Senior Manager, Contact Center and Supplier Oversight

Vanguard

Senior Manager leading contact center and supplier oversight at Vanguard. Overseeing teams and enhancing client experience in the financial services sector.

Posted 5/14/2026full-timeMalvern • Arizona, Pennsylvania • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Leads a high-impact contact center function within Vanguard’s Participant Services.
Oversees both onshore teams and offshore partner performance.
Participates in the development of Vanguard's service model to enhance the client experience.
Identifies trends and opportunities for improvement.
Oversees changes to departmental policies and procedures.
Develops working relationships with internal partners.

Requirements

What you’ll need

Minimum of eight years related work experience in the Financial Services industry.
Three years experience in client services preferred.
Supervisory experience preferred.
Undergraduate degree or equivalent combination of training and experience.
Graduate degree preferred.
This job requires a regulatory licenses 6 & 63.

Benefits

Comp & perks

Health insurance
Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipclient experience enhancementrelationship buildingtrend identificationpolicy development

Certifications

regulatory license 6regulatory license 63