University of Maryland Faculty Physicians

Care Coordinator

• Provides in office patient outreach, care coordination, documentation and EPIC management
• Schedules follow-up appointments, reviews discharge instructions with the patient
• Being the main point of contact for any post-procedure follow-up questions
• Conducts patient outreach calls for various programs: Chronic Care Management (CCM), Principal Care Management (PCM), and Remote Patient Monitoring (RPM)
• Coordinates and schedules patient follow-up appointments
• Documents patient interactions and care activities in EPIC
• Reviews and updates patient medications, labs and patient information
• Assists with Remote Patient Monitoring (RPM) to include patient support and documentation
• Monitors provider in-baskets and assists with patient communication

Medicine Care Coordinator

Medical Billing and Coding

• Reviewing documentation and selecting the appropriate procedure and/or diagnosis code for billing documents
• Ensuring teaching physician requirements are met and clearly reflected in the documentation
• Other duties as assigned

Certified Coder – Part-Time

• Reviewing documentation and selecting the appropriate procedure and/or diagnosis code to be entered in billing documents
• Ensuring that teaching physician requirements are met and clearly reflected in the documentation
• Other duties as assigned

Certified Coder – Practice Operations, Certified Professional Coder certification required

• Reviewing documentation and selecting appropriate procedure and/or diagnosis code for billing documents
• Ensures teaching physician requirements are met and reflected in the documentation
• Review provider coding and provide training and feedback on coding questions and issues
• Assist billing and collections staff with denials and charge correction requests as needed
• Resolves coding TES edits and refreshes knowledge of government regulations related to coding and billing

Certified Coder – Medicine

Account Manager

• Conducts such activities as account investigation, follow-up and collections on unusual and complex accounts.
• Serves as lead worker and trainer for junior level staff; and other duties as assigned.

Patient Account Representative III – Pediatric Billing

Operations

• Responds to a high volume of appointment requests
• Schedules appropriate medical exams, procedures, and tests
• Serves as escalation point for questions from Specialists I and II and complex scheduling requests

Patient Access Specialist III – Practice Operations

• Function as the team lead to Patient Services Representatives
• Provide relevant guidance, training and work distribution
• Oversee and perform customer services activities
• Resolve patient inquiries and account investigations
• Follow up and collections on self-pay balances

Lead Patient Services Representative – Practice Operations

• Responds to appointment requests including phone calls, emails, and work queues
• Completes scheduling for medical exams and procedures
• Documents messages and referral information
• Manages inquiries about insurances, office hours, and services.

Patient Access Specialist II – Practice Operations

Counselor

• Provides short-term counseling, assessment, and referrals for clients of the EAP
• Conducts supervisor information and training sessions
• Consults with supervisors, managers, and HR staff
• Serves as a lead worker to other EAP Counselors
• Develops individualized care plans for patients based on needs assessments
• Provides support to patients to assist them in dealing with social, emotional, financial, and/or environmental factors
• Provides short term individual and group counseling, crisis intervention, education, and skills training

Senior EAP Counselor – Psychiatry

Business Operations

• Accountable for the operational support of value-added Epic patient access suite of products
• Manage communication and coordination with patient access business owners and stakeholders
• Collaborate with UMMS IS&T application build teams for systems design and maintenance
• Manage small to medium projects or specific aspects of larger projects for patient access and business applications.

Business Operations Analyst II – Practice Operations

• Reviewing documentation and selecting the appropriate procedure and/or diagnosis code to be entered in billing documents
• Ensuring that teaching physician requirements are met and are clearly reflected in the documentation
• Other duties as assigned

Certified Coder – Practice Operations, Certified Professional Coder

• Responds to high volume of appointment requests
• Answers and triages incoming calls and requests in a prompt, professional manner
• Completes scheduling from work queues
• Schedules patient appointments and reminds patients of necessary items to bring
• Documents complete and clear messages and distributes clinical questions and escalation messages promptly
• Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc

Medicine Care Coordinator

Certified Coder – Part-Time

Certified Coder – Practice Operations, Certified Professional Coder certification required

Certified Coder – Medicine

Patient Account Representative III – Pediatric Billing

Patient Access Specialist III – Practice Operations

Lead Patient Services Representative – Practice Operations

Patient Access Specialist II – Practice Operations

Senior EAP Counselor – Psychiatry

Business Operations Analyst II – Practice Operations

Certified Coder – Practice Operations, Certified Professional Coder

Patient Access Specialist II – Practice Operations

Certified Coder – Practice Operations – Part-Time