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About the role
Key responsibilities & impact- Customer service and support role working directly with customer accounts, inquiries, and items directly related to client satisfaction
- Supports sales teams in executing a One Bank strategy and growing market share
- Responsible for retaining and deepening client relationships by providing exceptional client experience and support
- Proactively works to identify potential problems, compliance issues, and to maximize client satisfaction
- Has primary responsibility for risk and compliance requirements by ensuring timely and accurate compliance to procedural, policy and regulatory requirements
Requirements
What you’ll need- Bachelor's degree, or equivalent work experience
- Typically seven or more years of job-related experience
- Considerable knowledge of departmental and bank products and services
- Proven customer service and problem resolution skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Effective interpersonal, verbal and written communication skills
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceproblem resolutioncompliancerisk managementbank productsdepartmental knowledgeMicrosoft Office
Soft Skills
interpersonal skillsverbal communicationwritten communicationclient relationship managementclient experience
Certifications
Bachelor's degree