Upchurch

Engineer

• Manage the day-to-day performance of assigned facility service agreements.
• Develop and maintain project budgets, cost forecasts, cash-flow projections, and profitability reports.
• Monitor labor, material, subcontractor, repair, and replacement expenses.
• Identify emerging financial risks and implement corrective actions.
• Evaluate repair-versus-replacement decisions based on lifecycle cost, reliability, efficiency, and contract impact.
• Manage invoicing, purchase orders, proposals, cost allocation, and supporting financial documentation.
• Ensure assigned agreements meet established profitability expectations.
• Coordinate responses to HVAC, mechanical, electrical, plumbing, controls, and other facility issues.
• Review customer requests, analytics alerts, alarms, service records, and equipment history to determine the appropriate response.
• Develop scopes of work and coordinate internal technicians, contractors, vendors, engineers, and controls personnel.
• Track issues from initial identification through investigation, corrective action, and verification.
• Confirm completed work resolves the underlying problem.
• Identify recurring failures and develop long-term corrective action plans.
• Support emergency and after-hours response coordination when necessary.
• Review facility analytics, equipment trends, utility information, alarms, work orders, and service history.
• Identify equipment failures, operational inefficiencies, control problems, maintenance needs, and financial risks.
• Prioritize issues based on customer impact, operational risk, energy use, cost exposure, and likelihood of failure.
• Identify opportunities to improve equipment scheduling, setpoints, sequencing, controls, and energy performance.
• Work with internal teams to improve analytical rules, alerts, reports, and operational tools.
• Serve as the primary day-to-day contact for assigned customers.
• Respond promptly to customer questions, concerns, and facility issues.
• Conduct regular customer meetings and site visits.
• Prepare and present customer-facing reports covering facility performance, completed work, open issues, planned activities, and recommendations.
• Communicate technical and financial information clearly to technical and nontechnical audiences.
• Manage customer expectations while maintaining clear contract boundaries.
• Identify additional opportunities to improve customer operations and create value.
• Develop and maintain short- and long-term equipment replacement plans.
• Coordinate HVAC and infrastructure replacement projects from planning through completion.
• Develop project scopes, budgets, schedules, procurement plans, and implementation strategies.
• Monitor project cost, schedule, quality, and operational impact.
• Evaluate equipment options based on lifecycle cost, maintainability, efficiency, reliability, and contract impact.
• Ensure completed projects are properly commissioned, documented, and incorporated into ongoing maintenance and analytics programs.
• Maintain accurate records of equipment issues, customer requests, work performed, costs, approvals, and resolutions.
• Track key indicators related to reliability, response time, recurring failures, energy performance, customer satisfaction, and profitability.
• Provide regular project and financial updates to company leadership.
• Develop standardized workflows, templates, and reporting processes.
• Help improve the company's facility management, analytics, financial tracking, and project-delivery tools.
• Use data analysis, automation, or programming where appropriate to improve efficiency and decision-making.

Facility Performance Engineer

Project Manager

• Plan, initiate, and manage service projects from kickoff through final closeout.
• Define project scope, objectives, milestones, deliverables, resource requirements, and execution strategies.
• Develop and maintain project schedules that align with customer requirements, maintenance windows, and operational constraints.
• Lead project execution while ensuring work progresses within approved schedules, budgets, and quality expectations.
• Identify project risks, obstacles, and resource constraints and implement corrective actions to mitigate impact.
• Coordinate project startup meetings, internal planning sessions, and customer progress reviews.
• Ensure project documentation remains current and accurately reflects project status and commitments.
• Coordinate service and/or construction projects within live operational or under construction data center environments where uptime and reliability are critical.
• Support customer change-management processes, maintenance activities, equipment upgrades, retrofits, corrective maintenance, commissioning, and emergency service projects.
• Ensure all work is planned and executed in accordance with approved MOPs, SOPs, Commissioning scripts, permits, customer requirements, and site-specific operational procedures.
• Facilitate outage planning and coordination with customers, service managers, technicians, and operational stakeholders.
• Maintain awareness of electrical and mechanical system redundancy configurations, equipment dependencies, and operational risk during project execution.
• Coordinate project activities to minimize customer impact and maintain safe operational conditions.
• Serve as the primary customer-facing representative for assigned projects.
• Establish and maintain strong relationships with customer stakeholders and site operations teams.
• Lead customer progress meetings, project reviews, outage planning discussions, and execution updates.
• Provide timely communication regarding project status, risks, schedule impacts, material lead times, and change requests.
• Address customer concerns professionally and work collaboratively toward successful resolutions.
• Own project financial performance from project award through final invoicing.
• Develop and maintain project budgets, forecasts, cost-to-complete projections, and profitability analyses.
• Monitor labor productivity, material expenditures, subcontractor costs, and overall project performance.
• Review project financial metrics and identify opportunities to improve operational efficiency and profitability.
• Participate in Work-In-Progress reviews, backlog reviews, billing reviews, and forecasting activities.
• Manage project cash flow and support timely invoicing and collections activities.
• Escalate financial risks and develop recovery plans when required.
• Identify, document, price, track, and negotiate change orders.
• Ensure customer approval is obtained prior to execution of out-of-scope work whenever possible.
• Monitor project scope and proactively manage scope changes to protect project profitability.
• Coordinate with operations, estimating, procurement, and accounting teams regarding project modifications.
• Coordinate procurement activities to support successful project execution.
• Manage material purchasing, lead-time tracking, vendor communication, and delivery schedules.
• Expedite critical materials and equipment as necessary to support customer schedules.
• Work with vendors, suppliers, and subcontractors to ensure quality, performance, and timely delivery.
• Coordinate purchase orders and ensure procurement activities remain aligned with project budgets.
• Coordinate internal resources including service technicians, field leadership, subcontractors, vendors, and support personnel.
• Work closely with Service Managers to align manpower, schedules, and project priorities.
• Support workforce planning activities by identifying future labor and resource requirements.
• Maintain visibility into project staffing needs and communicate anticipated changes proactively.
• Promote a culture of safety, professionalism, and operational excellence.
• Participate in project risk assessments and develop mitigation plans.
• Ensure compliance with company safety standards, customer safety requirements, OSHA regulations, and applicable procedures.
• Verify quality expectations are communicated and achieved throughout project execution.
• Support incident investigations, corrective actions, and continuous improvement initiatives when required.
• Encourage procedural compliance and documentation accuracy.
• Prepare project status reports, executive summaries, customer updates, and closeout documentation.
• Maintain accurate project records, schedules, financial reports, procurement logs, and change order documentation.
• Coordinate project turnover, final customer acceptance, warranty requirements, and project closeout activities.
• Capture lessons learned and support continuous improvement efforts across the Critical Environments organization.
• Assist in developing and standardizing project management tools, procedures, and reporting methodologies.

Mission Critical Project Manager II

• Manage the end-to-end creation of public RFQ and proposal responses, ensuring strict adherence to solicitation requirements, formatting, and deadlines.
• Apply your background in marketing design to build visually compelling, on-brand sales and marketing documents, presentations, and proposal packages.
• Utilize AI tools to rapidly draft, refine, and tailor proposal content, cover letters, and executive summaries, always maintaining the Upchurch brand voice.
• Design and format marketing materials, ensuring all outputs align with the One Upchurch brand standard (colors, typography, logo usage).
• Organize and maintain a library of approved marketing assets, proposal templates, and boilerplate content for easy access by the sales team.
• Actively deploy and manage agentic AI tools (e.g., Manus, Claude) to automate repetitive administrative tasks, generate initial drafts of documents, and improve overall workflow speed.
• Support general business administration by identifying process bottlenecks and implementing tech-forward solutions to resolve them.

Project and Proposal Administrator

Business Development Rep

• Market Development: Identify, prospect, and cultivate relationships with key decision-makers in school districts, universities, and local government entities.
• Sales Strategy: Develop and execute targeted sales strategies to penetrate the education and local government markets in Texas, building a robust pipeline of qualified opportunities.
• Solution Selling: Lead the complex sales cycle for energy performance contracts (EPC), turnkey facility upgrades, and sustainability initiatives.
• Client Engagement: Conduct thorough needs assessments, facility walk-throughs, and financial analyses to develop customized, compelling energy solutions that address the specific challenges and goals of public sector clients.
• Proposal Development: Collaborate with our engineering, project management, and financial teams to craft competitive, high-quality proposals and presentations.
• Contract Negotiation: Navigate public procurement processes and negotiate complex, multi-year contracts to successful closure.
• Account Management: Maintain strong, ongoing relationships with clients post-sale to ensure satisfaction and identify future opportunities.

Business Development Executive – Energy Services

Operations

• Provide day-to-day administrative support to the Service Director, Service Managers, Service Technicians and Integrated Operations leadership.
• Prepare and maintain program documentation, internal trackers, presentations, and reporting packages.
• Support resource planning activities by maintaining visibility into technician readiness, certifications, and availability (non-dispatch).
• Assist with internal coordination between service technicians, service leadership, training, safety, HR, and finance.
• Maintain organized records for procedures, SOPs, MOP templates, and best practice documentation.
• Track training KPIs (completion rates, certification status, readiness by market/client).

Operations and Service Administrator – Critical Environments

Director

• Lead the sourcing, evaluation, structuring, negotiation, and execution of strategic add-on acquisitions across target markets.
• Build and maintain relationships with founders, owners, intermediaries, investment bankers, and industry stakeholders.
• Conduct financial modeling, valuation analysis, and investment return assessments.
• Coordinate and manage all phases of due diligence, including financial, operational, legal, HR, IT, and commercial workstreams.
• Prepare investment memoranda, executive presentations, and board-level materials for internal and sponsor review.
• Support transaction financing processes and collaborate with lenders, advisors, and private equity sponsors.
• Lead post-acquisition value creation initiatives as part of the integration process and in partnership with Line of Business leadership.
• Identify and evaluate attractive expansion markets across the Southeast United States.
• Lead cross-functional teams in launching greenfield operations, including market assessment, financial planning, talent strategy, and operational execution.
• Develop business cases and go-to-market strategies for new building solution locations and capabilities.
• Partner with operations leadership to ensure successful market entry and scalable growth.
• Partner with executive leadership on long-term strategic planning and enterprise growth initiatives.
• Analyze industry trends, competitive dynamics, and market opportunities to inform strategic decision-making.
• Lead special projects focused on operational scalability, geographic expansion, and service diversification.
• Drive data-driven decision-making through financial and operational analysis.
• Support investor relations, board communications, and strategic reporting as needed.

Director of Corporate Development

Account Executive

• Conduct detailed discovery with corporate real estate leaders and facility directors to identify inefficiencies in HVAC, electrical, plumbing, and building automation systems.
• Develop customized facility optimization strategies that enhance energy efficiency, reduce operational costs, and improve overall building performance.
• Use a consultative sales approach (SPIN Selling, Challenger Sales) to guide clients toward strategic improvements in building efficiency.
• Partner with engineers and technical teams to assess building performance data and implement targeted upgrades and improvements.
• Build long-term relationships with C-suite executives, COOs, real estate directors, and sustainability officers to position Upchurch as a trusted strategic advisor.
• Focus on fewer, high-value national accounts that align with Upchurch’s mission of creating a better-built world.
• Develop and execute multi-year client strategies, guiding portfolio-wide improvements over time.
• Ensure consistent client engagement and satisfaction by providing insights into building performance and operational efficiency.
• Work closely with technical teams, engineers, and project managers to develop and execute large-scale facility improvements.
• Maintain a strategic sales pipeline, tracking long-term portfolio engagement and revenue growth.
• Collaborate with the Director of Facility Consulting to align sales efforts with Upchurch’s national business strategy.

Program Manager

• Curate, design and develop engaging content in multiple formats (e.g., workshops, e-learning, microlearning) that meet business and employee needs, including onboarding, technical skills, leadership development, safety and compliance training.
• Facilitate interactive, results-oriented learning sessions across diverse audiences.
• Track training projects from ideation through completion, managing timelines, resources, and deliverables to ensure high-quality outcomes on schedule.
• Coordinate with cross-functional teams to ensure clarity, consistency, and momentum across shared projects.
• Maintain a strong understanding of company priorities and L&D trends to ensure initiatives are innovative and support long-term goals and culture.
• Partner with Subject Matter Experts to assess skill gaps and to collaborate on learning solutions that align training to workforce needs.
• Manage the Learning Management System (LMS) to ensure employees have access to relevant, high-quality resources.
• Track and report on training effectiveness using assessments, feedback, and business KPIs and use data analytics to continuously improve learning experiences.
• Promote inclusivity and accessibility in all learning initiatives.

L&D Program Manager

• Aggressively drives the pursuit of new logos within the data center, colocation, hyperscale, enterprise, and mission-critical infrastructure markets.
• Engage early in the sales cycle to shape client requirements, influence solution design, and establish technical credibility.
• Identify market trends, competitive offerings, and customer pain points to support strategic account targeting and go-to-market initiatives.
• Positioning our MEP (Mechanical, Electrical, and Plumbing) services as a competitive advantage for clients, focusing on innovation preventative maintenance practices, timely response for corrective maintenance, and reducing operational risk.
• Collaborate with Sales and Business Development teams to develop account penetration strategies and expand our footprint in underserved or emerging segments.
• Develop a ‘Power Map’ of industry influencers within the General Contractor, Equipment OEMs, MEP service and consultants to capture market intelligence of project and service opportunities.
• Serve as the technical authority during pre-sales engagements, including discovery sessions, site assessments, and technical workshops.
• Design and articulate mission-critical service solutions aligned to customer operational, resiliency, compliance, and scalability needs.
• Identify technical gaps or service failures in legacy competitor contracts to execute strategic "win-back" campaigns.
• Develop and deliver technical presentations, proposals, and RFP/RFI responses that clearly differentiate our capabilities.
• Translate technical features into business value, emphasizing uptime, risk mitigation, performance, and total cost of ownership.
• Build trust with customer stakeholders, including data center managers, facilities teams, IT leadership, and executive decision-makers.
• Support contract negotiations by addressing technical risks, scope clarity, and solution feasibility.
• Act as a trusted advisor throughout the sales cycle, ensuring a smooth transition from pre-sales to delivery teams.
• SLA Alignment with ability to translate complex MEP technical specifications into business outcomes, specifically focusing service technician certification requirements, redundancy requirements, uptime guarantees, and response times.
• Partner with Operations, Engineering, and Delivery teams to ensure proposed solutions are operationally sound and scalable.
• Develop multi-year Total Cost of Ownership models that demonstrate the ROI of proactive maintenance versus reactive 'break-fix' emergency spending.
• Provide feedback from the field to improve service offerings, technical documentation, and sales enablement tools.
• Contribute to the development of sales playbooks, technical collateral, and competitive positioning materials.