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About the role
Key responsibilities & impact- General administrative tasks
- Resolving customer queries regarding package deliveries
- Dealing with customer complaints via phones or e-mails
Requirements
What you’ll need- Very Good Spanish (writing and speaking)
- Good English
- Strong communications skills
- Ability to work under time pressure
- Soft skills: problem analysis, problem solving, good decision making
- Ability to deal with multiple tasks
- At least six months employment track at current position in UPS (for internal candidates only)
Benefits
Comp & perks- Stable employment based on an employment contract
- Social benefit package (including sport package, life insurance, health care, pension scheme, co-financing of corrective glasses, additional social benefits)
- Wellbeing program – access to a platform of emotional support and coaching for our employees and their families
- Access to a training platform enabling the development of various competences
- Full training and support of the team after the implementation period
- Equipment for work
- Gaining valuable professional experience in an international environment
- Using foreign language in daily business contacts
- Employee referral program
- Possibility to get involved and develop your passions by participating in employee committees (charity initiatives, sports committee, employee newsletter, etc.)
ATS Keywords
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Soft Skills
strong communication skillsproblem analysisproblem solvinggood decision makingability to work under time pressureability to deal with multiple tasks