Upstream Rehabilitation

Accounts Receivable

• Review and resolve unpaid accounts to ensure timely and accurate reimbursement.
• Help reduce aged AR balances while meeting productivity goals.
• Verify payer information, review EOBs, and correct account issues.
• Document all account activity clearly and accurately.
• Identify and report trends, errors or concerns.
• Complete tasks and escalations within required deadlines.
• Stay updated on payer changes and share relevant information.
• Attend required virtual meetings with camera on.
• Other projects and duties as assigned.

Accounts Receivable Associate

Business Analyst

• Lead end-to-end requirements for complex, cross-functional initiatives from discovery and scope definition to delivery.
• Partner with business, product, engineering, QA and project leaders to align on approach, milestones, risks and success metrics.
• Facilitate stakeholder workshops to analyze current processes, identify gaps and design improved future-state workflows.
• Create and manage clear, actionable deliverables (user stories, acceptance criteria, process flows, data mapping, business rules).
• Own requirements across the SDLC, ensuring traceability and effectively managing evolving scope and priorities.
• Collaborate with technical teams to evaluate solutions and ensure alignment with business goals and compliance needs.
• Support QA and UAT to validate outcomes, resolve defects, and ensure high-quality releases.
• Communicate status, risks, and decisions to stakeholders and leadership with clarity and consistency.
• Drive implementation readiness, documentation, and adoption while mentoring others and elevating BA best practices.
• Other projects and duties as assigned.

Senior Business Analyst

Therapist

• Join the Telehealth team as a Physical Therapist
• Maximize your earning potential while helping the community achieve a more active life
• Manage your own caseload under the Visit-Based-Earnings (ViBE!) model

Telehealth Physical Therapist, Visit Based

• Supports Travel Therapy Manager with management of National Travel Team and Contract Labor
• Responsible for scheduling of National Travelers with guidance from travel therapy manager
• Responsible for initiation of clinic transfers
• Responsible for collecting performance reviews and post assignment evaluations from clinics and travelers
• Responsible for packaging and sending traveler and contractor confirmations.
• Responsible for maintaining contractor new hire tracker
• Attends National Traveler Welcome Meetings and national traveler team meetings.
• Maintains accurate travel team roster and schedule.
• Assists Travel Therapy Manager with reports
• Maintains Travel Team Source Pages.
• Maintains a positive relationship with Upstream hiring managers and business office peers.
• Assists with the development of processes to streamline onboarding, credentialing and compliance for all travelers.
• May be asked to attend recruiting events in local markets.
• Supports recruiting leadership through recruiting bonus reports and admin tasks as assigned.
• Responds timely to emails and phone calls during business hours.
• Is responsive: on time for meetings, returns phone calls in a timely manner, meets deadlines and meets commitments.
• Maintains confidentiality regarding information regarding new acquisitions, operational and leadership changes, and other highly sensitive information.
• Displays professional appearance and attitude in office, field, and digital environments.
• Ensures integrity in use of time off, work related expense reports, use of company time use of company equipment and resources.
• Takes responsibility for actions, accepts responsibility for mistakes, and reports self-errors to immediate supervisor in a timely manner.
• Available and reachable during core business hours.
• Shares information, which is of value to others. Solicits input from others and responds to that information as appropriate.
• Influences peers in a way that reinforces the standards for performance communicated by the organization and their immediate supervisor.
• Accepts constructive feedback.
• Keeps supervisor informed of issues, needs and the successes of the clinical recruiting team.
• Focuses on positive, effective problem/complaint resolution with internal and external customers and explores every avenue to meet customer needs.
• Works to create a positive work environment for team members, in-field partners, and other departmental partners.
• Other duties as assigned.

Travel Therapy Coordinator

Recruitment

• Manage full-cycle recruitment, with an emphasis on hiring non-clinical and high-volume roles.
• Partner closely with hiring managers and leaders to align on hiring needs, timelines, and strategies.
• Build and maintain strong pipelines of qualified candidates through sourcing methods such as job boards, referrals, social media, networking, and direct outreach.
• Provide clear, timely, and consistent communication to candidates and stakeholders, ensuring a seamless experience.
• Leverage data and market insights to inform hiring decisions and optimize recruitment strategies.
• Maintain accurate and compliant candidate records in ATS/CRM systems.
• Contribute to process improvements that enhance scalability, efficiency, and candidate engagement.
• For more senior hires: take the lead on complex searches, influence decision-making at the leadership level, and mentor fellow team members.

Talent Acquisition Partner

• Collaborate with recruiters and TA Managers to understand current and forecasted staffing needs for Physical Therapists (PTs) and Physical Therapist Assistants (PTAs).
• Source active and passive candidates using a variety of methods, including LinkedIn, job boards, resume databases, professional associations, and social media.
• Conduct research and market analysis to inform sourcing strategies and provide talent insights that drive decision-making.
• Build and maintain a talent pipeline of qualified PT and PTA candidates across multiple regions by understanding candidate needs and building relationships.
• Conduct initial outreach and screening calls to assess candidate fit and interest.
• Develop and maintain sourcing metrics and reporting to track effectiveness of strategies.
• Stay up to date on state licensure requirements and local market trends related to Physical Therapy.
• Represent the company at career fairs, virtual events, and other industry networking opportunities.
• Partner with the employer branding team to create compelling messaging and content for outreach.
• Ensure all candidate data and communications are accurately tracked in the applicant tracking system (ATS) and CRM.
• Occasional travel is required for training or other work-related duties.

Talent Acquisition Specialist – Sourcing

General

• Support patients by managing referrals and scheduling evaluations and follow‑up visits accurately and on time.
• Deliver a positive patient experience through outbound calls, appointment reminders, voicemail management, and barrier resolution
• Assist with insurance and authorization workflows, including benefits verification and clear communication of coverage details
• Complete essential administrative tasks in the EMR, ensuring documentation is accurate, timely, and compliant
• Provide reliable remote coverage for clinics during staffing gaps while meeting performance, quality, and service‑level expectations.
• Other projects and duties as assigned.

Patient Care Coordinator – Temporary, 3 Month Assignment

• Manage and prioritize maintenance requests, ensuring timely resolution and follow-up across multiple clinic locations.
• Serve as the primary point of contact for facilities-related issues, providing initial troubleshooting and coordinating next steps.
• Schedule and oversee third-party vendors, including obtaining quotes and ensuring cost-effective service delivery.
• Coordinate with landlords, property managers, and internal teams to resolve facility needs and urgent issues.
• Monitor ticket queues across time zones and route requests to appropriate teams as needed.
• Track invoices, expenses, and maintenance records while maintaining organized documentation.
• Support preventative maintenance activities and ensure compliance with safety standards.
• Communicate updates on maintenance requests and projects to stakeholders.
• Contribute to process improvements and support a high level of customer service across clinics.
• Other projects and duties as assigned.

Facilities Maintenance Coordinator

Payroll

• Oversee payroll tax filing activities, including the accurate and timely submission of federal, state, and local tax returns based on filing requirements.
• Manage payroll tax systems and software, implementing updates and enhancements while staying current on system changes and industry trends.
• Maintain and validate tax data, including rates, frequencies, and form inputs, ensuring accurate calculations, filings, and payments.
• Calculate and apply adjustments, deductions, credits, and applicable fees based on return complexity and processing requirements.
• Monitor and track filing activities using internal tools and spreadsheets, ensuring deadlines and special considerations are met.
• Research and respond to tax correspondence, resolving issues and addressing inquiries from clients, employees, and regulatory agencies.
• Support client onboarding and expansion by assisting with tax registrations and agency setup in new jurisdictions. Partner with stakeholders to resolve payroll tax and system-related issues, providing guidance, feedback, and customer support.
• Stay current on changes in tax laws, payroll regulations, and compliance requirements to ensure ongoing accuracy and adherence.

Senior Payroll Tax Specialist

• Providing a remarkable virtual patient experience through advancing patient-centered care
• Building integral relationships with physician partners
• Striving to provide exceptional patient outcomes and a positive atmosphere for patient healing
• Collaborating in a supportive work environment

Telehealth Physical Therapist – Part Time

• Develop individualized, evidence-based care plans for your patients
• Deliver high-quality, outcomes-driven therapy
• Collaborate with peers in a fun, values-driven team environment
• Build lasting connections with patients and local providers
• Continue learning and growing through Upstream’s education and development programs

Physical Therapist – Ortho, Pelvic Health

Physical Therapist – Ortho, Pelvic Health, Hybrid

Onboarding Specialist

• Support a seamless and compliant onboarding process from offer acceptance through first-day orientation.
• Manage onboarding activities and maintain HR systems.
• Track compliance requirements and coordinate closely with hiring managers, HR, and cross-functional teams.
• Uphold Upstream Rehabilitation’s mission, vision, and values while delivering a positive onboarding experience.
• Coordinate background checks to ensure completion aligns with start date requirements.
• Support I-9 and E-Verify processes, tracking completion and escalating issues to maintain compliance.
• Track onboarding progress and ensure timely completion.
• Partner with HR teams to maintain new hire information across systems.
• Prepare and maintain personnel files in accordance with documentation requirements.
• Manage onboarding communications with hiring managers and new hires.
• Create and maintain standard reports and tracking logs to support onboarding visibility.
• Support updates to onboarding materials, including the Onboarding Manual.
• Provide general administrative support to the Onboarding team.

HR Onboarding Coordinator

• Join a telehealth team providing flexible income opportunities for Physical Therapists
• Control your caseload and work hours for an improved work-life balance

Accounts Receivable Associate

Senior Business Analyst

Telehealth Physical Therapist, Visit Based

Travel Therapy Coordinator

Talent Acquisition Partner

Talent Acquisition Specialist – Sourcing

Patient Care Coordinator – Temporary, 3 Month Assignment

Facilities Maintenance Coordinator

Senior Payroll Tax Specialist

Telehealth Physical Therapist – Part Time

Physical Therapist – Ortho, Pelvic Health

Physical Therapist – Ortho, Pelvic Health, Hybrid

HR Onboarding Coordinator

Physical Therapist – Ortho, Pelvic Health, Hybrid

Telehealth Physical Therapist – Visit Based