USAA

Business Analyst

• Identify, measure, monitor and control risks arising from business activities and the job role
• Follow written risk and compliance policies and procedures
• Leverage advanced data management knowledge across information management practices
• Identify and implement process improvements
• Lead discussions with cross-functional teams
• Align best practices and tools with business needs
• Update and validate Information Asset Inventories and data and asset classifications
• Support delivery of information according to Information Governance standards and data management practices
• Integrate Information Management practices into existing processes and emerging information technologies
• Review and validate metadata repositories and metadata associations
• Improve metadata value for the organization
• Support Data Lineage collection and stitching for complete end-to-end data flow
• Review, validate and record data quality information, rules, thresholds and metrics
• Develop controls and data quality plans to mitigate data quality risks
• Implement data quality rule checks and monitor results, reports and dashboards
• Identify and maintain data quality corrective action plans
• Support compliance assessments by documenting failures and escalating risks
• Analyze root causes and identify opportunities to strengthen controls and reduce residual data quality risks
• Recommend and maintain Master and Reference Data processes and procedures
• Create and maintain reference data according to defined processes
• Manage master data quality and maintenance
• Develop archiving and purging strategies and processes in a steward capacity
• Partner with IT and Legal to ensure archiving and purging comply with legal requirements
• Define and implement Access Management strategies with IT and Information Management resources
• Lead privacy initiatives involving classification and analysis of sensitive data
• Ensure compliance and remediation of sensitive data according to policies and processes

Information Management Analyst – Lead

Advisor

• Identify opportunities and provide guidance on procedure and process improvements to influence business optimization
• Collaborate with enterprise partners to develop business rules, requirements, and artifacts for business projects, processes, and initiatives
• Define acceptance criteria and requirements, provide artifacts, obtain approvals, and document business decisions
• Coordinate with stakeholders and program/project sponsors to support successful product and initiative implementation
• Coordinate training, communications, job aids, and related activities for new processes, procedures, and product changes
• Conduct periodic testing against key controls and take necessary actions to address issues
• Assist with developing and executing operational reporting
• Assist in collecting and documenting business decisions according to enterprise record retention standards
• Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures
• Serve as liaison between Military Affairs, field representatives, and Association partners
• Plan and execute large-scale events, including logistics, vendor partnerships, budgets, and on-site coordination
• Ensure appropriate staffing and utilization of Member Engagement Teams

Business Advisor – Military Affairs

Security Engineer

• Lead USAA’s enterprise Privileged Access Management program
• Own the PAM strategy and roadmap
• Drive implementation and ongoing effectiveness of privileged account governance, credential management, session management, and least-privilege capabilities
• Serve as senior product owner and PAM subject matter expert
• Partner with cybersecurity, engineering, audit, risk, compliance, legal, and business stakeholders
• Prioritize investments, deliver security solutions, and meet regulatory commitments
• Provide strategic and operational leadership
• Oversee vendor relationships and manage remediation efforts
• Report program performance and risk to senior leadership
• Own strategic direction, roadmaps, policies, standards, procedures, governance, and metrics for the information security domain
• Direct effective operation of the enterprise information security domain, including capacity, resilience, and dependability
• Develop and communicate information security risk management policies and procedures with the CISO and senior leaders
• Represent USAA in discussions with external regulators
• Oversee continuous monitoring of cybersecurity activities and alert senior management to risks, compliance issues, and inefficiencies
• Develop and deliver governance and assurance models across multiple domains and the enterprise
• Identify and evaluate operational solutions to reduce risk and meet compliance requirements
• Promote information security awareness
• Manage organizational manpower and budgets as financial steward
• Build and oversee a team through recruiting, development, retention, coaching, performance management, and managerial activities
• Ensure business risks are identified, measured, monitored, and controlled

Director, Information Security – Privileged Access Management

Product Manager

• Perform discovery, delivery, and performance management of digital and technology products and experiences
• Collaborate with internal stakeholders and partners to solve complex problems and optimize customer experiences
• Design and drive implementation of multi-platform technology and digital solutions
• Optimize existing products and experiences across channels and platforms to improve KPIs and KRIs
• Apply Human-Centered Design and Design Thinking methodologies
• Use research, business and market intelligence, and data-driven insights to identify opportunities and propose solutions
• Create and maintain product roadmaps
• Translate product and experience opportunities into initiatives, requirements, and features
• Drive execution strategy and shepherd opportunities from idea through market validation
• Collaborate with Business, UX, Technology, Operations, Marketing, and subject matter experts
• Create business case artifacts and hypotheses for product opportunity scoping
• Analyze and report product performance against KPIs and KRIs
• Generate insights using varied tools and resources to identify improvement opportunities
• Develop customer and stakeholder relationships to understand current and future business needs
• Prepare presentations and communications explaining complex concepts to diverse audiences
• Research and apply industry best practices and trends
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies

Digital Product Manager – Mid Level

Manager

• Manage moderately complex litigation arising out of auto or property contracts in compliance with state laws and regulations
• Create defense or settlement strategies
• Evaluate, negotiate, and collaborate with defense counsel to secure appropriate resolutions
• Deliver concierge-level member service through appropriate expectations, proactive communications, advice, and empathy
• Manage litigation involving serious injury or property damage, questionable damages, liability, or coverage issues
• Act as liaison with members, internal counsel, external counsel, and management
• Document litigation strategy, budgets, investigations, evaluations, negotiations, settlements, and trial decisions
• Represent USAA at mediations, case conferences, and/or trials
• Review, audit, and approve legal fees and expenses
• Partner with or direct law firm vendors to facilitate timely lawsuit resolution
• Hold law firm vendors accountable for Defense Counsel Litigation Handling Requirements
• Resolve routine and intermediate issues in legal case management
• Identify opportunities to improve practices and processes
• Advise membership, attorneys, and management on moderately complex litigation
• Ensure high levels of service from employees and law firm vendors
• Act as an informal resource for team members
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Claims Litigation Manager – Auto

Technical Product Manager

• Lead discovery, delivery, and performance of digital and technology products and experiences for USAA and its members
• Collaborate with internal stakeholders and partners to solve complex problems and optimize customer experiences
• Design and drive implementation of multi-platform technology and digital solutions
• Optimize existing products and experiences across delivery channels and platforms to drive KPIs and KRIs
• Apply User Centered Design and Design Thinking methodologies to bring digital and technology products to market
• Develop product strategy, vision, goals, and investment decisions for complex, enterprise-level products
• Use research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, maintain roadmaps, and improve performance
• Translate customer needs and other inputs into initiatives, requirements, epics, and features, and drive execution strategy
• Shepherd integrated and strategic product opportunities from idea through market validation with business, UX, technology, operations, marketing, and other stakeholders
• Develop business cases and hypotheses, quantify and defend product investments, and communicate value propositions
• Analyze and report product performance against KPIs and KRIs and share best practices
• Guide teams in generating insights, identifying opportunities, and implementing product improvements
• Prepare presentations and communications for diverse audiences, including senior leadership
• Facilitate product definition, concept, collaboration, discovery, development, delivery, and validation sessions
• Conduct internal and external research and situational analysis to apply industry best practices and trends
• Manage ambiguity, influence stakeholders, drive clarity, and establish execution plans
• Provide guidance and mentoring to team members, act as an escalation point, and ensure issues are resolved
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Digital Technical Product Manager Lead – Digital Claims

Risk

• Lead the evolution of enterprise risk intelligence capabilities for strategic decision-making, risk appetite management, governance, and regulatory oversight
• Develop, maintain, and enhance sophisticated quantitative risk models, analytical frameworks, and methodologies
• Design modeling solutions to assess current and emerging risks, quantify exposures, and influence risk strategy and business decisions
• Develop predictive, stress testing, scenario analysis, and simulation models across macroeconomic, market, operational, and business conditions
• Establish approaches and best practices for acquiring, transforming, validating, and maintaining complex data assets
• Improve risk measurement capabilities through enhanced data, advanced methodologies, emerging technologies, and innovative modeling techniques
• Design scalable model architectures integrating multiple risk types and analytical capabilities
• Perform independent quantitative assessment and challenge business assumptions, risk methodologies, model outputs, risk limits, and strategic decisions
• Synthesize technical quantitative analysis into executive insights and strategic recommendations
• Develop methodologies for evaluating model uncertainty, tail risk, emerging exposures, and interconnected risk relationships
• Establish analytical standards, modeling best practices, and quantitative risk methodologies
• Evaluate relationships among risk drivers, scenarios, and business outcomes to provide forward-looking risk insights
• Serve as the recognized authority on complex quantitative risk matters and provide expert consultation
• Represent Risk leadership in executive forums, governance committees, and association working groups
• Influence strategic direction, prioritization, and delivery of quantitative risk capabilities through technical expertise and thought leadership

Quantitative Risk Principal – Critical Risk Reporting

• Support P&C insurance profit and growth targets in assigned states or geographic regions
• Assist in developing strategic vision and tactical plans to expand USAA's product line market share
• Analyze state-specific competitive and financial KPIs to anticipate and react to trends
• Identify opportunities for regional impact, best practices, and innovation across P&C
• Analyze large datasets, state-specific P&L, marketing strategy, and marketing-investment impact
• Answer financial and customer-related questions using SAS, SQL, Tableau, R, and other data sources
• Collaborate with internal stakeholders to develop and execute multi-year state strategies
• Engage with external regulators to bring strategic actions to market
• Work with pricing, underwriting, and claims stakeholders to identify growth opportunities and present key learnings
• Build reports using data tools to monitor business performance and communicate results
• Identify emerging themes and internal and external trends to improve performance and minimize risk
• Evaluate product performance metrics and competitor actions to support regional and countrywide decision-making
• Partner with Government & Industry Relations, attorneys, and Compliance Advisors to manage relationships with regulatory agencies and industry organizations
• Provide guidance and training to team members on processes and procedures
• Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies

P&C Product Management Manager – State Management

Associate

• Acquire and apply basic knowledge of auto coverages, including auto physical damage, to evaluate and resolve high-volume, low-complexity claims such as glass, roadside assistance, and rental vehicle coverages for repairable vehicles
• Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision
• Prioritize workload and overcome obstacles
• Document damage evaluation, investigation, negotiation, and settlement decisions
• Collaborate with external and internal business partners to facilitate claims resolution
• Support members, business partners, and claimants through multiple communication channels and digital tools
• Acquire and apply foundational knowledge of Property and Claims insurance products, services, policy contracts, coverages, and internal claims procedures
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Associate Auto Adjuster, Glass & Roadside

Communications

• Manage all mail room operations and facilities within the Member Communication space
• Create strategic focus on world-class member and employee experiences, exceptional service, and relationship building
• Collaborate across lines of business and with third parties to consistently deliver experiences aligned with strategic intent
• Partner with USAA and third-party executives to meet current and future requirements
• Align Disciplined Execution Owners toward compliant experiences serving end-user needs
• Develop portfolio vision, values, goals, outcomes, and evaluation methods using experience-focused and human-centered design
• Lead execution and management through Agile methods to increase member value, accelerate time to value, and optimize cost to serve
• Oversee delivery of member, relationship, and product production across the function or line of business
• Partner with stakeholders to optimize member value
• Manage change capacity to optimize member benefit and business performance
• Monitor industry trends and member insights to enhance or develop value propositions
• Set direction within service-level and financial guardrails to create sustainable growth plans
• Build and oversee a team through recruiting, development, retention, coaching, performance management, and managerial activities
• Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies

Executive Director, Senior Experience Owner – Inbound Communications

Property Adjuster

• Manage assigned low- to moderate-complexity property insurance theft claims caseloads
• Investigate claim damages using information from insureds, third parties, and external resources
• Analyze coverage, policy terms, prior loss history, case law, and state laws and regulations
• Identify coverage concerns, liability exposure, discrepancies, and subrogation potential
• Determine and create Special Investigation Unit referrals when appropriate
• Negotiate and settle low- to moderate-complexity claims within authority limits
• Coordinate with management on settlement amounts outside authority limits
• Partner with vendors and internal business partners to facilitate claims resolution
• Coordinate with external regulators to ensure documentation and compliance
• Maintain accurate, thorough, and current claim file documentation
• Use estimating technology platforms and virtual inspection tools to prepare and manage claims estimates
• Address jurisdictional challenges, legislation, and construction considerations
• Support workload surges and catastrophe response operations, including on-call and work outside normal hours
• Travel for catastrophe deployments with minimal notice when assigned
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies

Inside Property Adjuster – Theft Team

Attorney

• Independently manage simple to moderate Property and Casualty insurance subrogation cases from pre-suit through litigation and trial
• Handle and/or assist with complex litigation cases
• Appear in court for arbitrations, trials, and mediations
• Provide legal advice to clients and P&C Claims team members
• Develop legal strategy and ongoing budget projections for Claims Litigation and clients
• Prepare pleadings, motions, statements, memoranda, trial briefs, and other legal documents
• Conduct direct settlement negotiations with plaintiffs' attorneys
• Stay current on relevant statutes, case law, office technology, and trial-related technology
• Attend assigned courses to maintain trial skills
• Train support staff, P&C Claims, and Claims Litigation on changes in law, litigation, and other processes
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures
• Travel to trials, hearings, depositions, and other case-related proceedings as needed

Trial Attorney, Subrogation

Supervisor

• Provide frontline leadership and operational oversight for the IT Service Desk
• Liaise between Service Desk operations, technology support teams, and business stakeholders
• Enable onboarding, enhancement, and support of systems, applications, and technology solutions
• Assess, establish, evaluate, and validate technical requirements
• Recommend alternatives and enhancements to technology solutions
• Research and help resolve production issues and defects
• Serve as the primary conduit between IT delivery functions and business functions
• Partner with Program Management on strategy, transformation, and operations plans
• Ensure readiness of scope, business goals, and objectives before project initiation
• Coach, mentor, and provide just-in-time training to team members
• Collaborate with IT architects on road maps and upgrade strategies
• Perform high-level technical analyses for pre-project and project topics
• Support Project Management and Practice leads with policy, procedures, and governance
• Participate in process improvement initiatives
• Serve as Voice of the Customer for the Analyst community
• Lead opportunities to improve Analyst efficiency and productivity
• Define business requirements for system functional specifications and scale systems, processes, and procedures
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies

Lead Service Desk Supervisor

Machine Learning Engineer

• Develop, test, implement, and integrate processes with business applications using machine learning model predictions and classifications
• Refactor code with Data Scientists into IT-maintainable solutions following coding standards and best practices
• Apply ML development standards and coding best practices
• Contribute across the machine learning lifecycle, including analysis, solution design, data pipeline engineering, testing, deployment, scheduling, production support, API development, and application integration
• Support GenAI applications, ML frameworks/libraries, and ML models
• Design and write test scripts to verify data integrity and application functionality
• Review existing test scripts
• Develop familiarity with ML engineering best practices through training, documentation review, and code review
• Configure, manage, and set up AI/ML infrastructure components in cloud and on-premises environments, including AWS, GCP, and graph databases
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures
• Collaborate with cross-functional teams and Data Scientists

AI & Machine Learning Engineer

Software Engineer

• Design, develop, code, and test complex tactical and strategic technical solutions across multiple technologies
• Integrate existing systems and tools while collaborating with Engineers or Architects
• Lead code and design reviews and communicate updates to stakeholders
• Develop complex algorithms to solve business needs
• Investigate and resolve complex application, system, and production issues through end-to-end troubleshooting
• Mentor and coach engineers on system design, development, and maintenance
• Review teammates' code
• Help shape domain architecture and quality standards
• Identify and optimize system performance issues and technical debt
• Ensure business activity risks are identified, measured, monitored, and controlled according to risk and compliance policies
• Participate in an on-call rotation for incidents and escalations one week every 5–6 weeks