CMDB Platform Administrator – ITIL Process Governance

Vanguard

Governance Administrator managing CMDB data stewardship and compliance at Vanguard. Ensuring data quality initiatives and supporting AI governance leveraging CMDB data.

Posted 5/13/2026full-timeWayne • North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudITSMServiceNow

About the role

Key responsibilities & impact

Administer and maintain core CMDB reference data, including configuration items, vendors, companies, locations, and organizational hierarchies
Support data quality initiatives, including normalization, duplicate remediation, and lifecycle management
Enable and support CMDB certification and attestation campaigns to ensure data accuracy and completeness
Define and maintain governance policies, standards, and controls aligned with audit and risk expectations
Partner with platform and operations teams to convert governance requirements into workflows, controls, and system guardrails
Identify gaps, trends, and opportunities for improvement through data analysis and stakeholder engagement
Develop and maintain data quality metrics, dashboards, and reporting frameworks
Prepare governance insights and reporting for leadership, audit, and compliance discussions
Support governance for AI usage leveraging CMDB data, ensuring controlled, compliant, and intentional use
Define and document AI governance guardrails, including approved datasets, controls, and escalation paths
Assist in translating AI governance requirements into process controls and certification checkpoints
Contribute to AI-ready processes supporting future capabilities such as AIOps, predictive analytics, and AI control frameworks

Requirements

What you’ll need

Minimum of five years related work experience
At least one year of IT service management experience
Undergraduate degree or equivalent combination of training and experience
ITIL Foundation Certification
Experience in IT systems, CMDB, data administration, or governance environments
Data normalization experience and ability to maintain high-quality structured data
Data governance experience, including policies, standards, and controls
Ability to operate as a technical administrator while effectively communicating within a governance and process-driven environment
Understanding of ITIL processes and service management concepts
Experience or exposure to cloud platforms (AWS, Azure, or similar)
Strong communication and collaboration skills across technical and business stakeholders.
Hands-on experience with ServiceNow (CMDB, ITSM modules) preferred
ServiceNow System Administrator (SNOW SysAdmin) certification or willingness to obtain within 1 year preferred
Cloud certification or demonstrated cloud expertise (AWS, Azure, etc.) preferred
Knowledge of CMDB governance, certification campaigns, and audit readiness practices preferred
Experience with reporting, dashboards, or data analytics tools preferred
Exposure to AI governance, AIOps, or automated service management processes preferred

Benefits

Comp & perks

Flexible working hours
Professional development opportunities

ATS Keywords

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Hard Skills & Tools

data normalizationdata governancedata analysisreporting frameworksdata quality metricsAI governanceIT service managementconfiguration management database (CMDB)cloud platformsAIOps

Soft Skills

communicationcollaborationstakeholder engagementorganizational skillsleadership

Certifications

ITIL Foundation CertificationServiceNow System Administrator (SNOW SysAdmin)cloud certification