Vanguard

Manager

• Provide strategic direction for a newly formed team structure with the ability to have direct client/plan sponsor engagement and impact.
• Serve as a key partner to client relationship teams serving and driving outcomes for our broad client segments, including our largest enterprise relationships.
• Lead strategic initiatives that materially shift outcomes (i.e. participant satisfaction, plan sponsor retention, cross enterprise results, etc.).
• Create a seamless enterprise experience for participants by reducing handoffs across VWS and Personal Wealth (PW).
• Shape and influence partners (including plan sponsor) to refine concierge and education team SLAs, capacity models, and volume strategy to inform targeted marketing and growth decisions.
• Proactively propose opportunities to enhance team effectiveness/efficiency and then implement a plan of action while influencing senior stakeholders to enable these changes.
• Influence career pathways and talent mobility for concierge crew across Vanguard.
• Maintain highly effective relationships with the plan sponsor and internal partners.
• Own day-to-day OKR execution and provide regular team leader and crew coaching.
• Accountable for team performance, participant and plan sponsor satisfaction and reporting.
• Provide supervision, controls, and WSP oversight to meet risk and regulatory standards.

Senior Manager, Concierge & Education Consulting

Consultant

• Lead the planning and execution of strategic client engagements, ensuring executive readiness and stakeholder alignment
• Design and conduct analyses to assess internal and client-driven opportunities (e.g., partnerships, products, solutions)
• Synthesize findings into clear, actionable recommendations and present to senior leadership
• Manage multiple strategic initiatives, tracking outcomes and driving progress
• Mentor and coach junior team members, sharing best practices and building business acumen
• Play a key role in shaping and building the Strategic Enablement team’s operating model and infrastructure, ensuring the function is positioned for long-term success and impact.

Senior Consultant, Strategic Enablement

• Assist in planning and coordinating client engagements, including executive meetings and leadership forums
• Conduct research and analysis related to internal and client-driven opportunities (e.g., partnerships, products, solutions)
• Prepare materials and presentations for senior leaders and client discussions
• Track progress on strategic initiatives and help communicate outcomes to stakeholders
• Support the ongoing development of team processes and infrastructure to help build a best-in-class Strategic Enablement function

Consultant, Strategic Enablement

Artificial Intelligence

• Lead comprehensive risk assessments across a rapidly-evolving technology landscape
• Drive evaluations of security controls across cloud, on-prem, and AI-powered platforms
• Use advanced AI tools to continuously monitor, track, and predict risks
• Collaborate with IT leaders and business units to shape secure implementations
• Define best practices for risk assessments and vulnerability management
• Analyze complex security incidents and lead special projects

Senior Technical Risk Assurance Analyst – AI

Events

• Manage and triage all incoming notifications of suspected fraud
• Leverage analytical tools to identify, prevent, and mitigate fraud risks
• Support execution of fraud investigations and contribute to effective strategies and tactics
• Corresponds with Vanguard business partners and outside financial institutions
• Update existing documentation on current and previously handled cases

Fraud Investigation & Prevention Analyst

Client Services Representative

• Act as the liaison for Vanguard Workplace clients
• Partner with Client Services, Implementation Services, Operations, Trust Services, Participant Services
• Coordinate resolution of processing and administrative issues
• Communicate issues related to daily plan administration
• Analyze operational issues and identify trends
• Recommend strategic plan and workflow changes

Client Service Representative I

Communications

• Design, implement, and manage enterprise unified communications and collaboration platforms
• Identify opportunities to improve resiliency, performance, and user experience
• Provide senior-level support for mission-critical communication services
• Lead major incident response, root cause analysis, and remediation planning
• Define and enforce platform architecture and technical standards
• Manage change control processes and provide post-deployment support
• Evaluate vendor platforms and recommend technology solutions
• Develop and maintain operational documentation
• Mentor junior engineers and serve as a technical escalation point
• Support ongoing system administration and participate in cross-functional initiatives

Senior Unified Communications – Collaboration Engineer

Call Center Representative

• Leads a high-impact contact center function within Vanguard’s Participant Services.
• Oversees both onshore teams and offshore partner performance.
• Participates in the development of Vanguard's service model to enhance the client experience.
• Identifies trends and opportunities for improvement.
• Oversees changes to departmental policies and procedures.
• Develops working relationships with internal partners.

Senior Manager, Contact Center and Supplier Oversight

Cloud Engineer

• Design, implement, and support enterprise GCP platform capabilities
• Build scalable, secure, and reusable platform patterns
• Automate cloud infrastructure provisioning using Terraform
• Partner with Security and Governance teams
• Manage, monitor, and operate GCP environments using Cloud Monitoring
• Provide advanced production support, incident response, and root-cause analysis
• Partner with application teams to onboard workloads

MultiCloud Engineer

Engineering Manager

• Lead the Investment Performance Modernization initiative in AWMT
• Drive Mainframe modernization to AWS (Glue, PySpark, Redshift)
• Own end-to-end delivery, risks, and stakeholder alignment
• Ensure scalable, reliable, and high-quality data solutions
• Define and evolve testing strategy across unit, API, integration, E2E, performance, and resilience testing
• Manage and deliver the next generation of Advice Money Movement
• Champion AI and emerging tech adoption

Engineering Manager, IT Delivery

Risk

• Administer and maintain core CMDB reference data, including configuration items, vendors, companies, locations, and organizational hierarchies
• Support data quality initiatives, including normalization, duplicate remediation, and lifecycle management
• Enable and support CMDB certification and attestation campaigns to ensure data accuracy and completeness
• Define and maintain governance policies, standards, and controls aligned with audit and risk expectations
• Partner with platform and operations teams to convert governance requirements into workflows, controls, and system guardrails
• Identify gaps, trends, and opportunities for improvement through data analysis and stakeholder engagement
• Develop and maintain data quality metrics, dashboards, and reporting frameworks
• Prepare governance insights and reporting for leadership, audit, and compliance discussions
• Support governance for AI usage leveraging CMDB data, ensuring controlled, compliant, and intentional use
• Define and document AI governance guardrails, including approved datasets, controls, and escalation paths
• Assist in translating AI governance requirements into process controls and certification checkpoints
• Contribute to AI-ready processes supporting future capabilities such as AIOps, predictive analytics, and AI control frameworks

CMDB Platform Administrator – ITIL Process Governance

Financial Planning and Analysis

• Manage the new account setup and operational maintenance of Vanguard's direct indexing business
• Timely and accurate setup of new Separately Managed Accounts (SMAs)
• Includes validation of data completion along Vanguard’s acceptance of portfolio instruction
• Review of data inputs (client info, investment directive, holdings) across various platforms and software
• Management of other operational risk-exception reports and tasks, used to support VPI's management of client portfolios
• Effective communication and updates across both internal and external stakeholders
• Support work and data input from other members of the department, including coverage and data quality validation
• Support process improvements efforts. Identify areas of inefficiency or risk, verbalize recommendations, collaborate with team-members, execute on
• Participate in special projects and performs other duties as assigned

Junior Fund and Investment Operations Analyst

Compliance

• Help deliver on investment in GRC modernization.
• Lead risk assessments, design and scale governance, risk, and compliance programs.
• Serve as a trusted advisor to teams.
• Recommends, develops, implements, and monitors enterprise-wide information security policies, standards, and operational guidelines.
• Conduct security and fraud assessments, risk analyses, and assess contingency plans.
• Supports the development and maintenance of a portfolio of global security and fraud policies and standards.
• Responsible for oversight of management and decisions related to methodology and policy for all Security and fraud functions.
• Advises key stakeholders during policy discussions.
• Works with Compliance and Regional Security and Fraud teams to understand global regulatory requirements.

Governance, Risk & Compliance Analyst, Specialist

Technical Product Manager

• Leads the strategic vision and roadmap for a technical product or products with cross-divisional impact
• Manages technical strategy and implementation for Client Experience data products
• Owns Data Dependency monitoring/alerts ecosystem
• Manages analytics data and ensures data quality and data governance standards are achieved
• Leads development and implementation of new technical cross-divisional products
• Collaborates with cross-functional technical teams to optimize data quality and data governance ecosystem
• Builds and leads the team’s “Data Dependency” program
• Engages with internal analytics partners to understand business strategy and objectives
• Manages a series of senior leadership OKR Metrics and respective SQL code

Client Experience Technical Product Owner

Backend Engineer

• Manages projects or multiple workstreams within a broader project or program
• Develops, implements, and monitors project plans
• Designs and refines market segmentation frameworks
• Partners with Sales/Service and Marketing to develop and execute integrated go-to-market plans
• Develops and delivers enablement strategies, tools, and content
• Leverages competitive intelligence and market insights
• Provides insight on best practices and common obstacles
• Communicates project status, risks, and key insights regularly
• Builds and maintains effective relationships
• Proactively identifies, manages, and mitigates risks and issues
• Participates in special projects and performs other duties as assigned