Lead Patient Services Representative – Practice Operations

University of Maryland Faculty Physicians

Lead Patient Services Representative overseeing and guiding a team in patient services. Responsible for customer inquiries, account investigations, and collecting self-pay balances.

Posted 6/17/2026full-timeRemote • Alabama, Florida, Maryland, Pennsylvania, Tennessee, Texas • 🇺🇸 United StatesSenior💰 $21 - $32 per hourWebsite

About the role

Key responsibilities & impact

Function as the team lead to Patient Services Representatives
Provide relevant guidance, training and work distribution
Oversee and perform customer services activities
Resolve patient inquiries and account investigations
Follow up and collections on self-pay balances

Requirements

What you’ll need

High school diploma or GED preferred
Three or more years of experience in a medical billing office
General understanding of basic accounting principles
PC proficiency
Knowledge of GE/IDX, EPIC or similar computerized billing system
Knowledge of payers in specialty
Knowledge of ICD-10 and CPT coding
Understanding of FSC's and paycodes used in GE/IDX system and contractual requirements

Benefits

Comp & perks

Health insurance
401(k)
Flexible working hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

medical billingaccounting principlesICD-10 codingCPT codingGE/IDXEPICbilling systemscollectionspatient inquiries resolutionwork distribution

Soft Skills

leadershiptrainingguidancecustomer servicecommunicationproblem-solvingorganizationteam managementinterpersonal skillsfollow-up

Certifications

high school diplomaGED