Virtualization Backup Engineer

Veeam Software

Technical Customer Support for Veeam handling virtualization backup challenges and client issues, ensuring effective troubleshooting and analysis in a fast-paced environment.

Posted 7/23/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and analysis of technical issues, particularly in Windows Server environments and networking configurations. Proficient in customer interaction and documentation, ensuring timely resolution of client problems.

Highest-signal resume keywords

Windows Server AdministrationTCP/IP Networking ConfigurationVeeam TroubleshootingFluent English CommunicationTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Server 2016Windows Server 2019Windows Server 2022Windows 10Windows 11TCP/IPNetworking TroubleshootingVMware ESX(i)Microsoft Hyper-VSQL Database

Soft Skills

Ownership of Client IssuesAbility to Explain Technical InformationExcellent Time ManagementAdaptability in Fast-Paced Environment

Tools & Technologies

CRM ToolMicrosoft Exchange Server

Industry Keywords

Log File InvestigationBreak/Fix ScenarioNATDHCPDNSUNIX KnowledgeLinux Knowledge

Tech Stack

Tools & technologies

DNSFirewallsLinuxOracleSQLTCP/IPUnixVMware

About the role

Key responsibilities & impact

Performing troubleshooting and analysis, including log file investigation
Acting as a technical focal point in relationships to fellow IT Professionals
Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
Documenting of all customer interactions accurately and within SLA in our CRM tool

Requirements

What you’ll need

Fluent English (reading/writing/speaking)
Advanced user or administrative level with the following areas: Windows Server 2016 / 2019 / 2022 / 2025, Windows 10 / 11
Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)
As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle)
Ability to quickly learn, understand and explain technical information
Ability and desire to take ownership of client issues through resolution
Excellent time management skills
Ability to work in a fast-paced environment

Benefits

Comp & perks

18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Private medical coverage for you and up to four dependents
Life, accident, and disability insurance with enhanced coverage
Annual flexible wellbeing allowance for physical and mental wellness
Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
Meal, fuel, and transportation benefits based on work arrangement
Daycare reimbursement and safe cab facility for eligible employees
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning