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Patient Care Coordinator – Temporary, 3 Month Assignment
Upstream RehabilitationPatient Care Coordinator providing operational support for healthcare clinics remotely. Managing patient referrals, scheduling, and insurance workflows to enhance patient experience.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
EMRinsurance verificationbenefits verificationdocumentationdata integrity
Soft Skills
communication skillsempathytime managementmultitaskingproblem-solvingattention to detailadaptability
Tools & Technologies
computer systems
Certifications & Qualifications
high school diploma
Industry Keywords
healthcarepatient accessschedulingcall centerremote coverage
About the role
Key responsibilities & impact- Support patients by managing referrals and scheduling evaluations and follow‑up visits accurately and on time.
- Deliver a positive patient experience through outbound calls, appointment reminders, voicemail management, and barrier resolution
- Assist with insurance and authorization workflows, including benefits verification and clear communication of coverage details
- Complete essential administrative tasks in the EMR, ensuring documentation is accurate, timely, and compliant
- Provide reliable remote coverage for clinics during staffing gaps while meeting performance, quality, and service‑level expectations.
- Other projects and duties as assigned.
Requirements
What you’ll need- High school diploma or equivalent.
- 1+ year of experience in a healthcare front office, patient access, scheduling, call center or insurance verification role.
- Strong phone-based communication skills with the ability to engage patients professionally and empathetically.
- Proficient in basic computer systems and multitasking across multiple queues and platforms.
- Demonstrated ability to manage time effectively, meet service-level standards, and work independently in a remote environment.
- High attention to detail with a commitment to accurate, timely documentation and data integrity.
- Adaptable problem-solver able to follow defined procedures, interpret basic reports, and adjust to varying clinic workflows and territory needs.
Benefits
Comp & perks- Competitive compensation
- Comprehensive benefits
- Ongoing professional development