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About the role
Key responsibilities & impact- Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
- Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries
- Communicate with customers and agents in a professional and courteous manner
- Meet required team metrics
- Stay current on all required training
Requirements
What you’ll need- At least 1 year of customer service experience
- Time Management
- Must be at least 18 years old and have a high school diploma or GED
- Be proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM
- Knowledge of US and world geography and time zones is preferred
- Call Center experience is preferred
- Must have outstanding communication, customer service, and organizational skills
- Be able to operate in a fast-paced and demanding environment
- Be flexible - with the ability to work additional hours as business requires
Benefits
Comp & perks- UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entry30 WPM typing speedMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Soft Skills
customer servicecommunicationorganizational skillstime managementattention to detailflexibility
Certifications
high school diplomaGED