Senior Professional Services Engagement Specialist

Veeam Software

Sr Professional Services Engagement Specialist managing high-impact customer engagements at Veeam Software. Delivering quality outcomes across data protection and resiliency.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $103,200 - $264,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Technical Program Management, overseeing end-to-end delivery of professional services engagements while ensuring alignment with customer expectations and project milestones. Capable of driving continuous improvement in delivery processes and managing stakeholder communications effectively.

Highest-signal resume keywords

Technical Program ManagementStakeholder EngagementProject DocumentationDelivery GovernanceChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementImplementation PlanningRAID ManagementDelivery IntegrityTechnical Coordination

Soft Skills

CommunicationLeadershipMentoringRelationship BuildingProblem Solving

Tools & Technologies

Veeam Cyber SecureDelivery PlaybooksProject Tracking Tools

Industry Keywords

Professional ServicesOnboardingConsultingCloud EnvironmentsData Protection

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Oversee and manage the end-to-end delivery of professional services engagements - holding accountability for outcomes across onboarding, implementation, consulting, and technical advisory program
Act as the primary point of contact for customers, ensuring alignment of scope, timelines, deliverables, and success criteria
Ensure technical alignment across data protection for on-premises and cloud environments - coordinating with Enterprise Architects and other technical PS resources to maintain delivery integrity
Own delivery of project documentation, handover materials, and post-engagement reporting; coordinate knowledge transfer sessions with customer teams
Identify and support follow-up opportunities with Sales and Customer Success
Coordinate and lead engagement kick-off calls: Defining team roles, delivery approach, and program governance from day one
Develop and manage detailed implementation plans, tracking milestones, deliverables, and dependencies across the full project lifecycle
Coordination of customer stakeholders - providing clear direction, managing workstreams, and maintaining momentum throughout delivery
Own end-to-end status reporting to all stakeholders - producing regular written updates, executive summaries, and escalation reports
Lead technical coordination across customer environments, partner resources, and Veeam delivery teams to ensure integration and alignment
Manage scope changes formally - documenting, assessing impact, and obtaining approval before adjusting delivery plans
Manage multi-workstream engagements including planning, milestones, and dependencies
Drive proactive RAID management
Develop and own project plans - maintaining an accurate, up-to-date view of schedule, resource allocation, and project health
Coordinate delivery partner and subcontractor resources - managing performance, ensuring quality, and driving accountability against agreed outcomes
Facilitate structured program governance - running regular delivery forums, decision checkpoints, and steering reviews with customer and internal leadership
Drive continuous improvement in delivery approach - identifying process gaps and implementing best practice across engagements
Coordinate across TAMs, Solution Architects, Support, Sales, and Customer Success
Contribute to delivery playbooks and methodologies
Lead Technical Program Management activities (e.g. Veeam Cyber Secure) acting as the Veeam program lead for complex partner-driven or channel delivery requirements
Serve as delivery lead for strategic channel partner engagements, managing program scope, milestones, and outcomes on behalf of Veeam Professional Services
Build strong stakeholder relationships across customers and internal teams
Own rollout plans and drive enablement and adoption activities to ensure successful customer outcomes
Drive alignment and accountability for delivery outcomes
Manage communications to all project stakeholders - customers, partners, approved subcontractors, and internal account teams - ensuring timely, accurate, and consistent messaging
Develop and maintain stakeholder engagement plans; proactively manage expectations through clear and regular communication
Lead change management activities - assessing readiness, coordinating communications, training, and adoption tracking to ensure successful rollout
Mentor junior team members and share best practices
Support standardization of delivery processes
Travel 20–30% as required

Requirements

What you’ll need

8+ years of IT experience; including 5 years or more of Technical Program Mgmt

Benefits

Comp & perks

Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning