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Patient Access Specialist II – Practice Operations
University of Maryland Faculty PhysiciansPatient Access Specialist managing appointment requests for a healthcare practice. Scheduling patient exams, procedures, and tests while providing professional customer service and coordination in medical office settings.
Posted 6/6/2026full-timeRemote • Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $29 per hourWebsite
About the role
Key responsibilities & impact- Responds to high volume of appointment requests
- Answers and triages incoming calls and requests in a prompt, professional manner
- Completes scheduling from work queues
- Schedules patient appointments and reminds patients of necessary items to bring
- Documents complete and clear messages and distributes clinical questions and escalation messages promptly
- Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc
Requirements
What you’ll need- High school diploma or GED preferred
- Minimum 2 years of medical office or call center experience
- Entry level computer skills (specific programs as deemed by department)
- Strong customer service and phone etiquette skills
- Accurate data entry skills
Benefits
Comp & perks- Total rewards package supporting health, life, career and retirement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryschedulingappointment management
Soft Skills
customer servicephone etiquettecommunicationprofessionalism
Certifications
high school diplomaGED