Account Manager

• Prospecting and Lead Generation: Identify and research potential clients through various channels.
• Generate new leads and opportunities through cold calling, networking, and other outreach methods.
• Collaborate with marketing teams to leverage inbound leads and campaigns.
• Value Analysis and Presentation: Conduct compelling presentations to showcase our products/services and highlight their value proposition.
• Effectively communicate the benefits of our solutions to potential clients.
• Market and Product Communication: Understand clients' needs and tailor solutions to meet their specific requirements.
• Demonstrates comprehensive understanding of product components, design, features and benefits when communicating product features or design and tailoring the message to meet customer needs.
• Sales Strategy and Planning: Develop and execute a strategic sales plan to achieve and exceed sales targets.
• Analyze market trends and competitor activities to identify new opportunities.
• Negotiation and Closing: Negotiate terms and conditions with potential clients to secure new business.
• Close deals efficiently while ensuring customer satisfaction.
• Collaboration: Work closely with cross-functional teams, including marketing, product development, and customer support, to ensure a seamless client experience.

Business Development Account Manager

Accounts Payable

• Verify incoming invoices
• Secure proper booking in UPS systems
• Enable final money payout
• Involved in audit and compliance checks
• Cross work with other F&A departments like GL, AR and COD
• Work within a team and independently

AP Administrator

Administration

• Assesses duties, taxes, and brokerage fees of imported commodities
• Ensures assessment of duties and taxes adhere to local Customs and Revenue Agency regulations

Brokerage Rater, German

Business Development Rep

• Achieve sales activities and performance objectives for retention and penetration of designated geographic markets
• Monitor and maintain account relationships to ensure seamless integration of new business and customer satisfaction
• Identify and evaluate new sales leads and prospects; conduct prospecting meetings, identify key decision makers and qualify potential customers
• Develop complex sales strategies and proactively search for new opportunities within designated geography
• Conduct customer analysis to identify customer needs, determine the impact of products/services on customers, and identify which products, services and features to promote to current/potential customers
• Develop strategies and plans for effectively managing current accounts
• Develop and deliver sales presentations to prospective customers
• Prepare periodic sales reports indicating key metrics identified by MNX
• Monitor and assess competitive products and services; provide follow-up on industry trends; recommend changes to MNX services based on results
• Represents MNX at company events, trade shows or trade association meetings
• Partner with Marketing, Inside Sales and other key internal customers to ensure a positive customer experience
• Enhance professional growth and development through participation in educational programs, current literature, in-service meetings and workshops
• Assist other departments as needed.

Business Development Director, Precision Services

Account Executive

• Maintaining and growing your own client portfolio, which consists of an average of 200 clients.
• Focus on the entire sales process, client acquisition, client onboarding, and client retention.
• Collaborate with colleagues in a hybrid and fast-paced market.

Inside Sales Account Associate

Product Manager

• The Healthcare Lab Logistics Product Management Senior Analyst is responsible for the effective management of a product, program or channels within the UPS Portfolio.
• He / She participates in market research, and product, program or channel management to assist in the development and execution of marketing strategies.
• He / She is responsible for supporting a particular product / channel by gathering information and performing analyses used to assess the performance of UPS’s products, channels, services, and value propositions.
• The Product Management Senior Analyst develops routine and ad-hoc product performance reports, performs defined maintenance activities for support infrastructure and materials, supports seasonal operating plan analysis and development, and develops content in support of field training and communications.

Senior Analyst – Healthcare Lab Logistics Product Management

Sales

• Engages with team members to develop robust account strategies and ensure effective application of sales and negotiation skills.
• Drives results in key areas of the business plan including profit, revenue growth, people development and reporting.
• Trains Account Executives (AEs) to review customer information and understand customer account status using DRIVE and other applications.
• Communicates market trends and competitor information to support the sales team in opportunity development.
• Uncovers, qualifies and engages with prospects, makes the most of available opportunities, and drives growth.

Healthcare Area Sales Manager, WI & IL

Customer Success Manager

• Manage a high volume of smaller customers
• Focus on driving customer satisfaction and retention at scale
• Leverage dashboards and reporting to support clients effectively
• Engage existing customers to enhance value and prevent churn
• Conduct periodic, mostly virtual customer check-ins and performance reviews
• Identify low-touch upsell opportunities and guide customers to resources for additional value
• Develop strategies for upselling / cross-selling opportunities to drive account growth
• Drive product adoption and educate customers on products and services
• Monitor customer health metrics to measure satisfaction and prevent churn
• Update UPS DRIVE with retention data, planning next steps for churn prevention / growth

Customer Success Supervisor

• General administrative tasks
• Resolving customer queries regarding package deliveries
• Dealing with customer complaints via phones or e-mails

ERN Administrator, German

• Conducts joint customer visits with IAEs to share sales and negotiation expertise with the sales team
• Drives various product business plans to support targeted sales opportunities, account penetration, and sales growth strategies
• Shares customer feedback with the operations teams to provide awareness on recurring customer issues
• Manages resources and people processes (e.g., Career Development, Training, Staffing, etc.) to ensure day-to-day administration of processes and formal procedures
• Reviews plan versus actual to support sales team performance and creates action plans to improve sales results
• Conducts weekly sales meetings and schedules, assembles and creates sales meeting material to be presented to sales staff, operations staff or other visitors
• Generates regular progress and status updates to the Director of Sales
• Audits and approves expense reports of direct reports

International Area Sales Manager

Systems Engineer

• Maintenance activities performed to keep a UPS package handling facility operating efficiently and effectively
• Troubleshooting, adjusting, and replacing AC and DC electrical equipment
• Inspecting, troubleshooting, repairing, and/or replacing mechanical components
• Inspecting, troubleshooting, repairing, and/or replacing pneumatic equipment
• Inspecting, troubleshooting, repairing, and/or replacing hydraulic equipment
• Welding equipment as defined by scope of work
• Performing preventive maintenance inspections of plant equipment

Buildings and Systems Engineering Mechanic

Compliance

• Develop, implement and monitor safety and compliance programs
• Conduct risk assessments and put in mitigation measures
• Lead root cause analysis and ensure quality corrective and preventive actions
• Ensure all staff maintain valid certifications and meet mandatory training requirements

Air Compliance Manager

• Serve as the primary point of contact and advocate for assigned accounts
• Handle routine customer inquiries with standardized solutions, escalating complex issues as needed
• Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues
• Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention and prevent churn
• Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance customer experience
• Develop and execute tailored success plans, driving adoption and maximizing ROI
• Create strategies for upselling/cross-selling opportunities to drive account growth
• Engage as needed with HIA to ensure customers trust and value service delivery
• Assess the customers’ business objectives, challenges, and success metrics to ensure UPS alignment to customer needs
• Regularly create QBRs/QVPs for customers
• Analyze customer mix and performance metrics to support balanced retention efforts
• Stay informed on the customer’s industry trends to provide strategic guidance through UPS offerings
• Monitor customer mix and performance metrics to support balanced retention efforts
• Update UPS DRIVE with retention data and plan next steps for churn prevention/growth

Implementation Specialist

• Drive the end-to-end engineering design and validation for new business and large-scale project implementations using innovative technology and efficient operational workflows
• Lead design and validation of facility layouts and operating plans for ambient, cold chain, and regulated product storage and distribution
• Conduct data analysis, labor modeling, and financial validation to optimize operational efficiency and streamline distribution process
• Lead discussions and calls with internal and external stakeholders to gather critical information, resolve conflicts, and ensure alignment throughout the project lifecycle
• Perform post-implementation gap analyses with actionable items to drive continuous improvement and performance alignment
• Drive adoption of AI-powered engineering practices, identifying opportunities to modernize workflows and enhance team productivity
• Ensure project success by managing timelines, budgets, risk assessments, and stakeholder communications
• Support team development through mentoring, training, and contributing to process improvement initiatives
• Utilizes knowledge, technology investigation to provide the best return on investment for our clients
• Incorporates healthcare regulatory and industry knowledge when implementing a new solution

Senior Implementations Engineer

Program Manager

• Conduct short- and medium-term project management
• Provide client advocacy and critical issue resolution
• Support compliance collaboration, risk mitigation, process improvement, and other value-added service
• Oversee standard operating procedures (SOPs), manage statements of work (SOWs), and support other operational and technical engagements
• Coordinate and deliver regular reporting
• Drive quantified value for our customers
• Facilitate internal and external meetings
• Understand UPS Healthcare offerings, products and services