Administration

• General administrative tasks
• Resolving customer queries regarding package deliveries
• Dealing with customer complaints via phones or e-mails

ERN Administrator, German

Sales

• Conducts joint customer visits with IAEs to share sales and negotiation expertise with the sales team
• Drives various product business plans to support targeted sales opportunities, account penetration, and sales growth strategies
• Shares customer feedback with the operations teams to provide awareness on recurring customer issues
• Manages resources and people processes (e.g., Career Development, Training, Staffing, etc.) to ensure day-to-day administration of processes and formal procedures
• Reviews plan versus actual to support sales team performance and creates action plans to improve sales results
• Conducts weekly sales meetings and schedules, assembles and creates sales meeting material to be presented to sales staff, operations staff or other visitors
• Generates regular progress and status updates to the Director of Sales
• Audits and approves expense reports of direct reports

International Area Sales Manager

Systems Engineer

• Maintenance activities performed to keep a UPS package handling facility operating efficiently and effectively
• Troubleshooting, adjusting, and replacing AC and DC electrical equipment
• Inspecting, troubleshooting, repairing, and/or replacing mechanical components
• Inspecting, troubleshooting, repairing, and/or replacing pneumatic equipment
• Inspecting, troubleshooting, repairing, and/or replacing hydraulic equipment
• Welding equipment as defined by scope of work
• Performing preventive maintenance inspections of plant equipment

Buildings and Systems Engineering Mechanic

Compliance

• Develop, implement and monitor safety and compliance programs
• Conduct risk assessments and put in mitigation measures
• Lead root cause analysis and ensure quality corrective and preventive actions
• Ensure all staff maintain valid certifications and meet mandatory training requirements

Air Compliance Manager

Customer Success Manager

• Serve as the primary point of contact and advocate for assigned accounts
• Handle routine customer inquiries with standardized solutions, escalating complex issues as needed
• Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues
• Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention and prevent churn
• Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance customer experience
• Develop and execute tailored success plans, driving adoption and maximizing ROI
• Create strategies for upselling/cross-selling opportunities to drive account growth
• Engage as needed with HIA to ensure customers trust and value service delivery
• Assess the customers’ business objectives, challenges, and success metrics to ensure UPS alignment to customer needs
• Regularly create QBRs/QVPs for customers
• Analyze customer mix and performance metrics to support balanced retention efforts
• Stay informed on the customer’s industry trends to provide strategic guidance through UPS offerings
• Monitor customer mix and performance metrics to support balanced retention efforts
• Update UPS DRIVE with retention data and plan next steps for churn prevention/growth

Implementation Specialist

• Drive the end-to-end engineering design and validation for new business and large-scale project implementations using innovative technology and efficient operational workflows
• Lead design and validation of facility layouts and operating plans for ambient, cold chain, and regulated product storage and distribution
• Conduct data analysis, labor modeling, and financial validation to optimize operational efficiency and streamline distribution process
• Lead discussions and calls with internal and external stakeholders to gather critical information, resolve conflicts, and ensure alignment throughout the project lifecycle
• Perform post-implementation gap analyses with actionable items to drive continuous improvement and performance alignment
• Drive adoption of AI-powered engineering practices, identifying opportunities to modernize workflows and enhance team productivity
• Ensure project success by managing timelines, budgets, risk assessments, and stakeholder communications
• Support team development through mentoring, training, and contributing to process improvement initiatives
• Utilizes knowledge, technology investigation to provide the best return on investment for our clients
• Incorporates healthcare regulatory and industry knowledge when implementing a new solution

Senior Implementations Engineer

Program Manager

• Conduct short- and medium-term project management
• Provide client advocacy and critical issue resolution
• Support compliance collaboration, risk mitigation, process improvement, and other value-added service
• Oversee standard operating procedures (SOPs), manage statements of work (SOWs), and support other operational and technical engagements
• Coordinate and deliver regular reporting
• Drive quantified value for our customers
• Facilitate internal and external meetings
• Understand UPS Healthcare offerings, products and services

Program Manager II

• Serve as the primary point of contact and advocate for assigned accounts
• Handle routine customer inquiries with standardized solutions, escalating complex issues as needed
• Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues
• Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance customer experience
• Develop and execute tailored success plans, driving adoption and maximizing ROI
• Create strategies for upselling / cross-selling opportunities to drive account growth
• Assess the customers’ business objectives, challenges, and success metrics to ensure UPS alignment to customer needs

Engineer

• Creates business cases and collaborates with various functions and leads reviews with key stakeholders.
• Works with cross-functional teams to conduct feasibility studies and financial analyses (ROIC, IRR, Payback).
• Evaluates projects for procedural compliance and accuracy, while reviewing requirements and discrepancies with project owners.
• Submits and presents project alternatives and makes recommendations to the Capital Committee.
• Balances multiple projects to meet stakeholder goals and expectations.
• Monitor and track monthly capital expenditures, prepare and distribute reports, analyze data for trends and discrepancies, reconcile reports with budgets.
• Develop AI driven solutions to improve efficiency, automate workflows, and improve customer experience.
• Drive measurable business impact through AI innovation.

Industrial Engineer I – Healthcare

• Ensure end‑to‑end regulatory compliance across UPS Customs Brokerage operations.
• Support internal stakeholders and external customers on customs and trade compliance matters.
• Research, evaluate, and interpret complex U.S. Customs and Border Protection (CBP) regulations and Participating Government Agency (PGA) requirements.
• Proactively communicate compliance guidance to brokerage leadership, operations teams, and customers.
• Conduct, lead, and coordinate compliance audits, including entry accuracy reviews and process assessments.
• Develop and oversee corrective action plans to address compliance gaps.
• Partner with brokerage operations to identify, mitigate, and prevent compliance risks.
• Ensure consistent application of compliant procedures across all modes and operational locations.
• Monitor and analyze legislative and regulatory changes to identify emerging risks and opportunities.
• Provide timely, practical responses to compliance inquiries from customers, operations, legal teams, and government authorities.
• Serve as a subject matter expert on customs brokerage compliance issues.
• Act as a trusted compliance advisor for customers, providing guidance on classification, valuation, admissibility, FTAs, and recordkeeping to ensure compliant and efficient clearance.
• Support customer onboarding, audits, escalations, and regulatory inquiries.
• Assist customers in navigating complex regulatory requirements while minimizing supply chain risk and disruption.
• Serve as a liaison with CBP, PGAs, and internal government relations partners on audits, enforcement actions, and policy interpretation.
• Actively participate in industry associations, working groups, and trade forums.
• Represent UPS interests and stay informed of evolving regulatory and enforcement trends.
• Develop, maintain, and issue work instructions, standard operating procedures (SOPs), and compliance guidelines.
• Create and deliver training materials to support consistent, timely, and compliant brokerage operations.
• Promote a culture of compliance awareness and continuous improvement across the organization.

Customs Brokerage Compliance Manager

Solutions Engineer

• The Solutions Design and Implementation (SOLDI) Supervisor works within the Supply Chain Optimization (SCO) practice area as a Supply Chain Consultant.
• Develops and implements solutions related to a customer’s overall supply chain.
• Optimizes customer’s warehousing, transportation, and distribution networks.
• Manages various types of supply chain and distribution analysis projects, engineering projects, provides subject matter expertise, and interfaces with SCO team members and customer-facing counterparts.
• Leverages Digital Twin Simulation technology to create virtual replicas of complex supply chain environments.
• Gathers and analyzes granular operational data to simulate "what-if" scenarios.
• Responsible for presenting simulated solutions to stakeholders.
• Manages the entire simulation project lifecycle from data ingestion to deployment of optimized workflows.
• Assists in developing advanced sales strategies that highlight our predictive modeling capabilities.

Solutions Engineering, Simulation Supervisor

• As a Customer Success Supervisor, you will be responsible for cultivating strong relationships with our clients, ensuring their ongoing satisfaction, and identifying opportunities for upselling and cross-selling.
• Your role is pivotal in driving customer loyalty and maximizing revenue from existing accounts.
• Guide clients through the onboarding process, ensuring a smooth and positive experience.
• Collaborate with cross-functional teams to ensure the successful implementation of our solutions.
• Establish and maintain strong relationships with key stakeholders.
• Conduct regular check-ins to understand clients' evolving needs and challenges.
• Develop and implement strategies to increase customer retention rates.
• Proactively address potential issues and resolve customer concerns promptly.
• Identify opportunities to upsell additional products or services based on client needs.
• Collaborate with the sales team to explore cross-selling possibilities.
• Cultivate customer advocates by identifying satisfied clients willing to provide testimonials or participate in case studies.
• Collect and analyze customer feedback to identify areas for improvement.
• Work with product development teams to relay customer feedback for continuous product enhancements.

Senior Customer Success Supervisor

Account Executive

• Identify and research potential clients through various channels including artificial intelligence.
• Generate new leads via cold calling, networking, and outreach methods.
• Collaborate with marketing teams to leverage inbound leads and campaigns.
• Develop and execute strategic sales plans to achieve and exceed targets.
• Analyze market trends, competitor activities, and customer needs to identify opportunities.
• Conduct compelling presentations to showcase UPS solutions and value propositions.
• Negotiate terms and conditions with potential clients to secure new business.
• Work closely with cross-functional teams (BDM, CSM, ASM, Brokerage, Pricing) to ensure seamless execution.
• Support customs compliance regulations through brokerage collaboration.
• Visit customer warehouses and distribution centers to understand customers’ global supply chain and business needs.

International Account Executive

• Serve as the primary point of contact and advocate for assigned accounts
• Handle routine customer inquiries with standardized solutions, escalating complex issues as needed
• Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues
• Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention and prevent churn
• Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance the customer experience
• Develop and execute tailored success plans, driving adoption and maximizing ROI
• Create strategies for upselling / cross-selling opportunities to drive account growth
• Engage as needed with HIA to ensure customers trust and value service delivery
• Regularly create QBRs/QVPs for customers
• Analyze customer mix and performance metrics to support balanced retention efforts
• Stay informed on the customer’s industry trends to provide strategic guidance through UPS offerings

Customer Success Manager – Platinum

Account Manager

• Identify and research potential clients through various channels.
• Generate new leads and opportunities through cold calling, networking, and other outreach methods.
• Collaborate with marketing teams to leverage inbound leads and campaigns.
• Conduct compelling presentations to showcase our products/services and highlight their value proposition.
• Effectively communicate the benefits of our solutions to potential clients.
• Tailor solutions to meet clients' specific requirements.
• Develop and execute a strategic sales plan to achieve and exceed sales targets.
• Negotiate terms and conditions with potential clients.

ERN Administrator, German

International Area Sales Manager

Buildings and Systems Engineering Mechanic

Air Compliance Manager

Customer Success Manager

Senior Implementations Engineer

Program Manager II

Customer Success Manager

Industrial Engineer I – Healthcare

Customs Brokerage Compliance Manager

Solutions Engineering, Simulation Supervisor

Senior Customer Success Supervisor

International Account Executive

Customer Success Manager – Platinum

Business Development Account Manager