Deposit Operations Quality Control Manager

United Community Bank

. Oversee the evaluation of non‑production functions within Community Bank Operations .

Posted 5/16/2026full-timeBlairsville • 🇺🇸 United StatesMid-LevelSenior💰 $49,972 - $76,958 per yearWebsite

About the role

Key responsibilities & impact

Oversee the evaluation of non‑production functions within Community Bank Operations
Serve as the primary point of contact for all quality control, risk, and audit-related activities within Community Bank Operations
Coordinate documentation requests and ensure timely, accurate communication with auditors
Track progress and communicate between parties to ensure understanding of requests and results
Implement and monitor quality control processes across all areas of Community Bank Operations to ensure compliance with regulatory, audit, and internal standards
Support Deposit Operations Manager to design, implement, and track performance metrics and quality assurance indicators for operational departments
Develop, enhance, and maintain key control processes, including Key Risk Indicators (KRIs)
Conduct periodic reviews of operational materials including bulletins, procedures, guidelines, training resources, and business continuity plans to ensure accuracy and regulatory alignment
Collaborate with Community Bank Operations Department Managers quality assurance indicators, operational risks and implement controls for regulatory compliance and risk minimization
Coach and mentor Deposit Operations Floater Team Leads to support their development and effectiveness as they grow in their support role for Community Bank Operations
Identify and recommend process improvements and operational efficiencies
Serve as a data custodian on behalf of Community Bank Operations Departments within the Data Governance program to ensure objectives of the program are met, collaborating with operational leadership to design and review data quality reports
Serve as the designated Security & Safety contact for Community Bank Operations Departments, ensuring employees understand building security and workplace safety expectations
Serve as a Risk Champion for Community Bank Operations Departments, maintaining regulatory compliance and risk minimization as well as maintaining key control processes, including Key Risk Indicators (KRIs)
Escalate departmental concerns to the Deposit Operations Manager as needed
Support special projects, including mergers, acquisitions, and other strategic initiatives

Requirements

What you’ll need

A high school diploma or equivalent required
Bachelor’s degree in a relevant field, or an equivalent combination of education and work-related experience
Minimum of 5 years’ experience in Bank Operations environment
Must be self-motivated and effectively possess strong organizational, communication, analytical, and multitasking skills
Effective communication skills in order to interact with all levels of management, as well as internal/external auditors
Excellent technical knowledge of all department responsibilities and systems, including Fiserv Premier and any other associated systems
Strong understanding of State and Federal Banking Rules and Regulations
Proficiency in Microsoft Office Programs (Outlook, Excel, Word, PowerPoint) and standard office equipment.
Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

Benefits

Comp & perks

Health insurance
401(k) matching
Compliance training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quality controlrisk managementaudit processesperformance metricsKey Risk Indicators (KRIs)data governanceprocess improvementregulatory compliancebank operationsanalytical skills

Soft Skills

organizational skillscommunication skillsmultitasking skillscoachingmentoringcollaborationself-motivationleadership

Certifications

Bank Secrecy Act traininganti-money laundering training