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Contact Center Training & Quality Control Team Lead
United Community Bank. Directly leads and supervises a team of Contact Center specialized support team members .
Posted 5/23/2026full-timeBlairsville • South Carolina • 🇺🇸 United StatesSenior💰 $49,972 - $76,958 per yearWebsite
About the role
Key responsibilities & impact- Directly leads and supervises a team of Contact Center specialized support team members
- Responsible for monthly coaching, performance reviews, and team huddles
- Ensure compliance with regulatory requirements through ongoing review of procedures
- Work with all levels of management to ensure relevancy of training and delivery methods suitable to needs
Requirements
What you’ll need- Bachelor’s degree in Business Administration and or other related field
- Knowledge of Bank products, services, initiatives and company culture
- Strong knowledge and experience with Contact Center policies/procedures
- Must be able to pass a criminal background & credit check
Benefits
Comp & perks- This position includes health insurance, 401(k) matching, paid time off, and professional development opportunities.
- Schedule flexibility to work evenings and weekends as needed.
ATS Keywords
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Soft Skills
leadershipcoachingperformance reviewsteam managementcommunication
Certifications
Bachelor’s degree in Business Administration