U.S. Bank

Operations

• Deliver the Enterprise SAM operational outcomes aligned with COBIT, FFIEC, and internal risk standards
• Execute modern, end-to-end SAM operational workflows across the ServiceNow ecosystem (request, procurement, entitlement, deployment, compliance, reclamation), prioritized by enterprise value and risk prioritization
• Maintain and improve software compliance and optimization across SaaS, COTS, and on Prem licensing models
• Deliver continuous audit readiness through automated license reconciliation, evidence generation, and compliance validation
• Measure and report KPIs and KRIs for operational performance, software compliance, financial exposure, and software optimization outcomes
• Act as a primary partner to internal stakeholders and clients, ensuring SAM operational outcomes align to their goals, decisions, and success metrics while maintaining sustainable control effectiveness
• Lead overall reporting support, including intake processes, intake prioritization, and data-driven guidance and insights
• Develop and execute risk remediation action plans informed by operational process insights and performance metrics
• Lead organizational change management and adoption strategies to drive consistent execution of standardized SAM operational workflows
• Lead and inspire a high-performing team accountable for execution, adoption, and ongoing operational process maturity—championing career development, performance excellence, and a culture of engagement, resilience, and accountability

IT Operations Manager – Software Asset Management

Manager

• The ABL Portfolio Manager partners closely with Relationship Managers and Business Development Officers to effectively manage a portfolio of ABL credit relationships.
• The role supports revenue growth by deepening existing customer relationships and collaborating with Underwriting to close new business opportunities.
• Manages an assigned portfolio by monitoring credit risk, ensuring compliance, and supporting customer credit needs through underwriting and transaction execution while partnering with internal teams.
• Builds and maintains strong customer relationships, escalates risk concerns, collaborates across functions, and supports team development through mentoring and training.

Portfolio Manager – Asset Lending

Artificial Intelligence

• Champion Agile principles and practices across AI and data-focused teams, driving adoption and continuous improvement
• Coach product owners, engineers, and business stakeholders on Agile frameworks such as Scrum, Kanban, or SAFe
• Facilitate core Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives) to ensure effective team execution
• Foster a culture of transparency, collaboration, and iterative delivery across cross-functional teams
• Partner with technical teams (data science, ML engineering) and business leaders to translate AI use cases into actionable backlogs and sprint goals
• Guide teams in delivering AI/ML solutions iteratively, accounting for experimentation, model training, and validation cycles
• Align delivery plans with business objectives, ensuring AI initiatives provide measurable value
• Support prioritization of work based on business impact, technical dependencies, and data readiness
• Enable collaboration across diverse teams, including data scientists, engineers, product managers, and domain experts
• Remove impediments and escalate risks impacting delivery timelines or outcomes
• Act as a liaison between technical and non-technical stakeholders to ensure shared understanding
• Define and track Agile and AI-specific performance metrics (e.g., velocity, cycle time, model performance indicators)
• Ensure AI delivery adheres to governance, compliance, and ethical standards (e.g., bias, data privacy)
• Facilitate retrospectives and apply learnings to improve delivery effectiveness and team maturity
• Promote data-driven decision-making and experimentation
• Support enterprise Agile transformation efforts, particularly within AI and digital initiatives
• Influence leaders and stakeholders to adopt Agile ways of working and AI-enabled delivery models
• Drive mindset shifts toward iterative development, experimentation, and continuous learning

AI Agilist

Customer Success Manager

• Partner with business teams to shape AI ideas before formal intake
• Ensure requests are clear, complete, and aligned to business priorities before submission
• Educate teams on approval requirements (AI Champion, Business Line Approver, etc.)
• Serve as the single front door to the AI CoE for assigned business lines
• Guide use cases through triage, early review, and decisioning stages
• Proactively identify and resolve stalls, gaps, or unclear ownership
• Build strong relationships with business line teams, AI Champions, and execution partners
• Re-engage with teams once solutions are live to confirm adoption, usability, and effectiveness
• Socialize reusable AI capabilities to reduce duplicate effort across teams

AI Customer Success Manager

Customer Support

• Customer service and support role working directly with customer accounts, inquiries, and items directly related to client satisfaction
• Supports sales teams in executing a One Bank strategy and growing market share
• Responsible for retaining and deepening client relationships by providing exceptional client experience and support
• Proactively works to identify potential problems, compliance issues, and to maximize client satisfaction
• Has primary responsibility for risk and compliance requirements by ensuring timely and accurate compliance to procedural, policy and regulatory requirements

Business Banking Support Specialist

Consultant

• Build relationships with customers via in-person, by appointment, and virtually to provide counsel
• Adapt a digital first mindset to assess and attend to customers’ banking needs
• Obtain and process customer and account information
• Demonstrate and educate clients on deposit and loan products and services
• Recommend solutions based on each customer’s unique goals and needs
• Fosters relationships with clients through proactive outreach and follow up
• Identify solutions for new and existing clients
• Maintain knowledge of consumer and business banking products and services
• Provide a consistent optimal client experience including processing basic transactions
• Develop partnerships with branch team members and partners
• Open new consumer and business accounts, complete service requests, and submit credit applications
• Proactively educate clients on emerging and self-service digital products and services to assist with financial needs
• Leverage resources and technologies to optimize client experience

Client Relationship Consultant 1-4 – Banker

• Prospect and manage a pipeline of opportunities with companies under $2.5M in revenue
• Execute targeted merchant sales strategies and successful campaigns
• Report on activity and progress toward objectives
• Build and maintain strong relationships with key stakeholders and bank partners

Merchant Payment Services Market Manager

Threat Intelligence Specialist

• Plays a critical role in U.S. Bank’s compliance with regulatory requirements under sections 314(a) and 314(b) of the USA PATRIOT Act
• Responsible for managing regulatory information sharing requests and responses
• Reviewing subpoenas related to potential money laundering
• Analyzing Investigative Referral Forms for indications of money laundering or terrorist financing
• Addresses fraud-related matters and conducts reviews involving Elder and Vulnerable Adult Financial Exploitation (EVAFE), including coordinating with Adult Protective Services when appropriate

Human Intelligence Analyst

Ecommerce

• Lead end-to-end UX research and discovery efforts that align to business and product objectives
• Partner with product managers, designers, and business stakeholders to define problems, shape research strategies, and guide decisions
• Select and apply appropriate research methodologies based on context, constraints, and desired outcomes
• Conduct qualitative and exploratory research, including stakeholder interviews, journey mapping, and synthesis of complex inputs
• Translate findings into clear, actionable insights that directly inform product direction and business strategy
• Present insights in a structured, outcome-oriented way for both technical and non-technical audiences
• Identify opportunities to improve digital experiences and support the definition of future-state strategies
• Build strong cross-functional partnerships, positioning research as a critical input to decision-making
• Contribute to consistent research practices, improving quality, clarity, and repeatability across work

UX Researcher – Digital Experience, Corporate & Institutional Banking

Data Engineer

• Design, implement, and maintain logical and physical data structures within the MIR Data Layer
• Build and evolve metadata-driven schemas supporting: Document metadata, Transaction and workflow state, Event based and audit data, Reporting and analytics use cases
• Implement data solutions that support large-scale, concurrent workloads
• Optimize schemas, indexes, and access patterns to improve throughput and latency
• Leverage Memory-Optimized Tables (In-Memory OLTP) for performance-critical paths where appropriate, under architectural guidance
• Implement and support event-driven data processing within the MIR Data Layer
• Work with SQL Service Broker queues and services, including: Asynchronous processing, Status tracking and reconciliation, Retry and error-handling patterns
• Help ensure event processing is idempotent, traceable, and operationally reliable
• Build data structures that enable enterprise reporting and analytics without impacting transactional workloads
• Support snapshotting and reporting-friendly schemas for downstream consumers
• Assist in ensuring audit data is accurate, consistent, and compliant with regulatory expectations
• Contribute to cloud-readiness efforts for the MIR Data Layer
• Support migration and proof-of-concept work targeting: Amazon RDS for SQL Server, Azure SQL Database / Azure SQL Managed Instance
• Help adapt data designs to managed-platform constraints while preserving performance and correctness
• Participate in production readiness, stability, and incident resolution for the MIR Data Layer
• Debug and resolve complex production issues, including: Performance degradation, Blocking, deadlocks, and resource contention, Event based or Service Broker processing failures
• Partner closely with DBAs, SRE, and platform teams to improve monitoring and alerting, Support HA/DR and failover scenarios, Reduce repeat data-layer incidents
• Participate in on-call rotations or escalation coverage as appropriate for a senior-level role
• Ensure new data-layer implementations meet operability and supportability standards before release

Senior Data Engineer

Product Manager

• Create, manage, and drive the overall product strategy and roadmap using Agile methodology, in partnership with product, strategy, business, operations, and stakeholder teams.
• Define product outcomes and OKRs to prioritize features and epics, breaking down work into actionable steps to support product discovery, design, development, and delivery.
• Oversee the full product lifecycle and guide the roadmap using OKRs, collaborating closely with Agile, experience design, technology, and risk partners to deliver impactful business and customer outcomes.
• Collaborate with stakeholders to define and prioritize customer-centric capabilities; own, write, refine, and manage the product backlog.
• Partner with teams across OPM, Operations, Chief Digital Office, Technology, Marketing, Finance, Analytics, Sales, and Enterprise CX to identify and deliver new client experiences that drive digital adoption.
• Ensure cross-functional representation throughout discovery, design, development, delivery, and assessment to deliver solutions that create customer and business value.
• Lead the end-to-end management of and delivery of enablement experiences across a diverse portfolio of multiple products, including Mortgage, HELOC, Auto Loans, Personal Loans, and Lines of Credit.
• Partner with relevant teams to assess and document the current state of digital experiences, uncover customer pain points, and identify opportunities for improvement.
• Conduct deep dives into customer pain points using journey maps and insights to inform product decisions and prioritize enhancements.
• Drive the identification, development, and delivery of onboarding and retention opportunities that create seamless and engaging customer experiences.

Product Manager – Operations, Digital Client Experience

• Responsible for providing a broad variety of administrative, operational and staff support services for an assigned group(s) or manager(s)
• Actively engaged in report writing, tracking and compiling; research, exception processing, data entry, record keeping, and/or data maintenance
• Responsible for ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures
• May perform reviews and evaluations of work quality and productivity standards for assigned product line and/or work area
• May have responsibility to review reports, loan files and other policies and procedures to promote quality execution of the loan operations functions and the related transactions that impact the financial statements
• May use PC based software packages for word processing, graphics, spread sheets, databases, etc.
• Specified job duties may vary by area

Performance Operations Specialist

Backend Engineer

• Design, develop, test, operate, and maintain scalable applications and microservices
• Write production-ready, testable code with strong ownership across full stack components
• Apply architectural best practices to ensure scalability, reliability, and performance
• Build and maintain REST APIs / microservices using Spring Boot framework
• Participate in code reviews and apply feedback to meet engineering standards
• Perform root cause analysis, troubleshoot production issues, and implement improvements
• Follow secure coding and compliance standards across all development activities
• Collaborate with cross-functional teams (Product, QA, DevOps, Security)
• Contribute to DevOps practices and CI/CD pipelines
• Drive innovation and support technology transformation initiatives

Software Engineer 2, Java, SpringBoot, Microservices, Kafka

Project Manager

• Plays a key role in the design, development, and execution of assigned client implementations
• Requires effective collaboration with internal stakeholders and external customers
• Exercises independent judgment to ensure timely, accurate, and successful delivery of implementations
• Establishes and maintains strong consultative client relationships, focusing on customer satisfaction and product adoption
• Delivers a high-touch, white-glove customer experience
• Serves as the primary point of contact throughout the implementation
• Provides comprehensive training, strategic guidance, and best practice recommendations

Fleet Implementation Project Manager

Implementation Specialist

• Plays a key role in the design, development, and execution of assigned client implementations
• Requires effective collaboration with internal stakeholders and external customers
• Exercises independent judgment to deliver implementations accurately, on time, and in alignment with customer requirements and organizational standards
• Serves as the primary point of contact throughout implementation
• Builds strong consultative client relationships that drive customer satisfaction, product adoption, and utilization
• Delivers a high-touch customer experience, providing training, strategic guidance, and best practice recommendations
• Supports customers in optimizing program performance
• Requires a strong understanding of the technical aspects of the company’s products and services
• Takes a solutions-oriented approach to onboarding fleet customers