, Cold Call Specialist

Field Sales Development Representative

Staff Level AI Engineer

Senior AI Engineer

Technical Recruiter

Product Marketing Lead

SDR, Cold Call Specialist

Head of Event Organizer Partnerships

Head of Meetings Operations

Enterprise Account Executive

FP&A Manager