Head of Meetings Operations

Vendelux

Head of Meetings Operations at Vendelux overseeing managed meetings services generating qualified leads. Leading a team to implement performance-driven outreach strategies for client success.

Posted 5/1/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $175,000 - $250,000 per yearWebsite

Tech Stack

Tools & technologies

Apollo

About the role

Key responsibilities & impact

Manage, coach, and develop a team of Campaign Managers and cold callers.
Build a culture of ownership and accountability—shifting from reactive task execution to proactive, quality-driven performance.
Set clear performance standards across volume and quality metrics; create visibility and accountability without relying on pressure tactics.
Define strategy and best practices for targeting, sequencing, personalization, and multi-channel engagement across email, cold calling, LinkedIn, and emerging channels.
Own the full campaign lifecycle—from launch to QA to performance review—ensuring campaigns hit quality standards and scale efficiently across 200+ customers.
Own meeting quality end-to-end — ensuring every campaign delivers genuine value to customers, and build the feedback loops and playbooks that make high-quality outcomes repeatable at scale.
Build the systems, SOPs, and SLA tracking that make execution predictable at scale—removing manual bottlenecks faster than the business creates them.
Use AI tools and automation to reduce oversight burden and free Campaign Managers from tactical work so they can focus on strategic optimization.
Define the KPIs, dashboards, and alerting that surface problems before they escalate—giving leadership and customers real-time confidence in campaign health.
Serve as the primary voice of the Meetings product internally—translating operational pain points and customer outcomes into clear product and automation requirements for Engineering and Product.
Partner with Customer Success to align on customer goals, onboarding, and campaign performance.
Bring insights back to the business to improve product, messaging, and GTM strategy.

Requirements

What you’ll need

8+ years in Operations, or roles involving process design, cross-functional coordination, and team management.
Proven success building and scaling operating models in a fast-paced, high-growth environment—ideally from early-stage foundations.
Strong people manager with experience developing frontline execution teams
Familiarity with B2B cold outreach mechanics—email deliverability, cold calling at scale, sequencing, and the tooling that powers them (e.g., Apollo, Salesloft, Zapier, or equivalents).
Analytical mindset with a track record of diagnosing operational bottlenecks and improving performance through data.
Comfortable with ambiguity—energized by building structure where none exists, and capable of moving fast without a complete playbook.
Strong communicator who brings clarity to complex workflows and can work effectively across Customer Success, Product, and Data teams.

Benefits

Comp & perks

Competitive base salary and bonus
Healthcare covering medical, dental and vision
Work from our NYC HQ
Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas – New Years week

ATS Keywords

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Hard Skills & Tools

process designcross-functional coordinationcampaign lifecycle managementperformance metricsdata analysisoperational bottlenecks diagnosisstrategic optimizationmulti-channel engagementemail deliverabilitycold calling

Soft Skills

team managementcoachingownershipaccountabilitycommunicationclarity in workflowsadaptabilityproblem-solvinginsight generationcustomer alignment