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About the role
Key responsibilities & impact- Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
- Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries
- Verify all customer instructions are complete and all necessary permits/ licenses are in place to meet country requirements.
- Responsible for determining carrier based on rate, availability, and customer service provided.
- Confirms customs clearance
- Collaborate with service partners & brokers for pre-alerts and to resolve clearance issues
- Communicate with customers, agents, brokers and colleagues in a professional and courteous manner
- Receive, review, verify and process import and export documentation in compliance with all appropriate regulations.
- Inform customers of customs clearance, delivery instructions and other required information
- Prepare, route, and cut air bills and manifests
- Identify, document and escalate shipping irregularities and non-conformance
- Responsible for handling non-conformances and rescheduling shipments if needed.
- Other duties as assigned.
Requirements
What you’ll need- At least 1 year of customer service experience
- Must be at least 18 years old and have a high school diploma or GED
- Be proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM
- Knowledge of US and world geography and time zones is preferred
- Call Center experience is preferred
- Must have outstanding communication, customer service, and organizational skills
- Be able to operate in a fast-paced and demanding environment
- Be flexible - with the ability to work additional hours as business requires
- Strong attention to detail and accuracy
- Desire to exceed customer’s expectations.
Benefits
Comp & perks- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrycustoms clearanceimport documentationexport documentationlogistics managementshipping irregularitiesnon-conformance handlingair bills preparationmanifests routing
Soft Skills
customer servicecommunicationorganizational skillsattention to detailflexibilityurgencyprofessionalismcollaborationproblem-solving
Certifications
high school diplomaGED