University of Maryland Faculty Physicians

Operations

• Responds to high volume of appointment requests
• Answers and triages incoming calls and requests in a prompt, professional manner
• Completes scheduling from work queues
• Schedules patient appointments and reminds patients of necessary items to bring
• Documents complete and clear messages and distributes clinical questions and escalation messages promptly
• Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc

Patient Access Specialist II – Practice Operations

Medical Billing and Coding

• Reviewing documentation and selecting the appropriate procedure and/or diagnosis code to be entered in billing documents
• Ensuring that teaching physician requirements are met and are clearly reflected in the documentation
• Other duties as assigned

Certified Coder – Practice Operations – Part-Time

• Responds to a high volume of appointment requests, including telephone calls, emails, work queues and other electronic messages, for scheduling of appropriate medical exams, procedures, and tests with and without demographic collection and insurance registration.
• Answers and triages incoming calls and requests in a prompt, professional, and polite manner.
• Completes scheduling from work queues to fulfill requests from internal and external/referring providers.
• Schedules patient appointments and reminds patients of necessary items to bring including their referral and medications.
• Documents complete and clear messages and distributes messages regarding clinical questions and escalation messages promptly and appropriately.

Patient Access Specialist II – Practice Operations, Radiology Scheduling

• Directs, supervises, and coordinates the daily activities of a team with the Patient Access Center
• Manages the coordination of patient appointments and assessments
• Assures service excellence of Access Center operations to patients, physicians, and internal customers

Patient Access Supervisor – Practice Operations, Radiology Scheduling

• Responds to a high volume of appointment requests
• Answers and triages incoming calls and requests
• Completes scheduling from work queues
• Schedules patient appointments and reminds patients of necessary items
• Documents complete and clear messages

Patient Access Specialist II – Practice Operations – Radiology Scheduling

• Directs and coordinates all activities pertaining to the billing division through general or direct supervision of Reimbursement Operations
• Responsible for patient services, registration quality, insurance verification, payment posting, documentation imaging, claims processing and edits; and other duties as assigned

Associate Director, Reimbursement Operations – Pediatrics

Payroll

• Oversee and execute all aspects of payroll operations, including accurate and timely payroll processing
• Maintenance of payroll records in compliance with institutional, state, and federal regulations
• Administration of faculty compensation such as PRN pay, supplemental pay, incentives, and shift differentials
• Supervises labor distribution and faculty time and leave reporting (including FMLA and leave payouts)
• Manage payroll exceptions and deductions and ensure compliance with evolving legislation
• Support audits and implement process improvements while serving as a key resource to faculty and staff

Emergency Medicine Payroll Supervisor

• Responds to a high volume of appointment requests
• Manages scheduling of medical exams, procedures, and tests
• Collects demographic information and performs insurance registration

Patient Access Specialist I – Practice Operations, Part-Time

Account Manager

• Perform charge entry and payment posting
• Handle reconciliation, lockbox duties, and account investigations
• Follow up and collections for moderately complex accounts
• Other duties as assigned

Patient Account Representative II – Charge Entry and Processing – Pediatrics

• Monitor the quality and productivity of the RCMO AR and charge entry teams
• Set and monitor individual and department targets
• Improve and automate production services
• Communicate effectively with directors, administrators, and executive staff
• Supervise billing department activities including accounts receivable

Patient Account Supervisor – Revenue Cycle Management

• Provides senior leadership over the department’s administrative operations and Human Resources
• Overseeing a team of managers across multiple service lines and administrative functions
• Directs day-to-day operational oversight and long-range planning in support of the department’s academic, clinical, and educational mission
• Serves as the department’s human resources lead, setting workforce strategy and organizational priorities while overseeing HR operations through delegated management
• Works closely with the Chair, Chief Administrative Officer, and senior leadership to translate strategic priorities into operational execution within a complex academic healthcare environment

Emergency Medicine Director – Administrative Operations

• Performs tasks related to the preparation of payroll journal entries
• Reconciliation of tax and benefit accounts
• Processing invoices
• Responds to customer inquiries
• Posts appropriate entries to general ledger
• Runs required reports
• Assists with the month-end close process by processing journal entries and preparing reports
• Reviews banking transactions to ensure proper posting within Great Plains accounting software

Financial Specialist – Payroll

Communications

• Responsible for supporting the department’s digital communications, educational media, and marketing initiatives
• Assists with recording and editing educational video content
• Drafting website content
• Supporting social media marketing and engagement efforts
• Collaborates with faculty and staff to produce clear, engaging content that supports the department’s educational and outreach initiatives

Communications and Digital Media Assistant

Administrative Assistant

• Provides high level support to a single FPI Corporate executive(s) as assigned
• Utilizes independent judgement to ensure efficient operation of department
• Performs advanced administrative tasks, such as preparing correspondence, reports and memos
• Responds to and screens telephone calls
• Collects, compiles, analyzes and displays complex information of a highly confidential nature
• Performs special projects of a highly skilled nature
• May directly supervise lower level administrative staff in the same department