USAA

Performance Marketing

• Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies
• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy
• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change
• Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper level management
• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences
• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA)
• Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply
• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements
• Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions
• Delivers analysis/findings in a manner that conveys understanding, influences mid to upper level management, garners support for recommendations, drives business decisions, and influences business strategy
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Mid-Level Decision Science Analyst – P&C Paid Social, Programmatic, Direct Mail

Manager

• Manages moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues
• Applies intermediate knowledge of claims litigation processes
• Proactively manages litigation and acts as liaison with members, internal and external counsel
• Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions
• Represents USAA at mediations, case conferences, and/or trials
• Reviews, audits, and approves legal fees and expenses
• Partners and/or directs law firm vendors to facilitate timely lawsuit resolution
• Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements
• Recognizes and solves routine and intermediate issues arising out of legal case management
• Follows practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes
• Interacts with membership, attorneys and management to advise on moderately complex litigation
• Ensures members receive high levels of service from themselves and law firm vendors
• May act as an informal resource for team members
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Claims Litigation Manager – Auto

Technical Product Manager

• Work with the team that focuses on the integration and delivery of advice
• Governing advice standards to ensure alignment with USAA's Core Principles
• Creation and curation of advice content across more than 50 unique categories
• Performs the discovery, delivery, and performance of digital and technology products
• Collaborates with internal stakeholders and partners to tackle complex problems
• Designs and drives implementation of multi-platform technology and digital solutions
• Optimizes and improves existing products and experiences to drive KPIs and KRIs
• Employs Human-Centered Design and Design Thinking methodologies

Digital Product Manager – Mid Level

Marketing

• Leverages expert business, analytical and technical knowledge to lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies.
• Applies advanced analytical techniques to solve business problems that are typically large scale with significant impact to current and/or future business strategy.
• Organizes and oversees the development of requirements/resources necessary to meet established objectives.
• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make recommendations to answer the business objective and drive the appropriate change.
• Translates recommendation into communication materials to effectively present to all levels of management.
• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
• Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.
• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.
• Monitors, understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• Succinctly delivers complex analysis/findings in a manner that conveys understanding, influences senior executives, garners support for recommendations, drives business decisions, and influences business strategy.
• Provides subject matter expertise in operationalizing recommendations.
• Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge.
• Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework).
• Innovates to create new and emerging data sets, and incorporation (data wrangling, data munging) into new insights.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Lead Decision Science Analyst – P&C Marketing Measurement, Optimization

Customer Success Manager

• Leads the Association-wide transformation of inbound and outbound marketing and sales engagement capabilities
• Owns and innovates the implementation of platforms such as CRM systems, Adobe Campaign, Salesforce Marketing Cloud, and outbound channel tools for email, SMS, and call outreach
• Champions a data-driven, customer-centric approach to engagement by designing scalable, compliant, and personalized communication strategies across channels
• Oversees a portfolio of inbound and outbound solutions, ensuring alignment with marketing, sales, and digital transformation initiatives
• Builds strong executive partnerships across business units to accelerate adoption, foster innovation, and deliver measurable impact on customer acquisition and retention
• Serves as a mentor and thought leader for senior teams, inspiring excellence and continuous improvement
• Ensures a streamlined, future-ready engagement infrastructure that evolves with industry trends and positions the organization at the forefront of omnichannel marketing and sales enablement

Director, MarTech Inbound/Outbound, CRM

Underwriter

• Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.
• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.
• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
• Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper-level management.
• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
• Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.
• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.
• Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• Delivers analysis/findings in a manner that conveys understanding, influences mid to upper level management, garners support for recommendations, drives business decisions, and influences business strategy.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Mid-Level Decision Science Analyst – P&C Underwriting Analytics

• As a strategic partner, leads or collaborates with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches.
• Develops team reputation as highly skilled experts in the area of decision science support.
• Oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations.
• Monitors, understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts and provides business rationale and justification for additional needs.
• Understands the business direction, environment and strategies, to set the analytic direction and creates strategy to execute the approach that will influence business and drive change.
• Leads the effort and/or partners with analytics teams to build USAA core analytics capabilities and processes.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Assigns and or Serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making.
• Maintains and innovates knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.
• Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge.
• Works with IT/CTO partners to advance new data and platforms that correspond to evolving skill sets.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Director – Marketing Attribution & Optimization

• Leads discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions.
• Leads integration of the analytic strategy and business strategy.
• Oversees efforts to identify key business assumptions and hypotheses around line of business strategy.
• Continuously refines hypotheses and identifies business questions to explore further.
• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience and provides support to lower levels towards this effort.
• Collaborates with key stakeholders to evaluate and uncover complex or critical strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.
• Applies expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.
• Effectively influences and drives strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills.
• Serves as a team lead and provides guidance and on-the-job training to team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Lead Business Strategy Analyst – Marketing Analytics Enablement

Financial Planning and Analysis

• Leads team or process in delivery of financial forecasts/plans for a business area or function; guides team members and oversees implementation of forecasting/planning process and model improvement initiatives and business solutions.
• Prepares and guides team on complex financial reports and analysis or cost benefit analysis to support and provides insight for internal and external management decision-making.
• Interprets complex financial information and makes recommendations to business leaders.
• Implements solutions to key financial and operational opportunities.
• Contributes to achievement of business goals and objectives by delivering value-added business decision support to customers and business partners across the organization.
• Acts as a valued business partner by providing informed, proactive analysis and business insights to enable effective decision-making and efficient resource utilization.

Senior Financial Analyst

• Performs workload management and prioritization duties in support of operations for the functional area assigned.
• Applies subject-matter-expert functional knowledge to lead subordinate workers in producing work deliverables in support of departmental initiatives.
• Develops functional policies, procedures and guidelines.
• Identifies opportunities and facilitates major improvements to processes and systems.
• Ensures that the assigned application group develops processes and tools that contribute to the company business objectives.
• Ensures that all application processes developed internally or by external service providers are conducted in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation.
• Oversees the assessment of the technical and business fitness of the application portfolio and their associated costs and risks.
• In partnership with CTO, Infrastructure and IT Security, ensures that the organization's applications are effectively secured and that risks are mitigated and comply with legal and corporate privacy and confidentiality rules.
• Establishes management routines to ensure appropriate oversight of the organization’s software development and maintenance activities.
• Serves as financial steward for the organization and manages relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization.
• Evaluates and selects third party vendors to provide value added services.
• Facilitates the contracting process through the Third-Party Risk Management (TPRM) enterprise process.
• Responsible for contract company/service performance providing timely feedback to ensure the best value for USAA.
• Collaborates with CTO to ensure that solutions are consistent with technology standards.
• Works across IT and business partners to reduce technical debt.
• Collaborates with other leaders and/or stakeholders and develop an application development strategy that aligns with business strategy, adds value and is within budget constraints.
• Responsible for team’s adherence to SDLC and applicable controls.
• Works to ensure teams have appropriate, development plans consistent with domain of expertise.
• Mentors across the technical community.
• Provides oversight to the engagement with the business DPO and ensures deliverables adhere to Agile practices/methodologies.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Executive Director – Application Development, Investment Services

Security Engineer

• Provide critical support and hands-on expertise in managing Information Security and Privacy risks and controls across various technology initiatives
• Identify and assess risks, drive remediation efforts for audit and exam findings, manage security-related issues
• Conduct rigorous control testing and validation
• Partner closely with engineering, product, and other business units to ensure robust security controls are implemented and maintained
• Conduct ongoing supervision and oversight of business controls, including monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment

Mid-Level Information Security & Privacy Advisor – Risk & Controls

Recruitment

• Provides operational excellence direction across all areas of recruitment including processes, technology, training, compliance, and continuous improvement activities to enhance candidate experience.
• Develops and manages staffing programs, projects, operational plans, and goals to align staffing and resources with USAA strategic and operational objectives.
• Leads the implementation and maintenance of USAA's Talent program roadmap.
• Collaborates with internal and external partners to assess business issues and develop executable plans to address program needs and/or drive the development of new recruiting programs and activities.
• Leads continuous process improvement, lean methodologies, and the identification and implementation of standard practices to enhance the recruiting process and overall candidate experience.
• Establishes strategic partnerships with outside vendors and consultants to incorporate industry best practices, trends, processes, and products and services into current staffing program strategies.
• Manages a team to establish performance expectations and provide feedback, coaching, and career counseling.
• Serves as talent acquisition programs consultant to the enterprise, providing guidance, oversight, and communication on recruitment strategies.
• Ensures recruiting programs are aligned with diversity attraction strategies and associated budgets.

Director, Talent Acquisition

Product Marketing

• Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.
• Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.
• Facilitates meetings with executive management and project/program sponsors to define solutions and delivery.
• Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
• Performs analyses, root cause identification and development and recommendation of key work products.
• Negotiates agreements, settles disputes equitably and diffuses situations.
• Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Adheres to governance rigor required for work efforts.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Product Manager – Ecosystem Go-to-Market Manager

• Oversees the development of go-to-market, execution plans, and channel marketing support plans.
• Serves as a subject matter expert in understanding, collecting and coordinating channel marketing requirements.
• Monitors results via business plan assessment and through implementing changes to plans to drive desired results.
• Identifies new/emerging channels, resources and intermediaries and develops integrated strategies, plans and programs to leverage these opportunities.
• Responsible for the development of strategic capability roadmaps that include operational and technology paths necessary to deliver future business needs.
• Provides consultation and decision-making support for the development and implementation of new channel management and optimization capabilities necessary to measure performance, test and learn and drive digital marketing insights.
• Researches and keeps abreast of new and emerging industry technologies and trends that can affect the application of channel management and optimization approaches.
• Oversees the effective deployment of Machine Learning (ML) and Artificial Intelligence (AI) platforms to drive improved performance and automation at scale.
• Accountable for overall effective delivery of end-to-end marketing channel management processes and experiences and serves as the executive sponsor for channel marketing data and information requirements.
• Identifies emerging third-party relationship opportunities to support future business needs.
• Manages the risk and performance associated with large scale third-party contracts in support of USAA’s compliance initiatives.
• Briefs C-Suite leadership on key initiatives and outcomes related to marketing channels.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

AVP, Performance Marketing, Media Optimization

Support Engineer

• Provides moderately complex operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.
• Validates information for moderately complex and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.
• Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Develops and maintains a understanding of overall moderately complex business functions.
• Gathers information for moderately complex processes, analyzes data and trends, identifies root causes, and develops work products.
• Reviews, validates, and/or analyzes reports that function as a control to existing processes.
• Assists with the documentation of new and revised departmental procedures.
• Develops and analyzes additional ad-hoc reports as needed by Management.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.