IT Operations Manager – Software Asset Management

U.S. Bank

IT Operations Manager leading and supporting the Software Asset Management program at U.S. Bank.

Posted 6/11/2026full-timeCharlotte • Colorado, Minnesota, North Carolina, Texas • 🇺🇸 United StatesSeniorLead💰 $111,605 - $131,300 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Deliver the Enterprise SAM operational outcomes aligned with COBIT, FFIEC, and internal risk standards
Execute modern, end-to-end SAM operational workflows across the ServiceNow ecosystem (request, procurement, entitlement, deployment, compliance, reclamation), prioritized by enterprise value and risk prioritization
Maintain and improve software compliance and optimization across SaaS, COTS, and on Prem licensing models
Deliver continuous audit readiness through automated license reconciliation, evidence generation, and compliance validation
Measure and report KPIs and KRIs for operational performance, software compliance, financial exposure, and software optimization outcomes
Act as a primary partner to internal stakeholders and clients, ensuring SAM operational outcomes align to their goals, decisions, and success metrics while maintaining sustainable control effectiveness
Lead overall reporting support, including intake processes, intake prioritization, and data-driven guidance and insights
Develop and execute risk remediation action plans informed by operational process insights and performance metrics
Lead organizational change management and adoption strategies to drive consistent execution of standardized SAM operational workflows
Lead and inspire a high-performing team accountable for execution, adoption, and ongoing operational process maturity—championing career development, performance excellence, and a culture of engagement, resilience, and accountability

Requirements

What you’ll need

Bachelor's degree or equivalent work experience
ITIL Service Management Foundation certification
7+ years’ experience with the processes, tools and guidelines for overseeing and optimizing the costs and revenues for IT services
7+ years’ experience with management approaches, tools, and techniques for managing IT assets
7+ years’ experience within a total Information Technology (IT) environment
7+ years of experience leading complex operational, technology, financial, or risk initiatives within highly regulated environments (e.g., financial services, healthcare)
5+ years of direct Software Asset Management experience, including licensing compliance, optimization, and vendor management
3+ years of hands-on experience implementing and operating SAM operational workflows within the ServiceNow ITx platform (ITAM, SAMPro, ITSM, ITOM, and related integrations)
Experience translating policies and standards into operational processes with embedded controls
Proven ability to use data and automation to drive operational improvements across the asset lifecycle
Experienced people leader with the ability to develop talent, set clear expectations, and scale execution through empowered teams
Strong capability to build trusted partnerships across IT, procurement, finance, risk, legal, audit, and security organizations
Comfortable operating in ambiguous, fast-paced environments, balancing tactical execution with strategic focus
Ability to lead through influence and communicate effectively

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Software Asset Managementlicense compliancevendor managementoperational workflowsdata automationKPI measurementrisk remediationfinancial exposure optimizationaudit readinessprocess optimization

Soft Skills

leadershipcommunicationteam developmentstrategic focuspartnership buildingchange managementengagementresilienceaccountabilitytactical execution

Certifications

Bachelor's degreeITIL Service Management Foundation