United Community Bank

IT Support

• Credit Decisioning and Approval of commercial and CRE credit deals up to $7.5MM
• Approve credits in a timely and efficient manner balancing between the bank’s credit risk appetite and customer expectations
• Serve as “gatekeeper” for approval of larger credits above assigned credit authority
• Protect the bank's assets through proper execution and administration of risk management policies and procedures
• Accountable for the quality approval decisions and overall quality of the assigned loan portfolio
• Lead role in monitoring credit quality, including portfolio risk ratings and oversight of criticized asset and portfolio review meetings
• Work with Commercial Lending teams and Bank/Regional Presidents to promote the credit culture of United Community Bank
• Acts in an advisory and referral role to Lenders and Analysts in matters of compliance, regulation, and policy
• Recommend changes in underwriting and policies where appropriate
• Assist in training new analysts, underwriters, lenders, and ongoing training of policies, procedures, and culture

Regional Credit Manager

Manager

• Lead and manage the overall operations of the branch
• Mentor and develop branch staff to achieve sales and service goals
• Build strong customer relationships through exceptional service and community outreach
• Drive business developments efforts to grow the branch's customer base
• Ensure operational excellence and compliance with all banking regulations

Branch Manager

Administration

• Supports the day-to-day performance and operational effectiveness of the Branch and Loan Support Desk
• Manages performance reporting, dashboards, schedules, and analytics to ensure service level and quality goals are met
• Collaborates with leadership to identify trends, opportunities for improvement, and operational insights
• Supports reporting needs for executive leadership and internal audit
• Timely data entry of Branch and Loan Support Desk agent scorecard data
• Comparison and trending data
• Collaboration with Team Leads and management on training material related to all aspects of Branch and Loan Support Desk technology
• Manage work schedules to maximize agent efficiency and customer engagement across all support channels
• Creates and analyzes weekly, monthly, and interim agent and team reports, providing data analysis of trends of team performance data, channel deficiencies, process improvements, etc. and create action plans to resolve
• Completes Quality Control for Mobile Deposit, Bill Pay, External Transfer and Zelle limit increases
• Serves as a backup on phones/ServiceNow tickets in times of high volume/staffing shortages

Branch & Loan Support Desk Administrator

Financial Planning and Analysis

• Assist in the preparation of financial forecasts and plans.
• Develop reports and analysis from forecast and other systems.
• Maintain database extracts and related analysis from general ledger, leasing, and forecast systems.
• Manage expense allocation methodologies and processes.
• Prepare analyses for corporate strategic initiatives.
• Prepare business unit or segment profitability analysis.
• Support preparation, reconciliation, and distribution of responsibility reports.
• Perform ad hoc analysis accurately and timely.

Financial Planning & Analysis

Account Manager

• Develop and grow relationships. This includes making loans, obtaining deposit integrating cash management services, and offering other bank services.
• Actively monitor the financial health of the relationships you manage and be able to clearly communicate any changes or new opportunities to internal partners.
• Establish yourself in the market through exemplary customer service, creative thinking/idea sharing, and relentless networking
• Direct and supervisor the entire loan closing process to ensure adherence to company loan policies and procedures
• Provide guidance to credit analysts and/or portfolio managers
• Take a balanced approach to quality, profitability, and growth
• Advocate for your clients within the context of United Community's credit standards and current economic conditions
• Network with clients to identify avenues for new business opportunities

Commercial Relationship Manager

Software Engineer

• Develop and maintain data-centric applications using modern platforms (Python, Streamlit, Microsoft Power Platform, Sigma, etc).
• Collaborate with senior developers on application architecture, design patterns, and best practices.
• Assist in designing and implementing data pipelines and integrations with Snowflake and other enterprise systems.
• Participate in code reviews, maintain version control (Git), and contribute to CI/CD processes.
• Document technical processes and maintain code repositories.
• Work closely with business stakeholders to understand requirements and translate them into functional applications.
• Support testing, debugging, and performance optimization of applications.
• Document technical processes and application functionality for knowledge sharing and sustainability.

Associate Data Application Developer

Customer Support

• Serve as the primary liaison for branch personnel regarding deposit applications, operations, risk reviews, and exception tracking.
• Maintain knowledge of deposit systems and operational procedures.
• Provide training, coaching, and support.
• Conduct quarterly cash audits and monthly risk checkpoints.
• Review exception reports and develop plans to reduce exceptions.
• Review teller over/short reports and assist in resolution.
• Review cash items and collections.
• Communicate routinely with Regional Banking Managers, Branch Managers, and Presidents.
• Conduct routine branch visits (travel required).

Regional Support Specialist

• Design, construct, and manage client investment portfolios in line with clients’ financial goals.
• Execute trades and rebalance portfolios to maintain optimal asset allocation.
• Complete investment and client reviews annually or as required.
• Communicate with clients to understand their financial objectives and explain investment strategies and performance.
• Monitor investment performance of portfolios and adjust as necessary.
• Ensure compliance with the relevant regulations and company’s standards.
• Collaborate with the investment team and other internal partners to enhance the client experience.
• Monitor and analyze financial markets, trends, and economic indicators.
• Continually build a network of internal and external sources to acquire new client relationships.
• Stay informed on legal and regulatory changes affecting investment management.
• Drive business results and acquire new assets, both from existing client base and new client acquisition.
• Actively participate in community activities and events with purpose of visibility in the community and prospects.

Wealth Management Portfolio Manager

• Pursue, generate, and expand new Corporate Banking and Middle Market relationships.
• Execute a comprehensive customer development strategy including calls, visits, needs assessments, qualification, and follow-up.
• Respond promptly to client inquiries, issues, and concerns.
• Analyze financial statements and structure financing proposals.
• Negotiate terms and conditions for loans, treasury management, and related corporate banking products.
• Actively cross ‑ sell a full spectrum of bank products and services.
• Interact with credit administration and loan review teams.
• Apply strong credit and pricing judgment; make recommendations and exercise approval authority as assigned.
• Sponsor loan requests through appropriate credit approval channels.
• Drive account profitability with a focus on core banking services.
• Manage administrative responsibilities including credit analysis and processing.
• Maintain strong community involvement and representation.
• Provide leadership oversight, including quarterly check ‑ ins, coaching, development, and performance management of staff.
• Support additional credit ‑ related roles as needed.
• Perform other duties as assigned.

Corporate Banking Division Manager

• Assist the Branch Manager with overall branch operations
• Operate a Teller window during peak times or staffing shortages
• Compile monthly reports on Teller Transactions and Over/Short reports
• Conduct interviews and complete loan applications for consumer and small business loans
• Stay updated on training and regulations related to lending, deposits, and branch operations
• Generate new relationships and accounts, actively cross-selling bank products and services
• Update and monitor sales activities using 360 View
• Maintain and enforce security policies and procedures
• Help achieve branch sales, deposit, and loan growth targets
• Motivate, train, and coach employees to meet branch goals
• Assist with work schedules, performance reviews, and disciplinary actions
• Represent the financial institution in community activities and business development
• Ensure compliance with NMLS registration and renewal requirements, including fingerprinting and background checks

Assistant Branch Manager

Product Manager

• Lead the strategy, development, and lifecycle management of the mortgage product portfolio, ensuring competitive positioning and regulatory compliance.
• Conduct market research, competitive analysis, and evaluate emerging trends to identify new product opportunities and enhancements.
• Build business cases for new or revised products, including market sizing, revenue potential, and profitability analysis.
• Prepare and present product reviews and recommendations to management.
• Administer and manage all product and pricing configurations within Optimal Blue, ensuring timely updates, accuracy, and coordination with Secondary Marketing and Technology teams.
• Implement product changes, investor updates, pricing strategies, and margin adjustments in alignment with business needs and regulatory requirements.
• Analyze product performance, including profitability, volumes, revenues, costs, and competitive positioning; support annual budgeting processes.
• Develop and maintain credit documentation, product plans, and related materials in partnership with mortgage technology teams.
• Ensure all product offerings, campaigns, and processes comply with legal requirements, internal policies, ethical standards, and quality controls.
• Collaborate with sales teams, external vendors, investors, and internal business partners to support product execution and continuous improvement.

Mortgage Product Manager

Sales

• Onboard new Treasury Management products and create training materials for RTSOs and Operations teams
• Oversee the Billing Department to ensure accurate and timely billing; develop plans to automate billing processes
• Monitor and manage product performance, including profitability, usage, risk, and customer satisfaction
• Lead product enhancement initiatives and collaborate with marketing to develop product demos
• Maximize non-interest income through strategic sales activities and fee collection
• Manage controllable expenses to optimize profitability
• Provide expert-level support to Treasury Management customers and internal partners
• Ensure compliance with all regulatory and internal training requirements

Treasury Management Sales Enablement Officer

Accountant

• Prepare and file sales and property tax returns across multiple jurisdictions throughout the US.
• Perform general ledger account reconciliations and prepare related journal entries.
• File unclaimed property reports and ensure compliance with state regulations.
• Verify and process property tax bills; upload data into the accounts receivable system.
• Export/import customer data between tax systems, billing platforms, and Excel.
• Respond to customer inquiries regarding tax bills in coordination with customer service.
• Communicate professionally with taxing authorities via phone and email.
• Maintain a nationwide tax calendar to ensure timely filings and payments.
• Register with new taxing authorities and manage compliance documentation.
• Conduct tax research related to sales and property tax issues.
• Support month-end close and annual audit processes.
• Support the Income Tax function by making estimated payments, filing extensions, and preparing import files to record changes to fixed assets.
• Complete ad hoc financial analysis and reporting requests.

Indirect Tax Accountant

• Reviews & researches suspected fraud notices for all areas received through internal and external sources to determine fraud.
• Investigates fraud activity, reports, and documents as required per regulatory guidance for each fraud type.
• Identify fraud patterns and communicates trends to management.
• File/Research and Understand ‘disputes/returns’ for POS, ATM, Wire, ACH, Online transactions, Checks, etc.
• Report ‘real time’ fraud-related activity; ensuring that the affected UCBI area/branch is notified.
• Ensure the investigation of all accounts assigned and make sure all efforts are recorded in Financial Intelligence platform (Verafin).
• Interacts with customers either victimized or suspected of fraud and performs appropriate actions required based on the case type while providing a positive customer experience.
• Employ letter, phone, and e-mail contact with customers/branches throughout the investigative process.
• Work with Legal team and Corporate Security on case building and/or pulling information for fraud cases for law enforcement or court requests.
• Elevate to department management all issues requiring approval outside of the authority of the Financial Investigator’s position and all issues that may adversely affect United Community Bank.

Regional Credit Manager

Branch Manager

Branch Manager

Branch & Loan Support Desk Administrator

Financial Planning & Analysis

Commercial Relationship Manager

Associate Data Application Developer

Regional Support Specialist

Wealth Management Portfolio Manager

Corporate Banking Division Manager

Assistant Branch Manager

Mortgage Product Manager

Treasury Management Sales Enablement Officer

Indirect Tax Accountant

Financial Investigator I