Customer Success Engineer, English Required

Veeam Software

Customer Success Engineer for Veeam, focusing on client onboarding and technical solutions. Drive long-term success and resilience for customers in the Data Platform arena.

Posted 7/17/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer account configuration, data backup and recovery strategies, and stakeholder engagement, with a strong focus on translating business outcomes into technical adoption roadmaps. Proficient in utilizing the Veeam Data Platform and conducting recovery simulations to enhance data resilience.

Highest-signal resume keywords

Customer-Facing Engineering ExperienceVeeam Data Platform ExpertiseVMCE CertificationExecutive Stakeholder EngagementProtection Plan Design and Execution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Backup and RecoveryScripting/AutomationVirtualizationCloud PlatformsOperating SystemsRecovery SimulationsMigration StrategiesProtection PlansDR&R Best PracticesTechnical Adoption Roadmaps

Soft Skills

Excellent CommunicationCross-Functional CollaborationStakeholder Management

Certifications & Qualifications

VMCE CertificationAWS Solutions ArchitectMicrosoft Azure Administrator

Industry Keywords

Data Resilience Maturity ModelARREnterprise AccountsCommercial-Named AccountsTechnical ConsultingPre-Sales SETechnical Account Manager

Tech Stack

Tools & technologies

AWSAzureCloud

About the role

Key responsibilities & impact

Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership

Requirements

What you’ll need

5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
Advanced level of English
Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
VMCE certification required (may be completed post-hire within an agreed timeframe).
Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
Excellent communication, cross-functional collaboration, and stakeholder management skills.

Benefits

Comp & perks

24 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Private medical, dental, and optical insurance for employees and dependents
Life and disability insurance worth 2x gross annual salary
Monthly meal card with €10.46 per working day
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning