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Patient Care Coordinator – Temporary, 3 Month Assignment
Upstream RehabilitationPatient Care Coordinator providing operational support for healthcare clinics remotely. Managing patient referrals, scheduling, and insurance workflows to enhance patient experience.
About the role
Key responsibilities & impact- Support patients by managing referrals and scheduling evaluations and follow‑up visits accurately and on time.
- Deliver a positive patient experience through outbound calls, appointment reminders, voicemail management, and barrier resolution
- Assist with insurance and authorization workflows, including benefits verification and clear communication of coverage details
- Complete essential administrative tasks in the EMR, ensuring documentation is accurate, timely, and compliant
- Provide reliable remote coverage for clinics during staffing gaps while meeting performance, quality, and service‑level expectations.
- Other projects and duties as assigned.
Requirements
What you’ll need- High school diploma or equivalent.
- 1+ year of experience in a healthcare front office, patient access, scheduling, call center or insurance verification role.
- Strong phone-based communication skills with the ability to engage patients professionally and empathetically.
- Proficient in basic computer systems and multitasking across multiple queues and platforms.
- Demonstrated ability to manage time effectively, meet service-level standards, and work independently in a remote environment.
- High attention to detail with a commitment to accurate, timely documentation and data integrity.
- Adaptable problem-solver able to follow defined procedures, interpret basic reports, and adjust to varying clinic workflows and territory needs.
Benefits
Comp & perks- Competitive compensation
- Comprehensive benefits
- Ongoing professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
EMRinsurance verificationbenefits verificationdocumentationdata integrity
Soft Skills
communication skillsempathytime managementmultitaskingproblem-solvingattention to detailadaptability
Certifications
high school diploma