Contact Center Training & Quality Control Team Lead

United Community Bank

Leads and supervises teams within the Contact Center at United Community Bank. Focused on training, quality control, and compliance with bank policies and procedures.

Posted 5/23/2026full-timeBlairsville • South Carolina • 🇺🇸 United StatesSenior💰 $49,972 - $76,958 per yearWebsite

About the role

Key responsibilities & impact

Directly leads and supervises a team of Contact Center specialized support team members
Responsible for monthly coaching, performance reviews, and team huddles
Ensure compliance with regulatory requirements through ongoing review of procedures
Work with all levels of management to ensure relevancy of training and delivery methods suitable to needs

Requirements

What you’ll need

Bachelor’s degree in Business Administration and or other related field
Knowledge of Bank products, services, initiatives and company culture
Strong knowledge and experience with Contact Center policies/procedures
Must be able to pass a criminal background & credit check

Benefits

Comp & perks

This position includes health insurance, 401(k) matching, paid time off, and professional development opportunities.
Schedule flexibility to work evenings and weekends as needed.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipcoachingperformance reviewsteam managementcommunication

Certifications

Bachelor’s degree in Business Administration