Veeam Software

Engineer

• Performing troubleshooting and analysis, including log file investigation
• Acting as a technical focal point in relationships to fellow IT Professionals
• Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
• Documenting of all customer interactions accurately and within SLA in our CRM tool

Virtualization Backup Engineer

Events

• Lead end-to-end planning and execution of Veeam Launchpad (VL), including strategy, budgeting, logistics, production, vendor management, and onsite delivery.
• Develop engaging event experiences that drive alignment, energy, connection, and business outcomes.
• Translate business objectives into compelling event narratives, content strategies, and attendee journeys.
• Manage agencies, vendors, and cross-functional teams to ensure projects stay on schedule and within budget.
• Serve as a trusted partner to senior leaders and stakeholders across Sales, HR, Marketing, Corporate Communications, Creative, and Executive Leadership.
• Drive project governance, timelines, risk management, and decision-making across multiple workstreams.
• Define event success metrics, measure results, and develop recommendations for continuous improvement.
• Contribute as a workstream lead for VX and VQ, helping deliver exceptional experiences for top performers and executive leaders.
• Continually identify opportunities to improve processes, innovate event formats, and leverage AI to increase efficiency.

Events Manager, Internal Events

General

• Oversee and manage the end-to-end delivery of professional services engagements - holding accountability for outcomes across onboarding, implementation, consulting, and technical advisory program
• Act as the primary point of contact for customers, ensuring alignment of scope, timelines, deliverables, and success criteria
• Ensure technical alignment across data protection for on-premises and cloud environments - coordinating with Enterprise Architects and other technical PS resources to maintain delivery integrity
• Own delivery of project documentation, handover materials, and post-engagement reporting; coordinate knowledge transfer sessions with customer teams
• Identify and support follow-up opportunities with Sales and Customer Success
• Coordinate and lead engagement kick-off calls: Defining team roles, delivery approach, and program governance from day one
• Develop and manage detailed implementation plans, tracking milestones, deliverables, and dependencies across the full project lifecycle
• Coordination of customer stakeholders - providing clear direction, managing workstreams, and maintaining momentum throughout delivery
• Own end-to-end status reporting to all stakeholders - producing regular written updates, executive summaries, and escalation reports
• Lead technical coordination across customer environments, partner resources, and Veeam delivery teams to ensure integration and alignment
• Manage scope changes formally - documenting, assessing impact, and obtaining approval before adjusting delivery plans
• Manage multi-workstream engagements including planning, milestones, and dependencies
• Drive proactive RAID management
• Develop and own project plans - maintaining an accurate, up-to-date view of schedule, resource allocation, and project health
• Coordinate delivery partner and subcontractor resources - managing performance, ensuring quality, and driving accountability against agreed outcomes
• Facilitate structured program governance - running regular delivery forums, decision checkpoints, and steering reviews with customer and internal leadership
• Drive continuous improvement in delivery approach - identifying process gaps and implementing best practice across engagements
• Coordinate across TAMs, Solution Architects, Support, Sales, and Customer Success
• Contribute to delivery playbooks and methodologies
• Lead Technical Program Management activities (e.g. Veeam Cyber Secure) acting as the Veeam program lead for complex partner-driven or channel delivery requirements
• Serve as delivery lead for strategic channel partner engagements, managing program scope, milestones, and outcomes on behalf of Veeam Professional Services
• Build strong stakeholder relationships across customers and internal teams
• Own rollout plans and drive enablement and adoption activities to ensure successful customer outcomes
• Drive alignment and accountability for delivery outcomes
• Manage communications to all project stakeholders - customers, partners, approved subcontractors, and internal account teams - ensuring timely, accurate, and consistent messaging
• Develop and maintain stakeholder engagement plans; proactively manage expectations through clear and regular communication
• Lead change management activities - assessing readiness, coordinating communications, training, and adoption tracking to ensure successful rollout
• Mentor junior team members and share best practices
• Support standardization of delivery processes
• Travel 20–30% as required

Senior Professional Services Engagement Specialist

Account Executive

• Manage sales opportunities end-to-end, including developing bid strategies, pricing models, teaming arrangements, and proposal submissions
• Collaborate with Systems Engineers and Solutions Architects to design technical solutions, identify organization-wide IT and mission needs, and address factors impacting solution delivery. Serve as a thought leader for the team
• Build and maintain relationships with Veeam colleagues (inside sales, commercial sales, marketing, engineering), as well as external channel and alliance partners, to identify new opportunities and implement effective strategies
• Engage with Federal Executives, Federal Systems Integrators, partners, and other stakeholders to define project requirements, resolve program issues, and develop long-term initiatives
• Participate in and coordinate marketing activities targeting enterprise accounts
• Execute territory, account, and opportunity plans to optimize revenue generation
• Travel within the assigned territory as required
• Provide written and oral reports to customer management, contract program managers, Veeam senior leadership, and government representatives
• Fulfill additional duties as assigned

Federal Account Executive

People Operations

• Partner with Sales leaders as a trusted advisor, delivering people strategies and insight that enable business goals and organizational effectiveness.
• Own hiring, onboarding, retention, and succession planning—identifying critical roles, developing high-potential talent, and program-managing workforce/org design initiatives.
• Lead change initiatives that improve agility and effectiveness, and build a culture of continuous improvement through engagement and development.
• Partner with Employee Relations on complex cases and compliance, and coach managers on goal setting, performance management, and feedback.
• Assess capability gaps and coach leaders to build development plans that drive growth and readiness.
• Use analytics to identify workforce trends and risks, delivering executive-ready reporting and recommendations.
• Champion DEI across hiring and development, and partner with People & Culture Centers of Excellence to deliver scalable, cohesive programs.

People Partner Director, Sales

QA Engineer

• Review business and technical requirements to ensure completeness, clarity, and testability
• Create and maintain test cases, test scenarios, and test documentation
• Perform functional, regression, and integration testing
• Validate implemented features and bug fixes in development and staging environments before production release
• Verify integrations between AEM CMS, Keycloak, and related systems
• Identify, document, and track defects in collaboration with developers and business analysts
• Participate in sprint activities, planning sessions, and QA discussions
• Support release validation and go-live readiness activities
• Contribute to continuous improvement of QA processes and testing practices

Middle QA Engineer

Technical Account Manager

• Provide input to the writing of proposals and Statements of Work
• Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables
• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
• Assist with assessment and design of solutions
• Assist with Veeam Software solution implementation effort estimation
• Assist with post-installation issues
• Create white papers, solutions guides, best practices, custom documentation, etc.
• Deliver onsite knowledge transfer on Veeam Software solutions
• Assist in the selling of Professional Services
• Document configuration and completed activities
• Analyze installed environments and guide optimal Veeam Software configurations
• Facilitate communication between client and Veeam support
• Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions
• Provide input for improvement of process and documentation
• Overnight travel to meet company goals and objectives
• Perform other duties, as assigned

DevOps Engineer

• Get up to speed on the full platform — all VDC workloads, dependencies, and risk areas. Much of this will happen through code, docs, and conversations rather than direct environment access.
• Work with SMEs across the org to fill knowledge gaps and build onboarding material for the team.
• Write and maintain runbooks, architecture docs, and operational guides.
• Design infrastructure for high availability and fault tolerance on Azure (including Azure Government).
• Define SLIs, SLOs, and error budgets where none exist today.
• Run incident response and blameless postmortems. Turn incidents into improvements.
• Identify reliability risks across modern and legacy workloads and build practical remediation plans that work within compliance constraints.
• Close observability gaps — define instrumentation requirements and drive implementation.
• Set alerting, telemetry, and monitoring standards with partner teams.
• Build automation to reduce toil and support fleet management.
• Participate in on-call rotations.
• Work with IaC, CI/CD, deployment automation, and config management — including in air-gapped or compliance-restricted environments.
• Build and maintain testing, canary deployment, and release validation pipelines.
• Integrate chaos engineering and monitoring tools, adapting choices to meet regulatory requirements.
• Work across product, platform, security, legal, compliance, and operations teams.
• Own problems end-to-end — identify gaps, drive solutions, don't wait for direction.
• Mentor other engineers and help spread SRE practices across the org.

Senior Site Reliability Engineer – FedRamp

Technical Customer Success

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
• Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
• Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

Customer Success Engineer, Spanish Required

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
• Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
• Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership

Customer Success Engineer, English Required

Customer Success Manager

• Lead, coach, and develop a team of Customer Success Engineers, which may include junior managers, to deliver consistent, high-quality customer outcomes.
• Set clear expectations, performance standards, and operating rhythms for onboarding, adoption, success planning, resilience assessments, executive reviews, and renewal risk mitigation.
• Drive scalable technical capability across the team, including expertise in Veeam Data Platform, disaster recovery and resilience, cloud platforms, virtualization, storage, operating systems, and automation.
• Establish and improve standards for customer success plans, adoption roadmaps, account scorecards, health checks, quarterly business reviews, resilience reporting, and executive communication.
• Ensure Customer Success Engineers translate customer business objectives into co-signed, measurable success plans with time-bound value milestones.
• Champion resilience as a customer outcome by standardizing the use of maturity assessments, recoverability validation, recovery simulations, health checks, and gap remediation planning.
• Monitor customer health, adoption, sentiment, renewal readiness, and expansion indicators across the team’s book of business.
• Act as a senior advisor and escalation point for strategic enterprise customers, especially when resilience posture, executive alignment, adoption risk, or renewal risk requires leadership intervention.
• Partner with Sales, Renewals, Technical Account Management, Support, Product, and Professional Services to align customer success engineering activities with account strategy, product roadmap feedback, and revenue priorities.
• Build repeatable plays, enablement, and best practices that improve time-to-first-value, adoption breadth and depth, retention, expansion readiness, and referenceability.
• Drive continuous improvement in team operations, including capacity planning, account coverage, scorecard hygiene, forecasting inputs, and operating efficiency.
• Contribute to business planning by identifying growth opportunities, influencing account strategy, supporting expansion motions, and aligning team performance with retention and revenue goals.
• Ensure the team remains focused on advisory, adoption, resilience, and value realization outcomes while routing break-fix issues, hands-on technical operations, commercial negotiations, and renewal quoting to the appropriate teams.

Senior Manager, Enterprise Customer Success

Sales Engineer

• Partner with mid-market and enterprise customers as a trusted technical advisor throughout the sales cycle, delivering solution architecture, technical guidance, and pre-sales engineering expertise.
• Manage multiple concurrent opportunities in a fast-paced environment, balancing deep technical engagement with responsiveness and efficient deal progression.
• Lead complex sales engagements from discovery through solution design, technical validation, and proof-of-concept (POC) execution, driving successful technical outcomes that support deal closure.
• Apply expertise across enterprise infrastructure, including data resilience, virtualization, cloud platforms, networking, security, and modern IT architectures to solve customer challenges.
• Demonstrate and articulate the business and technical value of proposed solutions, helping customers improve operational resilience, reduce risk, optimize costs, and achieve strategic objectives.
• Advise customers on data security, privacy, governance, and regulatory considerations that influence enterprise data protection and IT strategies.
• Educate customers on emerging technologies, including AI, machine learning, and large language models (LLMs), and demonstrate how resilient, trusted data enables successful AI and analytics initiatives.
• Deliver compelling presentations, product demonstrations, workshops, and technical discussions for audiences ranging from practitioners and architects to executive stakeholders.
• Operate with a high degree of ownership and accountability, making sound decisions independently while collaborating effectively on complex or high-impact situations.
• Partner closely with sales teams, channel partners, and technology alliances to advance opportunities, generate pipeline, and ensure technical alignment throughout the customer journey.
• Mentor and support team members by sharing technical expertise, promoting best practices, and fostering a culture of continuous learning and collaboration.

Sales Systems Engineer, Commercial

Account Manager

• Achieving revenue targets and goals for the territory
• Developing and executing territory plan with the focus on Channel Partners
• Recruiting, training and enabling channel partners
• Working closely with Veeam Account Managers and Channel Partners on closing large enterprise deals
• Account mapping with the focus on Channel Partners
• Track record of accomplishment selling in the virtualization / IT Infrastructure market
• Quarterly Target setting and tracking
• Recurrent meetings with the focus on Channel Partners
• Recurrent follow up with the focus on Channel Partners
• Proven relationships in top channel partners and the ability to open new ones
• Strong knowledge of consultative sales that gets results

Partner Manager

Director

• Develop and execute the Central channel sales strategy to achieve ambitious revenue and growth targets.
• Evolve the channel model from a push to a pull-push approach, driving stronger pipeline creation and value-based selling.
• Monitor sales performance, pipeline health, and forecasts to ensure business goals are met or exceeded.
• Lead, coach, and motivate the UKI channel sales team to deliver consistent results.
• Build a strong sales mentality within the team, ensuring achievement of weekly, monthly, quarterly, and annual targets.
• Promote a culture of ownership, accountability, and continuous improvement.
• Build and maintain strong executive relationships with key resellers, distributors, and service providers.
• Collaborate with strategic alliances (e.g., Microsoft, AWS) and global/regional SIs to enhance Veeam’s enterprise ecosystem.
• Engage Veeam senior executives in key partner meetings where required.
• Align with Country Leaders, Enterprise & Commercial Sales, Marketing, and Technical Sales to ensure coordinated execution.
• Contribute to regional and EMEA-wide channel initiatives focused on innovation and operational excellence.